Handles4Homes Reviews 

1,035
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

I have placed a couple of large orders with Handles4Homes, and I'm really impressed by the customer service. Rob ordered in items for me (to match other fittings) which they do not currently stock - a... See more

Rated 2 out of 5 stars

I placed an order on the 17 Nov by the 23rd Nov still no delivery, had to phone Handles4Homes and be told order had not even left warehouse, there excuse "we been having a problem with our Ipswich war... See more

Rated 5 out of 5 stars

Replaced my brass handles and locks for Chrome ones, ordered Saturday evening, then realised I needed 1 extra which i phoned through on Monday morning, this was added straight away with no extra car... See more

Rated 5 out of 5 stars

We ordered a complete set of replacement handles and hinges for our house. Good value, quick delivery, responsive customer services. The products look and feel solid. A couple of items arrived the wro... See more

Company details

  1. Door Shop

Information provided by various external sources

Handles4Homes are one of the UK's leading suppliers of door handles, door knobs, locks and door hinges. We have been supplying architectural hardware to the building industry since 1997 and we supply a wide range of traditional and contemporary door fixtures and fittings at prices that many competitors find hard to beat. The size and breadth of our range has grown significantly since the launch of the web store and we are adding different brands and products all the time.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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4.6

All reviews

(1,035)

4 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy to use website

There was enough information dimensions etc on the website to answer my questions and the item arrived in the time frame specified, well wrapped.

August 30, 2013
Unprompted review
Rated 2 out of 5 stars

Order not yet delivered; no notice given how long this would take - very disappointed

Our order is still awaited. We contacted Handles4Homes and told, only then, not to expect our order to be ready for some time yet.
We find this very disappointing in terms of service; there was no indication a simple door knocker would take so long to be delivered.

August 29, 2013
Unprompted review
Handles4Homes logo

Reply from Handles4Homes

Hi Tim,
Thank you for your review, i will be investigating your order and the reasons as to why and how you were not kept up to date and will email you seperately.

The door knocker you have ordered was out of stock with the manufacturer, which does happen from time to time, and i believe we are about to receive some this week, however we have let you down with poor communication on this occasion which is not how we like to conduct our business.

May i extend our apologies for the inconvenience this may have caused, please look out for an email where i will be providing more details

Best Regards

Adam Copsey
handles4homes

Rated 1 out of 5 stars

Very poor not received yet!

I ordered 4 sets of crystal handles 15 days ago. I was told at time of ordering that my order would be delivered in 3-5 working days. If they have tried to deliver and no o e was in then usually things are left with 110. There hasn't been a delivery card.

August 27, 2013
Unprompted review
Handles4Homes logo

Reply from Handles4Homes

Hi Kim,
As per my personal email to you today, we were very disappointed to realise that you didn’t receive your delivery. I have checked and the parcel left us three days later on an overnight service with FedEx and they did attempt to deliver on the 16th at 10.41am – they stated that they left a card for you to contact them to re-arrange delivery, and since no contact was made within a week they automatically send the item back to us here, although a card could not be found at your end. I have checked our goods in and your parcel did arrive back here a week later.

I attached a snapshot of the Fedex website showing the attempted delivery on the 16th, just so you could see that we did get the parcel away on time as stated.
We do appreciate your honest feedback on Trustpilot, and we are genuinely gutted that we were only worthy of one star this time, as we really do strive for a 5-star service on every order as you may have seen from our other reviews.

We have now arranged a suitable day with you for your delivery to be made and trust you will find the goods worth the unforeseen wait.

Thanks and apologies again for the inconvenience caused,

Kind Regards

Adam Copsey
handles4homes

Rated 5 out of 5 stars

excellent choice at super prices

Whilst browsing for interior door handles came upon this website it gave me a great choice on handles and at really great competitive prices, so I placed an order with them and after approx 10 days received my handles which were super quality, well impressed.

August 27, 2013
Unprompted review
Rated 5 out of 5 stars

Well handled

I have just purchased some chrome door handles from Handles 4 Homes, great chrome finish and just as shown on the web site, if you need handles this is the company to use, great service and good quality.

August 27, 2013
Unprompted review
Rated 5 out of 5 stars

First class service and products

Website was easy to use with all the products clearly described. Delivery was prompt and well packaged. The products I bought were as described and were actually a better quality than I was expecting especially the concealed door catch I ordered, which felt solid and well made with a faultless polished chrome finish.

August 23, 2013
Unprompted review
Rated 4 out of 5 stars

OUTSTANDING CUSTOMER SERVICE

My order arrived speedily BUT 2 not 5 of them, AND it was not the item I had ordered. HOWEVER when I telephoned, I received FRIENDLY NO-QUIBBLE service and the order was rectified IMMEDIATELY. I received the order in the next day's post. Mistakes happen but good customer service is not always forthcoming so WELL DONE!

August 23, 2013
Unprompted review
Rated 5 out of 5 stars

Provides excellent materials in an exemplary fashion

I placed a token order for a new door handle and latch to try the firm out. As a result of the very speedy delivery and good quality of the two items ordered, I went ahead and ordered another 15 door handles with ancillary latches etc. They arrived very promptly and were excellent in quality and finish.
I subsequently needed to return one handle through no fault of the company and the returns system worked very smoothly.
Based on the business that I have recently done with them I have no hesitation in highly recommending them to potential users.

August 23, 2013
Unprompted review
Rated 5 out of 5 stars

No need to Handle with care.

Order placed and confirmed promptly. Delivered as promised and in good condition. Instructions for installattion were sufficient to get the job done.

Thank you Handles4 Homes I would definitely use you again.

August 22, 2013
Unprompted review
Rated 5 out of 5 stars

5 star handles 4 you

excellent value, very good delivery, i bought my handles for some new doors i replaced ,i could have saved on postage had i trusted in my instincts and bought them for my doors upstairs at the same time.

August 21, 2013
Unprompted review

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