Halebop Reviews 

Not really a total form of solving the problem also such a long waiting time on chat 😒
In my personal experience I think there are either to many problems or too few personal to help with the day to day problems 🤔
Either way I think halebop just maybe losing it ☹️ Possibly a case of profits before service 🤔 and of course that leads to less customers 🤔 your choice halebop 👍

Have asked for login information to access to broadband modem administration page to configure port forward from internet to my local network. The support staff even don't understand what is "port forwarding"
It takes an hour to explain what I want with a lot of examples but can't help

The worse service i ever had was with Halebop! It seems like the customer relationship does not mean anything to this company! Again, every information is unclear even on their website which is not at all user friendly! They hurry to send you to the dept collection agencies even without any warning! Imagine coming from vaccation and find the post letter you haven't seen for a week and notice they reported you to the dept collection agency without even sending you a reminder on your phone number which i believe it is easier than sending a post!!

They have an app called Locall for making calls to other countries with the pissibility to buy minutes online.
Unfortunately the minutes you buy have expiry date like milk! So if yoy don't use your minutes within a certain time, they will vanish with no warning!

Bra...........................

I feel that I have to write this to send out a warning to everyone about this company because I’ve kind of had it with them and will switch operator, unless they come with a thorough explanation (not looking for compensation if I’ve the one to blame and will make sure to give an update if that’s the case, I just want to know what’s wrong but it seems Halebop aren’t interested in finding this out, probably because it means I’ll have to buy more data every day whenever I go outside, if I want to be able to use anything but a static app on my iPhone and Halebop has never seemed go appreciate their loyal customers anyway so I’m guessing they don’t mind milking the cow until the cow runs away…)

I’ve been a customer for 20 years now and I must say that the first 10 years was great. I really liked Halebop and their modern approach to mobile phone subscriptions and prepaid cards but for the last 10 years I’ve struggled with so many issues regarding different things and for the last 5 years I’ve probably had 1-2 issues per year that has been problematic for me. Yeah sure, 2 or 3 of those issues has been my own fault or that I had misunderstood something in their terms, the rest of the issues have been things were they have created the mess, most of the times they had owned up to the issue and given me compensation, sometimes even been pretty generous about them but this weekend I have had huge problems regarding my data plan getting drained and to the best of my knowledge totally without reason.

Usually I’m not a big data-spender. I use a pretty small subscription because I rarely need much more and don’t mind spending a bit of cash whenever I need more data.

What happens this last night was that I was out for a walk (maybe 30 minutes) listening to music through the Apple Music streaming service like I have done so many times when I receive a warning about my data pot soon being empty, within seconds I receive another warning that my data pot is empty.

“Weird..” I’m thinking.
Since I haven’t used up my data for quite some time now (many months) but figured that maybe I used some extra data when I took the train the day before but still realizes I just listened to a podcast which I had downloaded a few episodes from before I went off my WiFi… so anyway, I bought 2 GB of that so that I would be able to use my phone and continue to listen to music for the 10-15 minutes I had home.
1 minute after I bought the data I check that the data has been added but I only have 1,77 GB, so I’m thinking “weird, maybe I never ran out of data and they’re just having an incident with a server that sends out this message even if data hasn’t run out and the data I bought isn’t yet showing up on my account. So I wait 20 second and check again, during that time I was at 1,61 so I had lost 160 MB during 20 seconds,
I’m really confused and was going to look for any incident status for them but then go to get in contact with their support to inform them about something weird going on and before I start typing I get another warning about that I’m running out of data and seconds later I get another message saying I’ve run out of data.

So I apparently ran out of my regular data which as I said rarely happens and then when I buy 2 GB (my normal usage during a month) I run out of those 2 GB within 3 minutes.

I screenshot it all to show them regarding this issue because clearly something is wrong here.

Write them a support message and wake up surprised because they had already answered? Basically saying that the data used is used by my phones because their systems are never having issues that affects customers data use.

I explain I work in IT myself and understand they have to deal with customers that are somewhat lacking knowledge about what could cause drain but explain I actually only listened to music and didn’t even use my phone other than that and that I would happily accept whatever reason that caused this and is it my fault I’ll thank them and say that I was wrong but that I really believe there is some issue going on.
I mean don’t they thing the 2 GB that disappeared was weird and don’t they want to investigate it?
Also mentioned that I can only see the options “if their system are doing exactly what it should”, this is a planned scam to get users buying more data just because it’s Midsommarafton and they know most people are traveling this weekend, they are wrong or I am wrong.
Also explain I wouldn’t bother spending time trying to explain this to them when the money I spent was less than I make in a couple of minutes etc.
I’m just tired of the trouble they are having and always are stubborn to investigate or admit. I just want them to explain how my data was drained and ask what they need from me.

They answer slightly rude and are refusing to investigate this.

I bought another 0,5 GB and just now got another warning about my data running out and I haven’t streamed any video!

Deceived us! Said contract is indefinite, appears in 24 months. Lied that only we would sign. So lie for the benefit ... Wondering why you don't record conversations? Because liars. Let's go above.

Absolute crap service, tell you to jump through hoops even though they know that things they tell you to test don't help and they gather information that could be considered gdpr infringement. And they'll send you around wrong department so they won't get bad reviews on person.

The support was quick and helpful, and I was refunded some payments which I really appreciated. But I think the information is still very unclear on how to surf in the UK post-Brexit.

I contacted the customer service chat, where Victor V. Helped me to understand the reasoning behind an invoice. It was super fast and awesome - best customer service!

Ok inga problem just nu

I had an immediate reply and action regarding my concern.Tack så mycket

I bought it for my son mobile. It is not connected yet!??

Tack the service was good