Hamburg Airport Reviews 

Very rude staff at security. They consider that we should speak German and if that's not the case then what are we even doing here... Do they know that's an international airport, some people are in transit, and everybody should do their best to communicate?
Staff was nicer at boarding, but the security check ruins the reputation of the airport for me. Flights are expensive enough without being treated like garbage.

Unprofessional and very rude stuff, I could not claim the tax refund, and the customer service refused to provide the name, however I took his stuff number, which is FH 100006, the way how he talks, I felt offended and disrespectful. And he mentioned to me that tax refund money belongs to the government, I am not the resident and do not supported to pay the taxes.

I haven't had to use this airport much but let's say I'm happy about that...

Filth place all over. Old dirt, dust and stains. Shabby airport ! just fire the management.

Rude and unhelpful staff ground staff throughout.
To make things worse, our flight was delayed because "they couldn't load the bags to the plane in the rain" (I don't think I ever heard that as an excuse for a delay before, even though I fly a lot, rain or shine). However when I've received my bag hours later, it and the clothes inside it were soaking wet. So while the staff didn't wanna go in the rain, they clearly had no problem leaving the bags outside in the rain.
They've also made everyone check in their hand luggage despite there being plenty of space on the plane.
In contrast, the airline staff was great, so it clearly is only the Hamburg ground staff that make the experience so unpleasant for everyone for no reason.

Flight to non-Schengen UK. Cleared passport control, passport stamped by 1315. Go to Dock 3 bar which is by gate, to be told it’s shut. 5 mins before it was open, but now nowhere to get food or drink other than drink machines. This is the only facility serving non Schengen departures. Why is it shut for rest of the day at 1330?!!!

Neither the lift nor the up escalator to get to check in level were working. Had to struggle up a spiral staircase with heavy case.
Then went through fast track security where I encountered the most obnoxious security man ever. Permanently angry face, didn't talk just gesticulated,looked like a thug, and behaved like one . Treated me as though I were under arrest. His frisk search/grope verged on a sexual offence and would have had him arrested in UK. Apparently OK in this airport, according to the disinterested plain clothes federal police guy I spoke to. Have made complaint officially, but not holding my breath for any action.

Flew into Hamburg airport one week ago and my suitcase is still lying in that miserable, unorganised and chaotic excuse for an airport. German organisation is long gone?

Absolutely awful place keep away as far you can !!!!
Arrogant staff, very unhelpful,very ride attitude !
I'm disabled and booked assistant via internet,but nowhere to be find at airport, not signed well at all. Ended up walking, wobble on my own. I will make sure I don't have to flight via Hamburg ever again.

Coming back to Ham airport after 3 years, and I found even a worse environment than before. And this is not about infrastructure, but it has to do with attitude and arrogancy of ppl, on top of the already poor organization around security check, which is the real shame: never saw so many super heroes altogether in the same room, Omg.
I was lucky on the way back because my flight was delayed, but when I simply asked what I could do to make sure I was on time for the boarding, the answer was “ nothing, you will lose your flight”. And please save me from statement like “all international airports are in the same situation”…this is not making you any better.

We were not told to arrive to the airport early and were met with horrific hours long queues for everything. Very poor and inefficient - seems not enough workers. Worst airport I have ever been to.

Went trough the security gate after A long waiting period. I missed the plane, and headed to the information Office, outside the terminal. This took more than 2 Hours to rebook the short flight. Meanwhile it was very late and I was tired because it was a business trip and i worked the whole day. First a quick bite to eat, in the single restaurant That was open in the whole AirPort ( COVID excuse probably). After waiting for an hour to get any food, I went to the security check Which had a very short waiting line. At this point I was in the AirPort for 5 frustrating hours. And the cherry of the cake still had to come, the security officer. I disposed my luaggage and pocket stuff in the big trays as I have done hundreds of times on dozens of AirPorts. At this moment an older security officer ( I think he was older than 60) Said something in german to me. I replied in english that i don’t speak german, he replied in German with a lifted voice. I tried to reply in my best broken german that I don’t understand what he is saying. Where the old security officer started yelling (screaming) in german, I was shocked. I looked at his colleagues, but they Turned away, acting Their noses are bleeding. I was very tired and had to gather al my energy not to show my frustration at this point. The old officer took my laptop and forcefully placed this in anoher tray. Apparantly he wanted my laptop in an empty tray without other stuff, that’s worth screaming, isn’t it? After this he whispered to another colleague. Guess what? I had an extra security check after this incident by another officer. Couple of hours Before I went through the same security point without any issue or extra check. I entered the plane and Said definitive farewell to hamburg airport. I’ll try to never come back.

Rude & Lazy employees ; rude due to treating PAYING CUSTOMERS with contempt and lazy because during massive slow queues at so called "security" gates due to there only being 3 open; I witness large groups of employees stood around chatting and laughing. This also includes airport Police etc... I dont care what your job is, when you see such chaos, roll your sleeves up and get stuck in! I would be embaressed to be you. (07:30-08:30; 30th May 2022)
Oh, btw, Gate B46, who's bright idea was it to remove all the chairs?!?.

Airports are stressful places at the best of times, but the security staff in Hamburg is particularily rude and and deliberately make the service very unpleasant to use. (And I have collected many, many such experiences over the years. And ONLY in Hamburg) As a German I feel the need to appologize to all my fellow suffering travelers.

Complete incompetence- a shameful stain on Germany. The management should be fired, the airport closed and start again. The queues at security and further ridiculous queueing for exit passport control are all about the German inability to be flexible

Slow slow slow airport. Unprofessional passport control and we waited more than an hour for our suitcases.

Unbelievable … hire car return excellent, check in so so … but then came the pièce de résistance - the security process. Total shambles with hundreds of people in line. Fortunately we were fast track, but total shambles with fewer people in line. Half the kit wasn’t working, the staff were surly, short tempered and as just as officious as the kit was inefficient. Vorsprung durch technik it wasn’t. Oh, and then the lounge closed at four o’clock? Why? Covid came the reply. Denmark is open, London is open. But Flughafen Hamburg Lounge geschlossen ist. Mind you it’s a pretty thin offering at the best of times, but this unfortunately was the worst.

The airport is OK, but the tsa officers (hopefully not all, but surely more than one or two) are surprisingly abusive and rude. If you can pick another airport, you ll avoid concluding your journey with an unpleasant experience.

We had a flight HAM to AMS scheduled at 6:10 am. We arrived at the airport more than 2 hours before our flight (at 3:50 am). We were surprised to see the line for baggage check so long. It took us more than 45 mins to get through that. Then, heading into the security check line, we were shocked to see how the massive unregulated and unorganized line kept going and going. I am a frequent traveler and I have never seen anything like this before. We began to wonder whether we would miss our flight, and potentially lose our connection to our home in Boston. Then, the boarding pass I was given wouldn't let me go through the automatic door. At this point, I became separated from my partner. We tried to signal to the only service member we could see, and he told me to go to his other colleague down the hall. So I left the line I had waited so long in, and went to the other colleague as directed. I said "Entschuldigung, Entschuldigung!" but he kept ignoring me. I then asked "Sir, can you please help me?" and he said "No!" and walked away! I was in complete disbelief. Is this really happening?! I said "I need your help!" He then turned toward me and spoke angerly in German, and motioned me to get back to the end of the line! He was scary and mean.

My heart sank. I was separated from my partner and I was going to miss my flight. I had paid for services, followed the rules and trusted in the German rule of conduct, but I was now powerless and alone. And the airport staff who were supposed to help the customers, not only were they unavailable, they were very rude and without grace. I tried to get help from 2 other staff, and to explain to them that my boarding pass wasn't working and that I was going to miss my flight if they didn't help me, and they all just shrugged their shoulders and told me to get back in line. No one said "I'm sorry" or "es tut mir leid" or any form of smile or support. To say they were unprofessional would be an understatement. They didn't even operate on a human level. They should be fired.

I finally got threw the security line, without help from any of the staff. I ran as fast as I could to the plane and boarded at the last minute. Other passengers were out of breath too. I cried in the airplane. I have never been treated with such disrespect and disregard at an airport before. I will try my best to never again return to Hamburg airport.

Extremely unfriendly and power abusing staff at the security checkpoint. They spent more time chatting with each other then doing their job. Competence is apparently not a requirement to work here in security. A disgrace for an international airport