T W White & Sons Reviews 243

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the staff's professionalism, friendliness, and helpfulness. Many people appreciate the exceptional customer service, noting the team's attentiveness, efficiency, and honest approach. The user experience is frequently described as smooth and easy, with many consumers feeling confident and happy with their interactions and purchases. However, some customers also noted issues with the product itself, such as a car model not suiting their needs or a missing handbook. A few other people also felt that customer satisfaction could be higher due to minor oversights like an unstamped service manual or unprovided touch-up paint.

What people talk about most

Service

Consumers consistently report positive experiences with the service. Many reviewers highlight the efficiency... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, professionalism,... See more

Customer service

Users describe positive interactions with customer service. Customers consistently praise the excellent and... See more

Product

Customers had ambiguous experiences with product. Many reviewers expressed satisfaction with their new or... See more

User experience

Reviewers mention positive feedback about user experience. Customers consistently describe the process as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The Byfleet service centre is very efficient ( same can not be said for the Bookham one in the past) . The car is taken in for service at the allotted time, and is ready half an hour early, washed... See more

Rated 5 out of 5 stars

Great service and MOT - Service booked in for Friday, car dropped off 16:30 Thursday before. TWW started work immediately, and called Friday mid morning, sooner than expected, having completed MOT, se... See more

Company replied

Rated 5 out of 5 stars

From the very first engagement Mark Hammond at TW White in Bookham was the consummate professional. Friendly, easy to talk to, and clearly experienced, he made the decision to go ahead with the sale... See more

Company replied

Rated 5 out of 5 stars

Every time I use TW White for servicing or sorting problems , they are very attentative, efficient and honest. They have been serving my Mazda 3 sports for almost 9 years now and MOT for 6 years. They... See more

Company replied


Company details

  1. Motor Vehicle Dealer
  2. Car Dealer

Information provided by various external sources

Mazda, Suzuki New & Used Car sales in Surrey, South London and Kent. New Car Finance and Used Cars plus servicing and maintenance at T W White & Sons


Contact info


4.9

Excellent

TrustScore 5 out of 5

243 reviews

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Rated 5 out of 5 stars

Efficient and friendly service.

The Byfleet service centre is very efficient ( same can not be said for the Bookham one in the past) .
The car is taken in for service at the allotted time, and is ready half an hour early, washed and vacuumed.
The 5 year service plan basically means you get dealer service at non dealer prices.

April 16, 2026
Rated 5 out of 5 stars

I specifically wanted a Korando car as…

I specifically wanted a Korando car as I was pleased with the Korando I already had and I needed to upgrade to a newer model.
I came across TWWhite’s website selling this newer model and from initial enquiry to delivery of car the service I received was excellent. I would have no hesitation in recommending anyone to purchase and deal with especially Dan or any of the staff of T W White

April 23, 2026

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