Hanicks Ltd Reviews 

471
•
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

Contacted Hanicks regarding locating a replacement gas valve for a very old Ideal Elan Rs40 boiler. Spoke to a lovely lady who took details and stated she would call me back after checking availabilit... See more

Company replied

Rated 5 out of 5 stars

I would highly recommend Hanicks to anyone.The product arrived exactly as advertised and was so well wrapped it couldn't be damaged during shipping. The product I received ( Glow worm analogue tim... See more

Company replied

Rated 1 out of 5 stars

TERRIBLE CUSTOMER SERVICE Ordered a part through b&q website turns out this is the company supplying the part they used royal mail to deliver. Royal Mail has delivered to the wrong address and I... See more

Rated 5 out of 5 stars

Same dimensions as the Grundfos pump I removed. Sufficient cable with crimped ends. Two new washers. Instruction booklet in English and Polish. Some of the phrases need improvement to be corre... See more

Company replied

Company details

  1. Plumbing Supply Store
  2. Gas Company
  3. Gas Engineer
  4. Heating Contractor
  5. Heating Equipment Supplier
  6. Plumber

Written by the company

We are an Independent boiler & gas spares stockist based here in the UK. We have access to over 100,000 individual products, and all backed up with a fully equipped technical team to ensure you order the correct part first time. #AllPartsForAllBoilers


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

471 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 40% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(471)

29 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent replacement thermostat

Excellent replacement thermostat. Easy to connect to the boiler, instructions are clear and easy to follow. Very happy with this purchase. Company communication great

October 30, 2024
Unprompted review
Hanicks Ltd logo

Reply from Hanicks Ltd

Thank you.

Rated 4 out of 5 stars

Good news re a Hanicks complaint

Approximately two weeks ago I posted a note regarding Hanick's ignoring all communication and the return of a faulty Hanick's Pro thermostat unit.
I am pleased to report that I have just received a replacement unit from them by first class parcel post and am happy with the outcome. It took a long time but the matter is now resolved to my satisfaction.
Good luck all!

October 28, 2024
Unprompted review
Hanicks Ltd logo

Reply from Hanicks Ltd

Thanks

Rated 5 out of 5 stars

The central heating clock and timer…

The central heating clock and timer were as described in a sealed box the fitting of it was very easy by a qualified electrician it is working very efficiently quality product.

October 23, 2024
Unprompted review
Hanicks Ltd logo

Reply from Hanicks Ltd

Why can't every customer be like you. Perfect install.

Rated 1 out of 5 stars

Disgusting customer care

Disgusting customer care. Returned an item that did not work and they refused to refund or send a replacement. They withhold the money and have no respect for the customers they supply. I do not recommend this seller many more businesses can provide you with assistance that shows respect and common decency towards their customers. I am truly disappointed with the treatment received. DO NOT USE! I returned the box set item. The two part item discussed was provided by a different supplier and it worked. Yours did not. Hence return. You just refuse to refund. Disgusting business ethics

October 21, 2024
Unprompted review
Hanicks Ltd logo

Reply from Hanicks Ltd

You have managed to return an item back to us that is two individual parts sold separately, these have not come from us, we only provide the full kit as part number RT510LG5V+.

Rated 5 out of 5 stars

5 star service

Went in on Friday around 4.30pm transformer had burnt out on my Worcester greenstar 15ri haveing stupid quotes/ no one willing to touch in case it was pcb but service was great had a no transformer in stock replaced and boiler back to working order if I could give 10 stars I would friendly perfect service even managed to pull my leg while I was in and buy some fish from there other business Aqua 23 absolutely fantastic honestly can thank you enough

October 18, 2024
Unprompted review
Hanicks Ltd logo

Reply from Hanicks Ltd

Thank you. This is a review like no other lol

Rated 5 out of 5 stars

Easy set up with existing relay box

Like a lot of others on here, needed a replacement controller for my heating system as the screen on my old Honeywell wasn't working correctly after 8 years. Ordered and was delivered the next day. So far have just paired to my old relay box in the airing cupboard and was so easy with the step by step video which you get a QR code for.

October 16, 2024
Unprompted review
Hanicks Ltd logo

Reply from Hanicks Ltd

Easy Peasy

Rated 1 out of 5 stars

Re hanicks, refund complaint

Re, Problem with this company Hanicks. We can go round in circles Mr Chris Hanson. The faulty pump was returned within a week. All customers have 30 day grace to return items it's the law!!! The customer rights act2015. Which is a implied term of the contract of sale. The item was not fit for purpose and unsatisfactory quality. I'm am in my statutory rights to ask for my £85, to be refunded. Mr Hanicks is full of excuses for getting out of making the refund. See you in small claims court . Mr Chris Hanicks. Let the judgedecide what's fair.

October 14, 2024
Unprompted review
Hanicks Ltd logo

Reply from Hanicks Ltd

All items are covered by warranty providing the item is installed by a qualified engineer.
Items have to be returned within 14 days not 30!

Rated 5 out of 5 stars

Replacement Wireless Thermostat

We needed a replacement wireless thermostat for our old Honeywell unit. With some trepidation I purchased a TotalHome unit from Hanicks and set about installing this. The video by Hanicks was ace and made the whole process so easy that even a techno dummy like me could do it sucessfully. Yeehaaa!

October 1, 2024
Unprompted review
Hanicks Ltd logo

Reply from Hanicks Ltd

Our CM927 / CM921 replacement HAN16216 is the perfect replacement for your old faulty units, comes complete with new receiver also.

Rated 5 out of 5 stars

Simple order from Amazon

Simple order from Amazon, wireless thermostat in good condition, installed and working fine.

September 9, 2024
Unprompted review
Hanicks Ltd logo

Reply from Hanicks Ltd

Perfect.

Rated 5 out of 5 stars

Great company

Very happy with the part and how quickly it was delivered will use this company for my boiler repairs

September 13, 2024
Unprompted review
Hanicks Ltd logo

Reply from Hanicks Ltd

Thanks. Our Tech Team is at your disposal on 01302 279234.

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