Halfords Mobile Expert Reviews 

Easy to book and good choice of dashcams. Had installation done at home, and Ali called ahead and did a professional job explaining and fitting the device. Only improvement I would suggest is an earlier, clearer indication of appointment time.

Liars cheats and thieves

Kings Lynn branch

Nothing else to say other than avoid this place at all cost and if you still go there, buy nothing without researching the prices elsewhere, even from their own website! And ask for before and after photos of everything

Easy online booking process, good communications up to the time of the appointment. Reasonable cost and the mobile fitter was professional, efficient and a credit to your company.

Dash cam install. Lazy install as rear cam has nearly a foot of cable hanging down when tailgate is shut. This is because they didn't route it through the tailgate, preferring to take out of the rear roof lining. Looks a mess and all you can see in he rear view mirror. Also used grey adhesive pads rather than black so looks an eyesore. Disappointed is an understatement. Don't use to install.

Easy to book (and to rearrange, though it did require 3 separate phonecalls to their support line to do so) and the person who came to instal a new car battery at my home on 7th July was wonderful - they were very diligent and completed the whole thing in under 15 minutes, making sure the job was done properly & my car had no warning lights or issues with the new battery before leaving. All in all, it was very easy & well done!

Halfords mobile tyre fitting service works really well.

I booked the service on the 05th of July and received a confirmation. Three day later, Prakash, the tyre fitter, gave me a call to let me know at what time he would be with me, arrived on time and fitted four tyres for me and he explained to me what he did.
That was an outstanding service. Thank you so much Prakash

One of the worst customer experiences I have ever had.
I purchased car tyres through Halfords' website. I had actually found the same tyres cheaper on Blackcircles, but I decided to pay extra because Halfords offered mobile fitting. That turned out to be a huge mistake.
A friend warned me beforehand that they often fail to turn up for Sunday appointments and that the excuse is always, "The mechanic has called in sick." I thought surely that couldn't be true.
It was.
The first red flag was a text message claiming they had tried to contact me but that I was unavailable. That was completely untrue. I called them immediately, navigated through an endless maze of automated options, only to be told that the mechanic had "called in sick."
What a surprise.
I asked the operator how I could make a formal complaint. She told me they would send me an email explaining the situation. That email never arrived.
This is a completely unacceptable and deeply frustrating experience. I have wasted two days waiting around, and now I have to take time off work and leave my car unused for several more days because of their failure to deliver the service I paid for.

The whole experience feels misleading, disorganised, and completely disrespectful of customers' time. If you can't provide the service you advertise, don't take people's money and leave them stranded.
Without question, this is one of the worst customer experiences I have ever had.
I will never buy anything from Halfords again—not even a single bolt.

Halfords have taken money for tyres they did not have in stock. It took over two hours to get them to cancel the order and after five days they still have not returned the money to my account.
Taking money for a purchase they knew they could not complete is dishonest and this is a disgraceful company.
I shall never use them again.

Booking was easy, and the price was good. Korben arrived promptly, was pleasent and tyre was installed more quickly than I had thought. Overall a very good service.

Awful customer service and ridiculous charges for cancelling membership. Avoid!

I expected a professional service from Halfords, especially considering the price, but unfortunately my experience was very disappointing.

The engineer was supposed to call before arriving, but never did.

When he arrived, the music from his van was so loud that I could barely hear myself think. Throughout the battery installation, he spent a lot of time talking on his mobile phone instead of focusing on the job.

I asked if he could reinstall my battery disconnect device that was fitted to my old battery to help prevent battery drain. He refused and simply said they don't do that. When I explained that my battery could end up flat again without it, his response was, "That's not my problem. If it happens, we'll send another engineer."

I also had to ask him to register/program the new AGM battery. He initially questioned whether my car even had Start/Stop despite fitting an AGM battery. Only after I insisted did he carry out the battery registration.

To make matters worse, he then told me not to start the car for four hours, which I later discovered appears to be incorrect advice.

Overall, the technician's attitude was unprofessional, communication was poor, and the service fell well below the standard I expected. I paid over £220 for this service and expected much better.

I first paid for a tyre that was to arrive and be fitted 2 days ago. The person who made the appointment put the address that I was at in incorrectly, the mobile number I gave them was also wrong ( I don't have a landline they had written one down ), also my name was completely wrong.. and so obviously no one arrived to fit my tyre.
(Not the fitters faults who would eventually arrive 2 days later after another call I made to try and sort it all out - as they were given the wrong details !!!I).
I was told basically it was my problem. I was very tearful as it had cost me nearly £90 for precisely nothing. They would not help me.
After insisting that they check, and then would see that they had my card details for the payment ), and didn't that seem strange in itself. I was finally given another date... todays date day (Sunday ) the 28.06.2026 and a time of between 12-4pm for someone to arrive.
Next thing I knew on the' track job' that I was sent by email, the job of fitting my tyre was ' in progress'.
This was just after 11:00 today. It was happening all over again. No one was here. Then I checked again and it said ' job complete' ?????
No it wasn't, No one had turned up. It was also earlier than I had been told it was going to be today (12-4pm), which was going to cause further problems if I needed to speak to someone.. Did I wait until 4pm when I would be guaranteed no response as it was a Sunday??
I decided to go outside and I took photographs to show that no one was there, or that the job had been completed for evidence that this was not the case. The photographs show the times.

I then decided to call Customer Service, and ignore completely the mobile fitting number because of their attitude . I explained the situation to a young man who answered the call at their customer call centre. He was fantastic !!! It was not actually his job to deal with my problem. He kindly spoke to his manager, organised someone to definitely come out, and I was told it would be at the latest 12:20pm today. If there was any problem I was to get back in touch. He emailed me everything I needed along with a case number of complaint. He was exemplary - I couldn't fault him, he was determined to sort it out for me, as he could tell I was distressed as I was away from the address where I live.
As no one had arrived by 2pm, I left very briefly to seek help, as time was running out for any help as it is a Sunday !!!
Whilst about to have a tyre fitted elsewhere, I received a call to say they were at the house which I had just left and was caring for some pets.
I managed to return within the 10 minutes agreed and two Halford fitters were there.
The fitters had been made to come from quite a distance( approximately 1 hour and 20 mins away ), to disrupt their route to replace my tyre. They were great, very professional, and had been sent the other day to the wrong address. It was NOT their fault !!!
They also were very kind and I have no complaints there.

In a nutshell. The service on the phone from Halfords mobile team was the worst you could imagine. They were incapable of passing on the correct address, name or phone number of me onto the tyre fitters.

If it hadn't been for Daiyaan at Customer Services, who passed the information on to his manager, at Customer Services to make CERTAIN someone would be here today. I would STILL be waiting !!!

Thank you to the two tyre fitters !!

If you are looking at this review before ordering from Halfords mobile Tyre Fitting please do not put yourself through it. Customer service centre is based in Cape town and have no way to resolve or deal with anything. complaints take 5-7 working days to even be looked at and it takes them over a week to refund your money. I have now had two failed appointments to replace 4 tyres. i thought it would be easier to have them come to me and fit them. I will not waste my time with this again. 1st appointment they brought the wrong tyres from the warehouse. second appointment 4 days later cancelled 20minutes before the end of the time slot due to sickness. You have to put all the effort in to rebooking the process no assistance from the person calling to cancel. Now cancelled and booked in to a proper service somewhere else.

Minus 10 for these clowns.
Booked and paid for home battery fitting.
Acknowledged and money taken
confirmed in email.
the conflicting texts/emails confusing but not cancelling order.
check progress and said all was on schedule.
they tied to contact me at 6.30am and complains I was not available.
gave me a number to call but no one to talk to and my situation was not on the list of choices.
Phoned did get hold of someone, after they cut me off the first time.
She said appointment cancelled . Why did they not inform me? Still showing was going ahead.
rescheduled Sunday, Why not Saturday?
Holiday £700. now have to cancelled. Solicitors on the case.

I'd give it zero if I could and wish I'd have checked here beforehand! Slot between 8 and 12. Perfect as I'm going to airport this afternoon. Still not here 30 minutes later and customer service advised her 50 minutes away!!! No communication from driver!!!

Easy to book appointment, Very good communication, Benjy, the mobile technician called to let me know he would be arriving within the hour and actually arrived well before. Was pleasant and courteous. Installed the new battery with the minimum of fuss and checked that there were no problems.

Bought a Rovelo Tyre from Halfords Mobile fitting. After one month had to buy another tyre. The people were helpful enough and have always been friendly, but don't think a new tyre should be unrepairable after one month. Not happy

I had a battery replaced at the store, however the person fitting it failed to correctly tighten a secondary connector that powered the car’s electrical system resulting in subsequent intermittent electrical issues.

Complete waste of time, waited 4 days for the tyre fitter to then be told they didn't have the tyre. No effort made to find me another or try and solve the problem somehow. Now it's too late to find a mobile tyre fitter before I go back to work and I can't take the car anywhere. Wouldn't ever consider using them again.

Ordered replacement tyre on Thursday booked for 1600 to 1800 on the Monday
Friday morning got a phone call saying the tyre I had ordered wouldn’t be available till Tuesday so upgraded tyre as it could be done sooner was told it could be done the next day ( Saturday) so booked for 1400 to 1600 on the Saturday.
Saturday arrived with email saying it’s the day it’s going to happen but the time on the email was incorrect rang to see what was going on to be told it was still booked for Monday complaint was escalated. Monday arrived no text or email so rang to confirm yes someone would be there at 1626. At 15:30 I had a call from Martin saying he had finished his work prior to me could he come now which to me was good news he arrived and was very professional in his attitude however he did not have my tyre but he was straight on the phone organising a tyre went and fetched it then fitted it the only good part of this sorry tale.
Today I received an email about my complaint and as I had the tyre fitted on the Monday they were going to do diddly squat about it