Halesowen Motor House Reviews 

I am delighted with my used Suzuki purchased last month from Halesowen Motorhouse. Richard Byrne was a pleasure to deal with, no high pressure sales just very helpful and informative. Highly recommended.

We can't praise the service we have received from this dealership enough. We've had serious issues with our car since June this year. HMH Vauxhall recovered our vehicle from CMS Kidderminster where it had been for months and sorted everything out. They have been professional, helpful, courteous and friendly. They have regularly updated us on how things were going. Thanks again to you all. Much appreciated

Once again a faultless transaction with my car purchase.
This is my 4th purchase from Halesowen Motorhouse within the last 4 years and each time the professionalism and attention to detail is first class, indeed H.M.H. are very fortunate to have such dedicated staff as Kelvin and Richard who are both first class, I wouldn't buy anywhere else for a used car and if Vauxhall got their act together I would be buying new as well!
Keep up the sterling work guys.

I can't fault this company, their customer service is always amazing to the point where I will never take my car anywhere else. I was told my car would take a few hours in its service and MOT which I wasn't expecting. I was due back at work so wouldn't have been able to wait for the car to be done, they were quick to offer me a car to us for the time and they were very happy to accommodate this. The quality of the work done to my car is always amazing and the staff communicate with you every step of the way. Thank you for your great service!

About a week ago o wrote a bad review. I'm here to retract that statement. After hassle upon hassle with a recall on my vehicle I finally got the help I needed. Not from customer care but from an I store manager called Lee, I can not fault him he has gone above and beyond to improve my experience and make everything right. He is what a manager should be and the only person in the company that wanted to help me, the customer care team are a waste of time. But if you go here and have any problems speak to Lee he will go above and beyond to help you.

Excellent service from start to finish from Kelvin when I got my new car, no messing around and I'm very pleased

Halsowen Motor House - I called them up and made a purchase over the phone for a clutch cable for a Chevrolet Spark on 04/02/23. I paid £59 from my card and was assured the item will be in store in three days and I would get a text and can come collect my item, I did not get the name of the customer service person and I did not get a text. So, I rang back a week later and told the person on the phone of my purchase and that I want to come and collect my item, the next day. The person on the other end of the phone hung up the call. I tried to call back three times and the phone just rang out or was cut off.

My friend, who I ordered the cable for was able to get another cable and fix his car. I unfortunately, am still out of pocket and no one there seems to know about the purchase made, clearly, I have been scammed by a member of staff, if you can't trust a company like this who can you trust?

The last time I called to chase up my refund I spoke to Kelvin and was told, there is no record of the purchase item, for that vehicle registration, I was stunned!!! I asked for the manager's contact details and was told he will be back on Monday he only works Monday to Fridays I can only attend weekends as I too, work Monday to Fridays.

Kelvin was very helpful, but I am not sure about the other member of staff, who was probably the one who took my original order. I am now going to the bank to see if they can trace the payment made to Halesowen Motor House, to ask them to take the money back, if they can.

I am in two minds about writing to the management of the company, because after reading the other reviews most of them are not great, so I don’t hold out much hope for a successful outcome for me!

I made some enquiries over a Ranger, and first spoke to Dan. What a very helpful and professional asset he is to the company. Always returned my calls with answers to all my questions. I would highly recommend him for sales and will certainly be back. Thanks Dan.

Professional, honest, trustworthy dealership. Always feel that I’m listening to when I take my vehicle into Halesowen Motorhouse. ‘Joe’ one of the customer services advisors always keeps me informed about the progress of my vehicle when it is in for service/repair or MOT. I am presently exchanging my daughters Hyundai i20 for aSuzuki Vitara and I’m really happy with the part exchange value that has been given on the Hyundai as well as the price I’m paying for this Suzuki. I recommend this dealership to my family and friends; some of whom are now customers of Halesowen Motorhouse . Keep up the good work guys, you are an amazing team.

When I'm at the dealership in Halesowen Dudley Road. I find that Joe Sargent is so rude and unprofessional. Considering where he is situated on the service desk. If he's a manager then he needs putting in place. I don't know what he's like to work with but if he treats customers like it ! I'm wondering if he has Delusions of Grandeur ! I doubt if I'll be using your dealership again ! Also its not one occasion its a number of occasions. So no specific date ! However this does NOT reflect on any other members of staff - far from it !!!

Service just gets better and better from Kelvin, iv been coming here years and can honestly say I return each time knowing il be looked after by kelvin! He’s just amazing, understanding and very professional. Tell him your needs and guarantee he will meet them and you will leave happy. Credit to the team! Guys if your looking for a new or old car ring and ask for kelvin I can assure you, you will not be disappointed, my loyalty will always lie with Kelvin! Kind regards from a very happy customer jodie sedgley x

Very very disappointed with this company, I took my car in for it MOT on Monday morning at 9am, I wait all day and eventually call them at 5pm knowing they close at 5.30 to be told my car had just failed it's MOT, they keep it the next day and phone me at 3.30pm to pick it up. I pick it up and once home to my surprise I find dog hair in the boot of my car, the only explanation is that they have used my car whilst it was in their possession. I phoned to ask this and the guy I spoke to said I needed to speak to service and put me on hold for what was about 6 mins, the lady Id been dealing with came on with a guy in the background saying "yes there was dog hair in the boot when we had it"
(6mins on hold for them to get this story right), I asked to speak to a manager and all I got was it's our word against yours it was in there when you dropped it off. Absolutely appalling customer service, wish I'd never bought a car from them, they tell you we are like a family but as soon as you buy they don't care

Customer service is arrogant and poor at keeping customer informed left car day before and still no work started before 4pm could not collect car would not recommend to buy or service your car here. service desk could do with training on customer service.

I have used HMH for years and noticed the level of customer service dropping off. bad attitudes when answering the phone were my worst gripe. Our car is now due for its MOT and service. Last year I moved away from HMH and tried a local garage who were fine but this year I thought well I will just ring them and see how the prices compare? I just rang them and the guy who answered the phone did not give me time to say "Good Morning, what are your current prices for an MOT and oil & filter change" before switching me to another line. I can only assume it was the workshop? The phone rang for maybe 3 to 4 mins when someone picked up and immediately put it down! What can I say, Rude, ignorant people. Seems I will stick with my local gargage and never trouble these people again to put it mildly.

I had a new mokka 2017 ,the customer service is the worst in the Midlands you may as well go to a local DIY centre I'm sure they would have more of an idea..you have a time slot to collect a new car mine was 9.30am .but by dinner time I was still sitting there in the showroom along with half a dozen other people no explanation no free food even tho we watched the staff eat breakfast and dinner suddenly the sales man turns up here your keys cars over there oh theres no petrol in it ,excuse me I said politely I've sat here for almost 4 hours and you knew I was coming, its ok the car washing man will drive it up garage and get a fiver worth for you .while the other man washed it tick tick 3pm now missed my medication time but never mind ,now theres a scramble for keys and paperwork and panic to get off the very small carpark so I didn't get chance to walk around the car.or to get that key hand over photograph for my 1st ever new car..my shock and horror came later when I found the car was ten shades darker on the rear than the rest of the car.when I took car back all the sales men gathered around it like gulls around a bag of chips it's the sun mr Morris. Its your glasses mr Morris. You signed for car it's your problem now attitude along with smart smug comments, I know the guys name but for this review I'm going to leave it out.not happy I went to the rac and had a detailed report written. Yes it was definitely 10 shades darker on whole rear of the car.that year I drove more hire cars than I drove my lovely new car .so motor house staff will talk to you like an idiot and watch out for the tall guy he makes it up..lol I no longer drive a Vauxhall I have a Volvo from Paul Rigby stourbridge they made me so welcome and even got a cake and gifts when I collected my new car on the day of my birthday this old man had tears in his eyes that day .with full tank of petrol also..god bless you for reading

I bought a Nissan Micra Acenta from this company and after just 30K miles (on the clock) the CVT box failed. Nissan charged me £99 for a diagnostic then quoted me £6000 to replace the gearbox. So I basically set fire to £7000 by buying a car from this company as it only lasted me one year and 1 day. So just 1 day out of their warranty (lucky for them but not for me) What annoyed me the most is that the CVT box was still under Nissan's Warranty but because I had bought the Nissan from this none Nissan dealer Nissan refused to honour their CVT Warranty as this is what is called a third party dealership and their warranty is only valid if you buy direct from a Nissan dealership and have the vehicle served by Nissan. I do blame Nissan more than I blame the car company as it is clearly a design fault but obviously the car company have sold me a car that was not fit for purpose.

So firstly I gave the make model and year of my car and asked for a quote for a 3 year service plan via email, I got no reply,so I emailed to see what happened and the guy said they had tried to phone me twice, this is after I ticked the box for email and sms only... I went elsewhere .
Secondly you try to get a quote for a new key and good luck cos they couldn't give me a quote for one of those either and the guys (Mark I think his name was) attitude was terrible and didn't even try to help, a strict lesson in customer service wouldn't go a miss, and that's my advice GIVE IT A MISS.

goNEW
I brought a faulty Mokka X from this dealer, and went through 3 months of stress with the finance company as I had to reject the car. However, Adam made this as easy and straight forward as possible for me, and every time my car showed faults I was provided with a courtesy vehicle.to ensure me and my children could stay mobile. The service/repair side of things tried to fix my car, but failed on the fifth attempt. I wouldn't recommend using the service team as this seems to be a common problem with them, missing car faults, but as for buying a car I would definitely recommend Adam. Honest and reliable. The branch manager Andy, from my experience is a penny pincher and is only interested in the money, not assisting customer problems. I think he's in the wrong job and really brings Halesowen Motor House down. But, the other staff in sales are always polite and obliging :) thanks for sorting things Adam and team.

Very good. Nice people