Have used Hancocks for over 14 years now and can honestly say if I’ve ever had any queries the staff have always been able to help and Hancocks supply mostly everything I need with each order. Deliver... See more
Company replied
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Review summary
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Reviews shaping this summary
Really pleased with my order from Hancocks. I ordered a mix of sweets including chewy, fruity, sour, chocolate and bubble gum varieties and everything arrived quickly and well packaged. The selection... See more
Company replied
Great selection of confectionary in a choice of quantities making easy for every need. Website is easy to navigate and select items. Orders are well packed and have a speedy and timely delivery.
Company replied
First time using Hancocks and would 100% recommend. The site itself was easy to use for both set up of account and ordering. Delivery came quicker than expected which was a bonus. The quality of items... See more
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Company details
Written by the company
Hancocks is the UK’s largest confectionery wholesaler, serving a wide range of businesses with the very best bulk sweets, chocolate and much more throughout the year. Our range is bursting with pick n mix sweets, all kinds of chocolate, big brands and seasonal stock for the biggest dates in your calendar, such as Christmas, Easter, and Halloween.
Contact info
Jubilee Drive 25, LE11 5DA, Loughborough, United Kingdom
- 03302020903
- website@hancocks.co.uk
- www.hancocks.co.uk
4.6
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 1 week
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Wide variety of stock available
Wide variety of stock available, easy navigation around the website. Ordered with ease and delivery in a couple of days. Customer service is exceptional. Would highly recommend this company
May 13, 2026
Reply from Hancocks
Hi,
Thank you for your kind feedback, we really appreciate this.
Andrea - CS
Brilliant service
Brilliant service, sweets arrived earlier than expected which was a huge bonus. I cannot fault theis service. I will be ordering again. You are amazing
May 18, 2026
Reply from Hancocks
Hi,
Thank you for your kind feedback, we really appreciate this.
Andrea - CS
Reply from Hancocks
Thank you for your feedback. We’re sorry to hear you were unhappy with the follow-up emails you received.
Our customer service system automatically sends a feedback survey once a case has been resolved, as we value customer feedback and use it to help improve our service. Reminder emails may also be issued automatically if the survey has not yet been completed.
We appreciate your comments and will ensure this feedback is shared with the relevant team for review.
I hope you have a lovely weekend 😊
Amelia CS
there no refund for the broken boxes in…
there no refund for the broken boxes in order 1000777926/1000770983/1000762822/1000766706
May 14, 2026
Reply from Hancocks
Hi,
Please accept my apologies for the inconvenience caused.
I will be sending an email over shortly so we can get this sorted as quickly as possible for you.
Courtney - CS
Reply from Hancocks
Hi,
Thank you for your kind feedback, we really appreciate this.
Courtney - CS
Never any stock
Never any stock. You go to check out and it says item not in stock. Always happens. No consistency at all.
May 5, 2026
Unprompted review
Reply from Hancocks
Hi,
Thank you for your feedback. We’re sorry to hear you’ve had repeated issues with items showing as unavailable at checkout. We understand how frustrating and inconvenient that can be, especially when it happens more than once. I will pass this over to the relevant department to improve accuracy and consistency, and your comments help highlight where we need to do better. We appreciate you bringing this to our attention and hope we can provide you with a much smoother experience in future.
Courtney - CS
Great choice of sweets & fast delivery.
Great choice of sweets, not always got the stock but fast delivery, well packed and recommended.
May 7, 2026
Reply from Hancocks
Hello, thank you for providing this feedback, although I am sorry to see we don't always have your favourite products in stock, we really appreciate you taking the time to post this - have a lovely day - Claire /CS
As usual first class service and…
As usual first class service and products with exceptional prices and always delivered on time.
May 7, 2026
Reply from Hancocks
Good Morning, thanks for sharing your feedback this is lovely to see, have a great day - Claire/CS
Quick and easy to order online
Quick and easy to order online. Very good selection of pick n mix sweets. Delivery very quick. I would definitely recommend this company
May 11, 2026
Reply from Hancocks
Hi there, thanks for providing this great feedback, we really appreciate it - have a lovely day - Claire/CS
Good range of products but the only…
Good range of products but the only problem is the massive boxes and excessive use of packaging materials they use, drives me mad.
You get metres of spare blue bubble wrap in all the boxes
May 5, 2026
Reply from Hancocks
Hi,
Thank you for your kind feedback, I will be sure to pass this feedback to the relevant departments.
Courtney - CS
Delivery company lets them down
The service and support is brilliant, sadly the delivery company you use is having an impact on your company. The DPD delivery driver is very rude and unhelpful.
May 5, 2026
Reply from Hancocks
Good Morning, Thank you so much for your kind review and feedback. Have a great weekend. 😊
Thanks
Amelia CS
Delivery came faster than expected
Delivery came faster than expected! So happy with the quality and quantity of the products themselves!
April 28, 2026
Reply from Hancocks
Good Morning, thank you so much for your lovely review it is much appreciated. I hope you have a lovely weekend. 😊
Thanks
Amelia CS
An Excellent Confectionery Company
An Excellent Confectionery Company. Always A Pleasure To Buy From With Trust & Confidence. Highly Recommended Service For All Orders & Great Communication Throughout.
May 7, 2026
Reply from Hancocks
Hello, thank you for your lovely review, we do appreciate it. Have a wonderful day :) Thanks Courtney CS
Very good customer service 5 star
Very good customer service 5 star
Special offers never any stock, even when first launched.
Very slow free delivery option, when others can do next day free.
May 7, 2026
Reply from Hancocks
Hello, thank you for your lovely review regarding out customer service. I do apologise for the issue with the shipping options, I will pass this over :) Thanks Courtney CS
Easy shopping Expensive delivery
Everything really good apart from delivery charge. Starting at £10-99 is a bit excessive & it only gets more expensive??
May 7, 2026
Reply from Hancocks
Hello, thank you for your review, I do apologise regarding the shipping prices, I will pass this to the correct team to review. Have a lovely day, thanks :) Courtney CS
Rapid Delivery
Ordering process fine.
OOS items clearly identified.
Rapid delivery.
Invoice arrived with 24 hours of requesting.
April 17, 2026
Reply from Hancocks
Hello, thank you for your review, and I do apologise for this. I will pop an email over directly to get this sorted :) Thanks Andrea CS :)
I ordered a load of stuff and they sent…
I ordered a load of stuff and they sent it to me. It was good quality and well packaged. Have used before and will use again. Top marks.
May 1, 2026
Reply from Hancocks
Hello, thank you for your lovely review we do appreciate this, have a lovely day. Thanks Courtney CS
Great service,boxes were heavy he…
Great service,boxes were heavy he bought them this was very helpful
May 5, 2026
Reply from Hancocks
Hello, thanks for your lovely review, we do appreciate it Have a lovely day, thanks Courtney CS
Not been in fir a while but I'll never go back to Sheffield branch ever again
Not been for a while since we've moved, went to Sheffield yesterday to buy s bag of walkers toffee, the number we used for nearly 10 years didn't work. Whoever it was who served me was so rude towards me, none of the older staff were in and he's clearly new. When I walked in, he looked at me as if I was a piece of dog crap. He's been like that with me how many others has he been like this with!!!!!!!
May 8, 2026
Unprompted review
Reply from Hancocks
Good Morning, I do apologise for the issues you have faced in our store, please do email website@hancocks.co.uk, and FAO it for Courtney Cantrill, I will be more than happy to look into this for you :) Thanks Courtney Cs
Reply from Hancocks
Hello, thank you for your lovely review, we do appreciate this. Have a lovely day, thanks Courtney CS :)
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