Handles4Homes Reviews 

1,035
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

I have placed a couple of large orders with Handles4Homes, and I'm really impressed by the customer service. Rob ordered in items for me (to match other fittings) which they do not currently stock - a... See more

Rated 2 out of 5 stars

I placed an order on the 17 Nov by the 23rd Nov still no delivery, had to phone Handles4Homes and be told order had not even left warehouse, there excuse "we been having a problem with our Ipswich war... See more

Rated 5 out of 5 stars

Replaced my brass handles and locks for Chrome ones, ordered Saturday evening, then realised I needed 1 extra which i phoned through on Monday morning, this was added straight away with no extra car... See more

Rated 5 out of 5 stars

We ordered a complete set of replacement handles and hinges for our house. Good value, quick delivery, responsive customer services. The products look and feel solid. A couple of items arrived the wro... See more

Company details

  1. Door Shop

Information provided by various external sources

Handles4Homes are one of the UK's leading suppliers of door handles, door knobs, locks and door hinges. We have been supplying architectural hardware to the building industry since 1997 and we supply a wide range of traditional and contemporary door fixtures and fittings at prices that many competitors find hard to beat. The size and breadth of our range has grown significantly since the launch of the web store and we are adding different brands and products all the time.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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4.6

All reviews

(1,035)

4 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent handles at an excellent price. Very pleased with the service.

We are very pleased with the handles and lock. The question that we asked was responded to quickly and accurately. Delivery and packaging was good and within the suggested time. The price was excellent, cheapest we could find the specific handles we wanted, some places were twice the price! Easy to fit and they look great! Recommend highly.

September 15, 2013
Unprompted review
Rated 5 out of 5 stars

Lovely handle.

Great handle, had to look online as I could not buy this brand in the town I live in and the handle I bought in a store just felt flimsy and not solid enough for a front door. Found this company online just through a google search and have been very pleased, they had the handle I wanted at a good price and it arrived quickly. I did need to contact them to check I was ordering the correct item and they were helpful. So all round a good company from ordering to delivery, recommend this site and will remember for future use. Thanks handles4homes my handle is great.

September 14, 2013
Unprompted review
Rated 4 out of 5 stars

Went without a hi nge

Ordered hinges which came within a couple of days they were well packaged and just what i needed as i could'nt get this size anywhere else thanks

September 11, 2013
Unprompted review
Rated 5 out of 5 stars

Excellent price and service!

Had to replace a damaged door stop. Hunting round proved fruitless and Google pointed me here. Had exactly what I needed, at a cracking price and item was delivered promptly. Would happily recommend and use again!

September 11, 2013
Unprompted review
Rated 5 out of 5 stars

Excellent service

When my order was mixed up with that of another customer, Hazel at Handles4homes sorted out the problem within 10 minutes of my sending an email. She is a star.

September 6, 2013
Unprompted review
Rated 5 out of 5 stars

First rate communication, service, delivery and product!

I searched dozens of sites to find chrome hinges to replace brass ones on an existing door. Handles4Homes not only had the perfect match, the price was very good and when I had placed my order the communication and delivery time were exceptional.

I cannot praise them enough, the steady stream of updates on my order, the communication back to me when I wanted to leave a review, everything about the service and most importantly the product was first rate, the hinges are perfect, exactly what I needed size, finish, delivery and service, its a shame it only goes to 5 stars.

September 4, 2013
Unprompted review
Rated 2 out of 5 stars

Quis custodiet ipsos custodes?

The product eventually arrives two more days would be a month awaiting delivery, fortunately I was in no hurry. No real issues other than the company could be so much better if it was "joined up".
Product is 1st class as described, it is unfortunate that I received a set of fixing screws a few days after order, another set some time later and a further set with the handles ( I was replacing some existing ones, so these were superfluous really but handles do require fixings) the handles I was advised were to be dispatched direct from Germany but they came from UK I am in France.
This comment is meant to be constructive I have no truc with the Company but hate to see any companies overheads squandered.

September 4, 2013
Unprompted review
Handles4Homes logo

Reply from Handles4Homes

Hi Leslie,
Thank you for your review, i have looked into your order and it appears that the manufacturer Hettich shipped your order direct to France within 4 days of order,and as far we knew it was with you after that. When you did call to chase, Hettich informed us that they had attempted delivery and as they had not heard back, decided to send the parcel back to us here in the UK, hence why your goods arrived from the UK eventually. Meanwhile i believe our warehouse sent more screws just in case, so you would have more than required, but we wanted to make sure you had enough.

We are pleased that you are happy with the product, and apologise that your delivery was so drawn out in the end, and hope this experience doesn't put you off using us again in the future,

Kind Regards

Adam Copsey
handles4homes.co.uk

Rated 3 out of 5 stars

it took nearly 2weeks to receive my parcel.

Satisfied with my key safe just it took abit to long in comin but thanks...y

September 1, 2013
Unprompted review
Handles4Homes logo

Reply from Handles4Homes

Hi George,
Thank you for leaving a review, apologies for the unforeseen delay with your key safes. This product was out of stock for around a week, but i believe we did email you a notification that there would be a delay, which may have ended up in your spam email folder possibly. Hopefully this didn't cause you too much inconvenience.

Glad you like the product, and thank you for choosing handles4homes this time,

Kind Regards

Adam Copsey
handles4homes.co.uk

Rated 5 out of 5 stars

Quality, Choice and Service!

I'm delighted with the handles I ordered from Handles4Homes. How hard is it to find antique brash finish in a Victorian design! They are just what I wanted and service was quick and professional.

August 31, 2013
Unprompted review
Rated 5 out of 5 stars

Value for money & simple to order

Found latches & hinges I was searching for to match existing ones. Prices were fair as was the postage charge. Made a mistake during the order process which I didn't spot until afterwards. I contacted the company and the problem was resolved immediately. Great service and would recommend the company.

August 30, 2013
Unprompted review

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