Halfords Mobile Expert Reviews 585

Danny came out to put a new tyre on my car on 14th May. He showed me where the alloy had buckled and provided me with the information so that I could purchase a new one. I let him know when it had been delivered and learnt that he was having a few days off over at bank holiday weekend. He arranged with his boss that somebody would come out at the weekend to fit the new alloy. While he was away, he contacted me to ask if this happened. It hadn’t and he followed this up by arranging for Darren to come next day and fit the new alloy. Darren came at the end of a very long working day and completed the job so I was no longer housebound. I have mobility difficulties and it is impossible for me to leave the house except in my car.
I was so very very impressed by the attention and help Danny and Darren showed me. The fact that Danny should take time during his days off to follow up speaks volumes for the customer care Halfords provides.They were very sensitive to my needs and such lovely men. A real credit to Halfords. Thank you, Halfords.

Had to cancel the original appointment and new one booked. Mechanic still turned up . No one turned up for the rebooked appointment or had the courtesy to let me know they would not be turning g up. Rebooked again and told on the morning that they did not have my tyres. Now trying to cancel and get a refund. Not recommended.

I ordered two tyres for my vehicle to be fitted at my home address. I had previously ordered through Halfords before with no issue.
This time, the technician advised me after several minutes that he was unable to get the wheels off the car because some of the wheel nuts were swollen and he didn't have the right size tool to get them off (apparently common on Ford vehicles). Gave me an option to proceed with the tyre change with a risk of damaging the vehicle, leaving me the tyres and getting them fitted elsewhere at extra cost, or cancelling the order and receiving a full refund. I chose the last option.
A little while later I received an email advising of a £40 callout fee as I had 'declined' their service. This was clearly not the case. After several back and forths over phone and email, Halfords still declined to refund the callout fee. Contacted CAB who advised me to write them advising of a breach of contract and to refund the callout fee. Still declined, citing their terms and conditions. When questioned where in the terms and conditions, it mentions the callout fee, the advisor could only signpost me to the FAQs.

Also made reference to the lack of correct tools the technician carried with him, stating that this wasn't the case. Complete nonsense.

Wouldn't recommend getting tyres booked through this company.

Wish I had looked at trust pilot earlier. I had a mobile appointment to change my tyres between 4-8pm. and he couldn't be bothered to turn up. I called the helpline and I was informed he should've arrived at 4pm and they now can't track him even though he should have still been working.

Polite and efficient installer. Very pleased with everything.

I booked a tyre replacement for today earlier in the week. I paid extra for a 8am to 10am appointment .
No one called, no one turned up. I called 4 times and was told someone would call and I was the 2nd on the list for the day. The same line at 9.30 am , 10.30am, 11.45am and 1.30pm.
At 3 pm no progress. No reply from their hub so the phone operators were in the dark aswell. So I had to cancel and look elsewhere. A whole day wasted waiting for my tyre replacement and serious inconvenience.
Will never use Halfords again

I ordered 4 tyres for my car which were fitted the next day. We were about to set off on a 7 week tour of Scotland towing a caravan. 3 hours later whilst driving through road works on the M6, my rear offside tyre failed. I contact Halfords who arranged the tyre to be replaced the following day as the Auto centre In Carlise was not open on a Sunday. We were staying in carlise for two days. I was kept fully informed and the staff at the auto centre we great. Things happen, but how the company deal with it matters and halfords customer service was second to none. Getting things sorted to allow me to continue our road trip. Thank you halfords.

Absolutely piss poor customer service and complaints procedure. After being blocked in by their tyre fitting service and complaining, despite repeated calls to escalate, no response. 4 calls, repeated online chats, nothing. Any thought I had of using this company for anything is long gone, judging my this experience.
You have been warned. Avoid.

Thanks halfords for the guiding me to what was needed on my van I have now taken your advice 😀

I booked to have 2 tyres fitted at my home address. I opted for the 8am - 8pm slot and was really pleased to see that just after 9am the Tracking system had updated to show I was the 4th fit of the day so I could calculate roughly what time I could expect them. When my fitter arrived he was friendly, courteous and respectful of my property. He fitted both tyres in around half an hour. I would recommend the service and will use again in the future.

Spoke to someone in customer services about an upcoming appointment. I was asking basic questions about the mobile service and the call hander either just told me he didn't know, and when I asked him to find out, huffed and puffed then gave me very vague answers which didn't fill me with any confidence. He clearly hated his job the way he was speaking. Very unhelpfull.

Had 4 quality new tyres fitted 1 day before MOT. On MOT it was discovered one tyre is delaminating and needs replacing ASAP. Halfords been a nightmare to deal with. My daughter is disabled has 3 children under 12 so has to use car. Instead fitting a new tyre straight away, Halfords want to make appointment to send someone to inspect, then if faulty make another appointment to replace, all the time my daughter has to drive with a faulty tyre. Despite me paying and ordering they won't let me deal with it as it's my daughter's car. Been a nightmare to deal with, won't bring a replacement tyre to 1st appointment, insist will have to make a further appointment, despite clearly being a safety issue as the 'new' tyre is delaminating

I used Halfords home tyre fitting service a few months back and it was excellent; I recommended it highly, so much so when I needed two new tyres I immediately turned to Halfords again. I found the tyres I wanted, added them to the basket, but was unable to book a slot. Contacting customer services I was told the fault was with my device, and to use another, and to clear the cache of all cookies. This I did. I was still unable to book. Another long call to customer services followed where I was eventually told there was a fault with the website and someone would call back. No one did. Now into the third day, I went through the process again; unable to book I re-called customer services. This time the problem was down to the actual tyres. Although in stock, they were not eligible for home fitting so I had to buy a more expensive tyre. Having done that, I still could not book home fitting, customer services telling me they had no idea when my part of Scotland would be covered again, certainly not for at least two weeks. Three days online and on the phone to a service I trusted and recommended. Not any more. Very poor communication and customer relations.

Halfords Mobile service is the worst.
The call centre is in South Africa which is rediculous.

They won't agree for a return & refund of a dashcam I've had for less than a day.

I will never use Halfords again !

Extremely poor service. I bought 2 new tyres, there was nothing wrong with my tyres, but at my last MOT they said I should change them in 2 months. When changing the tyres he damaged both valves, the first tyre one deflated immediately and he returned and said that he couldn't fix the valve and I would have to go to Mercedes to have it repaired but did admit to breaking it, eventually he tried to fix the problem. Which he later claimed he had done, when I next got in the car the other tyre had also deflated this time I took it to a garage, that valve had been damaged and the tyre had not been sealed or fitted correctly. The situation has caused a lot of stress.
Dawn

I went with your company because you’re supposed to be one of the biggest and most professional tyre fitting companies, and I paid for premium tyres expecting a smooth service, but the whole experience has been very disappointing.

The first time your fitter came out, he brought the wrong tyres, even though I had clearly entered my car registration and model details on the website when booking. Because of this mistake, I then had to spend a long time calling customer service, being transferred between different people and departments, and arranging another appointment myself. It was extremely time-consuming and frustrating. I don’t understand why this could not simply have been rebooked directly for me after your mistake.

The second appointment was also problematic. After the tyre was fitted and the fitter had already left, I realised the tyre pressure had not been inflated properly. My other tyres were all set to around 2.5, but the newly fitted tyre was only around 2.0, meaning I had to sort it out myself afterwards.

In addition, since the tyre fitting, I have occasionally been getting a TPMS/TPWS warning on the dashboard telling me to contact the dealer. This issue did not appear before the tyre replacement, so naturally I am concerned it may be related to the fitting or sensor setup.

Overall, this experience caused a lot of unnecessary inconvenience and wasted a significant amount of my time. For a premium service and premium tyres, I expected a much higher standard of professionalism and attention to detail.

I had a mobile technician come out to fit a battery £199 with fitting he knocked on my door gave me key said it was done got in car my engine management light was on car in limo mode I tried to call technician no answer I drove to a Halfords store in Basildon Essex guy was very helpful he had left sensors off my car on air box I called customer services number was told the technician had actually put the wrong battery on my car! And he be round to sort it and to go home to wait nobody arrived I called customer services.
Again was told he was coming few hours later called again said he was coming nobody ever did come back I drove to Halfords store in Basildon and had to perchase the correct battery pay to have it fitted and thy put new screw washers ect as the mobile expert!!!!! Hadn’t put then on the bar that holds the battery he had bent the air box was not fitted back on properly! Basildon store sorted everything very happy with them a guy came at 11 o’clock today collected the wrong battery that was fitted to my car and a refund was issued I was told I would get a gift card for everything I was put through as yet not received anything via email I would never ever use mobile technician
Ever again incompetent! The customer services do t no what thy talking about and just go round in circles telling all different things wasted a whole day if I could have given zero stars I would have

I have had 4 tyres fitted by Gary, he phoned to tell me at what time he would call, he was very helpful very polite and very profesional, after the work was completed he came and told me and asked if I was happy with the work and I told him it was perfect. Gary is in my opinion is a good and efficiant member of your team.

Technician damaged 2 of 4 alloys while replacing the tyres, pictures provided to Halfords a week ago have been ignored. There are lots of reputable tyre specialists out there, take your car to a garage and avoid this service.

Easy to book and pay - called me when on way and Rhys was super helpful and efficient - changed wheel in no time, made sure everything was ok - have used before and will use again