Hannah London Reviews 

53
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 40 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional and highly knowledgeable staff who consistently make them feel comfortable, valued, and genuinely welcome from the moment they arrive. People greatly appreciate the thorough explanations provided during treatments, ensuring a completely relaxing, reassuring, and positive visit every single time. However, some customers also noted occasional issues, such as a complete lack of visible results after multiple sessions or feeling uncomfortable during unpleasant interactions with reception staff. A few individuals additionally mentioned feeling quite nervous beforehand regarding potential discomfort or pain during their scheduled procedures.

What people talk about most

Staff

Consumers find staff to be positive, highlighting their professional, welcoming, and knowledgeable approach... See more

Service

Reviewers highlight positive aspects of service, noting professional and welcoming staff who ensure clients... See more

Customer service

Customers report highly positive experiences with customer service, praising welcoming teams and attentive... See more

User experience

Users describe positive interactions with user_experience, highlighting a lovely and relaxing environment.... See more

Quality

People report positive experiences with quality, highlighting that treatments leave skin refreshed, glowing,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing experience on my first visit. Nisa was able to answer all my questions prior to my booking, and arranged my appointment quickly at a time and date that worked for me. On arrival, Nisa welcomed... See more

Rated 5 out of 5 stars

This was my first time having my full body laser hair removal done by Yulia. She was so professional and thorough - she made sure she did every inch of my body! She made me feel at ease and ensured th... See more

Rated 5 out of 5 stars

What can I say. This place is just so amazing. So clean and well presented first of all. Has a high quality appeal for sure! More importantly Nisha at Front of house is exceptional and very h... See more

Rated 5 out of 5 stars

For someone who never goes to the salon for hair cuts out of fear, I’ve just had the best hair cut of my life! Lynda was AMAZING as always. She was very patient, kind, understanding and spoke through... See more


Company details

  1. Wellness Center
  2. Massage Therapist
  3. Nail Salon
  4. Skin Care Clinic
  5. Hairdresser

Information provided by various external sources

For a perfectly beautiful salon experience for hair, skin and/or nail treatment & care; clients choose Hannah London. Based in Beaufort Park, Colindale.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

53 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.7

All reviews

(53)

40 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Best Clinic ever!

I can’t say enough good things about Angela—she is truly the best, both professionally and personally. From the very first time I met her 7 months ago, she made me feel completely at ease. Her warmth, honesty, and care made me feel like I was in the right hands—and she was absolutely right about the amazing results I would see.

Angela is not just a skilled Aesthetic Therapist, she’s like home to me. She combines her expertise with genuine compassion, and that’s a rare combination. Thanks to her, I feel more confident and comfortable in my own skin.

The entire clinic team deserves praise as well. Everyone is incredibly professional, friendly, and supportive. You can feel that they truly care about their clients. It’s a place where you feel safe, welcomed, and well taken care of.

Thank you, Angela, and the whole team—I’m so grateful to have found you!

July 29, 2025
Unprompted review
Rated 2 out of 5 stars

Booked my appointment for a WOW facial…

Booked my appointment for a WOW facial for me and my sister. We got there looking forward to our treat and excited for a day of pampering. My sister on arrival
Was told that due to retinol use in her daily skincare she couldn’t have her facial. (something that could have been cleared up beforehand). I was sat down and for at least half an hour given a sales talk on which products I should be bying for my skin( without the practicioner even examining my skin) and was given negative remarks about my skin looking dull. The treatment then proceeded and felt very rushed and no prep/ not a relaxing environment. Then afterwards I was told not to go in the sun? It was a sunny day outside and I was not prepared. ( I should have been told about this so I prepared before). I had to ask when I can start my retinol again- no information was provided about after care. Overall a very poor service. Not an enjoyable experience.

April 30, 2025
Unprompted review
Rated 5 out of 5 stars

This is the best clinic I’ve ever been…

This is the best clinic I’ve ever been to, my friends and I fly in from Dubai specially to go to this clinic! It’s perfection! The machines are amazing and high tech. The medical assistants are so sweet and kind. I love everything Hannah London is doing to make people more fabulous!

January 3, 2025
Unprompted review
Rated 1 out of 5 stars

No record for customer.

So sorry for negative review. Booked appointment, Showed up and they don’t have any record. Just imagine their customer service at start. Lucky me found their customer service at start. And avoid the treatment which I assume have to be like their customer service.

November 11, 2023
Unprompted review
Rated 1 out of 5 stars

AVOID SALON

Went for a back, neck and shoulder massage, the therapist Lynda. The treatment was 30 minutes, Lynda was very unprofessional yawning several times throughout the massage, speaking the to alexia and other people knocking on the door whilst the treatment was taking place. Later that was my whole back was covered in bruises, I called the Colindale branch and advised the following day that I’m in rather a lot of pain and struggling to breathe. I’ve had many massages before and never had an issue like this. I asked Lynda to ease the pressure but she continued to apply pressure, which made it uncomfortable. I spoke to Najat assistant manager at Hannah salon the following day and advice about the bruising, she asked for pictures which I sent in via email. Had to chase the email again several days later, as I didn’t have a reply from the one I sent. To be told that I had a “reaction” and the pictures I said were too zoomed. Najat asked me to send pictures of the bruising which I did. Hannah only offered me a complementary massage, which I won’t be taking with how the massage went and the interruptions, also with how Najat has dealt with this. 0 stars avoid at all cost if you want to be robbed for your money and come out worse than when you went in.

April 10, 2023
Unprompted review
Rated 5 out of 5 stars

My therapist Roxanna was very good

My therapist Roxanna was incredibly knowledgeable and caring, with a no nonsense attitude. she is clearly expert in her profession and as a newbie I was very reassured and delighted with the results. Going again soon, better than expensive skin care products anyday!

September 16, 2022
Unprompted review
Rated 5 out of 5 stars

Neda’s Brilliant Service (Harley st)

Neda, carried out a hydro facial on my partner for the first time. She is great company and is absolutely brilliant at what she does. She advised us of the benefits and provided many tips with a step by step briefing of the stages of the treatment. Despite my partner having sensive skin and a beard, she successfully cleared his white heads and focused on his areas of concern. My partner has officially understood the necessities of a good skin care routine and finally sees the difference in what a great hydrafacial can do. Thank you Neda for a great service, me and my partner hope to see you again in a few months for our next facial!

September 8, 2022
Unprompted review
Rated 5 out of 5 stars

Amazing

I have been using Hannah London since they opened 5 years ago. As I am still a regular customer it is obvious they are a classy 5 star establishment offering a range of treatments. Although I haven’t had asthmatics I have recommended them to many locals who are completely satisfied. 5 stars for my treatments, Laser, wedding hair and makeup, hair and a variety of facials and massage. I cannot think of one negative to say. A gorgeous sanctuary in Hendon. Service, staff and treatments all 5 star. I would not change Hannah.Oh and love the new decor!! Client care is the priority here. Thank you everyone at Hannah London ❤️

July 24, 2022
Unprompted review
Rated 1 out of 5 stars

Not happy

Not happy! I had lips fillers done by Dr Kaywan and i was very disappointed. It didnt even last for a week and when i went back to tell him, he deny that he did something wrong. I wouldn’t recommend it.

December 8, 2019
Unprompted review
Rated 5 out of 5 stars

Brilliant

Thank you for my gooooooorgeous hair, I love love my colour. Will definitely be back for more services

April 7, 2018
Unprompted review
Rated 5 out of 5 stars

Amazing

I had my hair done at Hannah london, I absolutely love it😍 thanks for the brilliant customer service

April 7, 2018
Unprompted review
Rated 5 out of 5 stars

Hannah london the gem of north london

Hannah london is a real gem , nothing like it in north London. Such a wonderful atmosphere.
I had a balayage and ha e started a laser hair removal course.
With fantastic results so far . Can’t wait to go back.

April 7, 2018
Unprompted review

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