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Review summary

Created with AI, based on recent reviews

Looking at 27 reviews, most reviewers were let down by their experience overall. Many people observed a significant decline in product quality and comfort, noting items feel cheap, thin, and weak, often falling apart quickly after minimal wear or washing. Reviewers also faced widespread issues with inconsistent sizing, finding items smaller than expected, not matching descriptions, or shrinking considerably after washing. Some people were dissatisfied with customer service, reporting difficulties with returns and a refusal to address product issues or provide refunds. Additionally, a few customers received incorrect products, such as items made from different materials than advertised, or found missing pieces and damaged goods in their packages.

What people talk about most

Product

Customers had negative experiences with product quality, with many reporting that items like underwear and... See more

Quality

Reviewers mention negative feedback about quality, with many expressing that the new product quality is not... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Hanes Tough and Durable socks are wimpy and poor. A couple years ago, they were good. Now they are a different blend, snagging, thin, uncomfortable and weak. Bought a 12 pack at Walmart, called Hanes... See more

Rated 1 out of 5 stars

I’ve purchased Hanes socks and underwear my whole adulthood and noticed the quality and comfort drastically decline. I can’t even get 6 months out of them anymore. What’s the deal? I’m jumping ship.

Rated 1 out of 5 stars

Your product is cheaply made, and it's expensive, For the fabric . I had bought on three different occasions, a size 7 large it rode down I had to keep pulling them up, I thought well maybe they're to... See more

Rated 1 out of 5 stars

I bought a 10 pack of Hanes briefs from target a few months ago and just recently threw them out in the trash. I have been a Hanes customer for many years, but the new product quality is just not the... See more


Company details

  1. Clothing Store
  2. Activewear Store
  3. Men's Clothing Store
  4. Shoe Store
  5. Underwear Store
  6. Women's Clothing Store

Information provided by various external sources

Shop Hanes.com Official Site for exclusive, bestselling and new styles. We've got men's women's and kids' clothing, t-shirts, underwear, bras, panties and socks. Look Who We've Got Our Hanes On Now!


Contact info

1.4

Bad

TrustScore 1.5 out of 5

189 reviews

5-star
4-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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1.4

All reviews

(189)

27 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Free Shipping not worth it

If you want your items in a reasonable period of time, pay for shipping, otherwise it may take weeks before you see it. E-mail said it was shipped on July 18. Tracking information shows it was picked up July 20. Their 7-10 free shipping doesn't start with the date of order. It starts when they get around to sending it. It took 14 days to get from North Carolina to Michigan.

August 1, 2016
Unprompted review
Rated 5 out of 5 stars

Free shipping offer

They had a free shipping offer for purchases above $50 -- and I bought ten BEEFY TEES! Been wearing those tees for years!

May 11, 2016
Unprompted review
Show reviews in all languages. (189 reviews)

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