T W White & Sons Reviews 

442
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 395 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are extremely welcoming, polite, and always willing to go above and beyond to help throughout the entire buying process. Buyers also appreciate the knowledgeable team who clearly explain all available options, answer every question with patience, and ensure a completely stress-free purchase. Some reviewers were not happy with minor oversights during vehicle preparation, such as missing floor mats, unadjusted tyre pressures, or small details that needed attention. A few people additionally noted occasional communication delays, unfulfilled agreements, or minor follow-up issues experienced after completing the transaction.

What people talk about most

Service

People report positive experiences with service, often highlighting professional, courteous staff and smooth,... See more

Staff

Clients share positive opinions on staff, frequently highlighting a welcoming and helpful approach without... See more

Customer service

Users describe positive interactions with customer service, noting that everyone they spoke with was... See more

Product

Reviewers highlight positive aspects of product, noting that the vehicles are well presented, exactly as... See more

User experience

Consumers find user experience to be positive, highlighting a smooth, stress-free, and straightforward... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From the very first engagement Mark Hammond at TW White in Bookham was the consummate professional. Friendly, easy to talk to, and clearly experienced, he made the decision to go ahead with the sale... See more

Company replied

Rated 5 out of 5 stars

Brought my KIA to T W White & Sons in Byfleet on a number of occasions. These guys are professional, courteous, and they just get the job done to a high standard. Be it a service or repairs. They... See more

Company replied

Rated 5 out of 5 stars

These guys went above and beyond. Due to factors beyond anyone’s control the delay for my new car was shortened to the earliest time possible. Above and beyond. Literally. The staff at Mazda on my... See more

Company replied

Rated 5 out of 5 stars

Friendly with fantastic advice. Was able to take out 3 cars for a test drive on one visit. We were given a curtesy car when our newly purchased car went in for its checks. Nothing was too much trouble... See more

Company replied


Company details

  1. Motor Vehicle Dealer
  2. Car Dealer

Information provided by various external sources

Mazda, Suzuki New & Used Car sales in Surrey, South London and Kent. New Car Finance and Used Cars plus servicing and maintenance at T W White & Sons


Contact info


4.9

Excellent

TrustScore 5 out of 5

442 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(442)

396 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Exactly the level of help I needed

Exactly the level of help I needed: I was guided through the options, process and documents step by step. All my queries and requests were addressed, so I could make an informed decision.

June 10, 2026
T W White & Sons logo

Reply from T W White & Sons

Anna, thank you for your 5 star review for our Mazda showroom team. We're pleased you felt supported to the right level throughout.

Rated 4 out of 5 stars

Staff made whole experience easy

Staff made whole experience easy, even when issue over registration with DVLA, which was not their fault. Knowledgeable staff with 'no pressure' sales approach.
Would have been 5* but for some minor issues with the quality of the internal valet which were not noticed at the time; I live 65 miles away from them so easier to sort myself.

August 13, 2026
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Reply from T W White & Sons

Martin, thank you for taking the time to let us know about your recent Suzuki purchasing experience with us and we're sorry it was not quite perfect. We do hope you're enjoying your new car.

Rated 5 out of 5 stars

Outstanding car purchasing experience

Purchasing our new car was an exceptionally smooth and enjoyable experience, thanks to Geoff’s outstanding customer service. From the very beginning, Geoff’s relaxed and friendly approach made a real difference. He took his time with us, answered every question with confidence, and at no point did we feel under pressure to make a purchase. His knowledge was genuinely impressive and it gave us complete confidence in our decision.
The car arrived earlier than expected and Geoff kept us fully updated at every stage of the process. When it was time to collect the vehicle (which had been prepared for us and was absolutely spotless), he spent as long as we needed walking us through all the features and technology, making sure we felt comfortable before driving away.
Overall, it was an easy, stress free experience from start to finish. I would definitely recommend Geoff as an experienced and trustworthy salesperson, and I will be returning to him for my next purchase, without a doubt.

August 22, 2026
Unprompted review
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Reply from T W White & Sons

Thank you, our Suzuki showroom team strives to deliver an excellent experience so it's heartening to receive such glowing feedback. We'll be very pleased to welcome you back in the future, and if you're ever in need of further assistance, please let us know.

Rated 5 out of 5 stars

Professional and friendly service

Professional and friendly service. Great knowledge of the brand and attention to detail. Went out of the way to make a smooth and pleasant transaction. Highly recommended!

August 13, 2026
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Reply from T W White & Sons

Mandy, your recommendation of our Mazda showroom team is truly appreciated. And thank you for sharing your thoughts here with others.

Rated 4 out of 5 stars

A professional team

The team is professional, courteous and friendly, and kept me informed on the progress with service on my car. Unfortunately, we're waiting on parts that are back ordered to complete the repair.

August 20, 2026
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Reply from T W White & Sons

Thank you for your positive feedback for our Byfleet servicing team. Yes unfortunately occasional back order of required parts, following an investigation, is beyond our control.

Rated 5 out of 5 stars

Great service

Great service, helpful team, transparent and lovely setting

August 20, 2026
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Reply from T W White & Sons

We're happy you found our Suzuki servicing team to be so supportive during your latest visit to us. We look forward to seeing you again.

Rated 5 out of 5 stars

Simon was so helpful and made buying my…

Simon was so helpful and made buying my new car easy!

July 6, 2026
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Reply from T W White & Sons

Jo, we are very happy our Mazda showroom team provided you with such a positive experience. We do hope we can be of assistance to you in the future.

Rated 5 out of 5 stars

Great communication

I was extremely impressed with the service I received from Geoff and the wider team at Suzuki Effingham following my recent car purchase.

Geoff demonstrated great professionalism throughout and made the whole process straightforward and reassuring. The team were easy to deal with, communicated clearly and handled everything efficiently from start to finish.

I came away with complete confidence in both the car I purchased and the service provided.

It is always worth recognising excellent customer service, and based on my experience, I would certainly recommend TW White to anyone looking to purchase a new car.

Thank you again to Geoff and the team.

August 13, 2026
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Reply from T W White & Sons

Christopher, your wonderful feedback and rating means a lot to the team, as does your recommendation of us to others, so thank you.

Rated 5 out of 5 stars

Polite and knowledgeable staff

Polite and knowledgeable staff. Quick service with calls to confirm start and finish of Service and MOT.

August 20, 2026
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Reply from T W White & Sons

David, thank you, we do appreciate your positive review about your recent experience with us.

Rated 5 out of 5 stars

Exceptional service

Exceptional service, warm welcome and smooth process. A professional run business with staff which exceed expectations.

August 13, 2026
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Reply from T W White & Sons

Lisa, thank you so much for your kind comments about our Suzuki showroom team. Our aim is to provide a friendly and top quality buying experience so we're pleased to hear that you enjoyed this experience with us.

Rated 5 out of 5 stars

As always excellent service

As always, the service staff at T.W Whites Orpington, were excellent. Very friendly polite and professional, particularly with their good and honest advise

August 20, 2026
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Reply from T W White & Sons

Mr Maybank, thank you for letting our team know how they did on your most recent visit. We'll be sure to share your comments.

Rated 5 out of 5 stars

This was my first experience with this…

This was my first experience with this company. The service I received was excellent step by step and detailed of what was needed and what needs to be done

August 20, 2026
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Reply from T W White & Sons

Thank you for taking the time to let our servicing team know how we did. We are always more than happy to assist if anything else comes up.

Rated 5 out of 5 stars

Matthew was extremely knowledgeable and…

Matthew was extremely knowledgeable and helpful

August 13, 2026
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Reply from T W White & Sons

Mr Lucas, we're glad you enjoyed your Suzuki buying experience with our Effingham showroom team and hope to see you again in the future.

Rated 5 out of 5 stars

Very good staff

Very good staff, and knowledgeable

August 13, 2026
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Reply from T W White & Sons

Tina, our Effingham Suzuki showroom team appreciate your positive feedback, thank you.

Rated 5 out of 5 stars

Good service experience

Good, prompt service with helpful staff.

August 20, 2026
T W White & Sons logo

Reply from T W White & Sons

John, thank you for those kind words about our Byfleet servicing team. We hope to see you again in the future.

Rated 5 out of 5 stars

Great service

Really friendly staff and great service

August 20, 2026
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Reply from T W White & Sons

Cliff, thank you for sharing your positive experience of our servicing team.

Rated 5 out of 5 stars

They always keep me up to date on any…

They always keep me up to date on any problems with my car promptly. This resolves most problems being sorted for a successful same day pickup.
Always treated respectfully and with good humour

August 6, 2026
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Reply from T W White & Sons

Tom, Thank you for letting our Byfleet team know how they did. We look forward to helping again in the future.

Rated 5 out of 5 stars

Easy to do business with

Easy to contact, very responsive, great price and Christian Saint was extremely attentive pre and post purchase.

June 29, 2026
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Reply from T W White & Sons

Tom, you're wonderful feedback and rating for our Bookham Mazda showroom team means a lot, thank you. Any further questions, do get in touch.

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