Handy Labels  Reviews 83

TrustScore 4 out of 5

4.1

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Rated 1 out of 5 stars

My business has been using this company since 2023, but my recent experience with this company and specifically 'James B' has been totally shocking. What started as me asking for them to chang... See more

Company replied

Rated 5 out of 5 stars

It's not very often I leave reviews for a company more than once, but folks at Handy deserve it. The print quality is exquisite and the labels they've printed for me, using their online tool are exact... See more

Rated 5 out of 5 stars

Excellent service from Handy Labels every time. Friendly, efficient, ever so helpful at helping me rectify my mistakes and well priced too - what's not to like?! Wouldn't go anywhere else.

Rated 5 out of 5 stars

Excellent service, fantastic customer service and great quality product. Was looking for customised soap bottles which were all coming up at £10+ a bottle, when I came across handy labels 😊 Abs... See more

Company details

  1. Business Services

Written by the company

FREE UK Delivery. Printed labels and stickers, any shape, size, design and on over 40 different materials and product types. Custom sticker printing with rapid turnaround times. Buy online today!


Contact info

4.1

Great

TrustScore 4 out of 5

83 reviews

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Replied to 66% of negative reviews

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Rated 1 out of 5 stars

3 Years a customer and won't be back.

My business has been using this company since 2023, but my recent experience with this company and specifically 'James B' has been totally shocking.

What started as me asking for them to change the colour of a single vector line on a file I had printed multiple times with the company (maybe 3 seconds work tops) turned into outrageous hidden surcharges small print fines, cancellation fees galore and down right rude customer service staff who like to 'clarify things' rather too much.

If this is how they treat their seasoned customers there is no hope for you if your reading this as a potential future customer ,do yourself a favour.

The good news is Handy Labels total rudeness has prompted me to look elsewhere where I have found much better prices available.

April 29, 2026
Unprompted review
Handy Labels  logo

Reply from Handy Labels

Thank you for your review and feedback.
Having placed four orders with us since 2023, we’re disappointed to hear that you’ve chosen to take your custom elsewhere.

We would like the opportunity to expand on a few points you've made for prospective customers considering placing an order with us. As a small team and business, we work hard to keep order costs down and turnaround fast. To do this, we ask customers to provide print-ready artwork. For those who are unable to do so, we offer a design service to ensure orders can still be processed efficiently and within our stated turnaround times. In most cases, our customers understand and appreciate both the value of this service and the associated cost.

In this instance, print-ready artwork could not be supplied and our design service was not desired so a cancellation was requested. This ordinarily does incur a cancellation fee (deducted from the refund) as stated on the website to cover the time spent on the order and materials allocated to it. However, this was waived and the order was cancelled and refunded in full.

At Handy Labels, we are a dedicated team that takes pride in our work. We genuinely care about our customers’ experience and take feedback seriously which is why we're very disappointed that you feel we've fallen short of expectations.

Rated 1 out of 5 stars

Stickers were illedgible:(

I ordered some personalised stickers, they arrived, but they were not right, you couldn't read them. when I phoned to sort it out the person on the other end of the phone was unreasonable in sorting out the problem and claimed all the responsibility was mine. I shall not be shopping there again as the person on the phone was not a good person.

February 11, 2026
Unprompted review
Handy Labels  logo

Reply from Handy Labels

Hi Madeleine,

We’re sorry to hear how disappointed you feel about your order.

Before printing, we sent a detailed PDF proof explaining that the labels would be produced on gold metallic material, that white areas would appear gold, and that our inks are semi-translucent and influenced by the underlying stock. Production only went ahead once the proof had been approved.

As a bespoke product printed to an approved proof, we’re unable to offer a refund. However, following our conversation, we did offer a discounted reprint as a gesture of goodwill should you wish to amend the artwork to achieve a more solid finish. That offer remains open, and we would be happy to help you adjust the design if needed.

We always aim to be clear about how speciality materials will affect artwork and are sorry that on this occasion the final result did not meet your expectations.

Kind regards,
The Handy Labels Team

Rated 1 out of 5 stars

Is it me?

Is it me? Perhaps it is and if so, apologies. I didn't actually like the attitude from the start but went with it anyway. I'm a first-timer with label printing so wanted a bit more help and guidance. Instead, what I actually received was rudeness and flippancy. I called to ask for an update and how many labels I had per sheet so I could cost out and the answer I got was "I dunno, depends how many we can fit on a sheet" and "well you'll see tomorrow when they arrive won't you..." Wow, thanks for your 'help' and looking forward to receiving the unknown amount of labels but given the rude start, think I'll be looking elsewhere. #customerserviceskills

February 4, 2026
Unprompted review
Handy Labels  logo

Reply from Handy Labels

Thank you for your review, as a 100% employee-owned company (EOT), every member of our small team has a personal stake in our business. We take great pride in our service, so it is genuinely disappointing to hear that you feel we missed the mark with your machine sample.

However, we would like to clarify the timeline of your order to ensure a complete picture for anyone reading and a narrative of the reply to your phone call, as it was different to what you have written:

You made an enquiry to us requesting help with a new label, we’ve called yourself explaining our minimum order and recommending a free sample pack to see our full material range, which we supplied.

From this you’ve requested to proceed with our machine sample service as you would like to see a hard copy sample, our team have helped with the size as you made an error with the measurements – Once placing the order our artwork team have provided you with 4 PDF proofs to ensure you were happy with the design before approving the design to go to print.

Therefore, your next call to us asking what was being sent, came as a surprise as all of the above had proceeded this conversation – when asked how many labels were being sent the actual reply was “I’m sorry I don’t have that information to hand, if you would like to email across to our sales we can find out and come back to you” Unfortunately for us, there is no mention in your review that you approved the design for print on the 3rd around 4pm and that we were despatching your order the next day.

Given our point of view, we feel our Handy Labels team have provided you with a high level of assistance with your purchase.

Rated 5 out of 5 stars

Fast, Great Quality, Great Value!

Handy Labels are our go to for all of our label and sticker needs. They are by far the best on the market. Great price. Great quality and super speedy. We will very much be continuing to use Handy Labels :-)

November 6, 2025
Unprompted review
Rated 5 out of 5 stars

Indeed very handy

Indeed very handy! Great customer service and quality labels/stickers. I like that they offer truly custom sizes!

May 31, 2025
Unprompted review
Rated 5 out of 5 stars

These really are handy labels

These really are handy labels, I use them a lot at schools and festivals as reward stickers. The process, printing and delivery are fantastic quality and worth every penny.

February 28, 2025
Unprompted review
Rated 5 out of 5 stars

Easy to make professional quality labels

I regularly use handylabels website, it allows me to quickly and easily create really professional looking labels. It is super flexible and the team are always there online for support if necessary. You can upload your own branding to the website and chose lots of different finishes

March 3, 2025
Unprompted review
Rated 5 out of 5 stars

Always a pleasure doing business with…

Always a pleasure doing business with handy labels, great labels and quick service and professional. Very helpful for me as I'm not technical but they always manage to assist me to get what it is I need.

January 7, 2025
Unprompted review
Rated 5 out of 5 stars

Great bunch to deal with

Great bunch to deal with, I only placed a small order and needed there support Several times.
Nothing was to much trouble for them.
Got my order and was over the moon with quality and great value for money.
All my stickers with be coming from them in the Future.
Well done Handy Labels. great company.

January 7, 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service, quick turnaround for a very professional looking labels. Free delivery and their website is easy to use to design and upload labels

January 24, 2025
Unprompted review
Rated 5 out of 5 stars

Well Worth a Look

I've used Handy Labels twice now, and on each occasion have found them to be excellent in relation to their service, support, quality control and turnaround times. I grind my own artist's oil colours and had been looking for labels to apply onto the tubes which were slightly out of the ordinary. I opted for their Textured Paper.

The sample pack and subsequent labels I ordered were stunning. They exceeded expectations, are very competitively priced for the quality of the product and were of an entirely custom size and quantity I requested. Application and adhesion to the collapsible tubes are excellent.

I've since sent for some smaller labels intended for product samples and the experience was likewise superb and will be sending for another batch in the near future.

Tom
@tomrobertson.paint

January 21, 2025
Unprompted review

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