Hanover Scotland Reviews 5

TrustScore 3.5 out of 5

3.4

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Company details

  1. Retirement Home
  2. Housing Association
  3. Retirement Community

Information provided by various external sources

We're one of Scotland's largest housing associations for older people.


Contact info

3.4

Average

TrustScore 3.5 out of 5

5 reviews

5-star
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1-star

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Rated 5 out of 5 stars

Over the past year

Over the past year, no progress has been made on several problems. The shift from Arklet was handled very poorly, and the performance of subcontractors was subpar.

January 27, 2026
Unprompted review
Rated 5 out of 5 stars

I moved my parents into Maple Tree…

I moved my parents into Maple Tree Court in Cambuslang, but unfortunately, three months later they passed away. The complex was consistently disorganized, and the staff responsible for maintenance were not fulfilling their duties. For a month, my parents were unable to leave their flat because the door malfunctioned, and even when it was fixed, it wouldn't lock. As a result, other residents would enter and take their belongings. Given my experience, I would advise families to consider other options.

December 23, 2025
Unprompted review
Rated 1 out of 5 stars

The maintenance in this place is very…

The maintenance in this place is very poor and I would not recommend any one to live in this place like the last review I had my mother and father in maple tree court cambuslang Glasgow my mother and father died 2 months after i put them in it was the worst mistake I ever made so if I was any other family I would never put any of my family members in it so never put any members of you family in this place, it is poorly looked after they do not look after the place doors are falling of the hinges the locks on the doors do not work so other people can come in and out your flat, staff members do not do there job, things are broken in the flats and they will not come out and fix it, lift is always broke they never work so people are stuck in there flats, would not recommend this place at all and God help the people that are still in this place

December 2, 2024
Unprompted review
Rated 1 out of 5 stars

Maple Tree Court

Maple Tree Court, Cambuslang i put my mother and father in to this complex and 3 months after this they passed away as the complex was untidy the staff that are ment to look after the place don't do the job they are ment to, they couldn't get out the flat for month as there door wasn't working and when it was supposed to work it didn't lock so other tenants kept coming in and stealing stuff out there flat so if I was a family concerning this I wouldn't recommend this

August 4, 2025
Unprompted review

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