Two trips today with courteous, friendly and helpful drivers. To and from both sides of Chelmsford (Great Baddow/Springfield) in peak periods. Avoided busy routes to reach destinations in go... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
A Happycabs driver (Ali) was available straight away even though it was a busy Friday morning & other taxis had nearly an hour's wait. The driver's car was very clean & had a nice refreshing scent (n... See more
Company replied
We had a message to advise the taxi was on its way, turning up 5 minutes before the prescribed time. The drive was very polite helping load all the luggage and seeing us into his car. He was polite... See more
Company replied
Unbelievable..in times of need …. We were stranded due to incident outside of Colchester so our train was sent back to kelvedon… happicabs picked us up hassle free and had us to a family funeral p... See more
Company replied
Company details
Written by the company
Need a friendly, reliable ride? Happicabs is here to make your journey a breeze! We proudly provide taxis, minibuses, and minicabs across Chelmsford, Braintree, Witham, Maldon, South Woodham Ferrers, and surrounding areas. With over 60 years of experience, we’re dedicated to offering safe, smooth, and efficient rides that’ll have you smiling all the way to your destination! Whether you're off to the airport, heading to a hotel, enjoying a day out in London, attending a business meeting, going to the hospital, dropping the kids off at school, or catching a train or ferry, we’ve got the perfect ride for every occasion. Our team of DBS-checked, professional drivers will ensure you travel safely, comfortably, and on time. We make paying easy with options like cash, Apple Pay, and Google Pay. Plus, our handy taxi booking app (available for iOS and Android) lets you book and track your ride in real-time—making your travel experience smoother than ever. Just search for "Happicabs" in your app store and download it today! Whether it’s a quick trip, a special outing, or a group journey, Happicabs is here to provide you with top-quality service across Chelmsford, Braintree, and beyond. Whatever your transportation needs, you can always count on us for a friendly, reliable ride every time!
Get a Taxi within minutes!
Download the FREE App!
Book black taxis, cars, & minibus services with Happicabs – your go-to for reliable travel in Essex!
Easily book on-demand rides or schedule up to 3 months in advance via our mobile app. Choose from over 250 vehicles, including taxis, minicabs, people carriers, executive cars, accessible vehicles, and minibuses.
Enjoy fast, on-demand taxi services in Chelmsford, Witham, Maldon, Braintree, and South Woodham Ferrers, with rides arriving in under 10 minutes.
We also offer airport transfers with flight tracking and eco-friendly journeys in electric & hybrid vehicles.
Available 24/7 with friendly customer support! Book your ride today and unlock Essex with Happicabs.
Contact info
Unit 8 Reeds Farm Estate, CM1 3ST, Chelmsford, United Kingdom
- 01245443443
- info@happicabs.com
- www.happicabs.com
4.3
Excellent
2K reviews
Replied to 88% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy and reliable
Taxi came in time, very friendly driver and very easy booking service via their app
September 22, 2025
Unprompted review
Reply from Happicabs - Essex Taxi Service
Good evening Miles, Thank you for your very kind review, I sincerley hope we continue to meet your expectations in the future.
Consistently unreliable at turning up…
Quite unreliable at turning up at pre booked pickup time, advice to book 15-30mins earlier than you need to accommodate for this. Rarely an apology given when late and has happened on more than 1 occasion now
September 19, 2025
Unprompted review
Reply from Happicabs - Essex Taxi Service
HI Alex, I am so sorry you've had issues using our service. I have sent you a request for further infornation so I can investigate this fully for you. Kind Regards
The driver was on time and professional
The driver was on time. Taxi was clean, respected my space and was warm when interacted with me.
September 18, 2025
Unprompted review
Reply from Happicabs - Essex Taxi Service
Hi Adewunmi, Thank you so much for your kind words, I am thrilled the driver looked after you. I hope we continue to meet expectations in the future.
Punctual arrival
Punctual arrival, pleasant journey and friendly driver 👍
September 18, 2025
Unprompted review
Reply from Happicabs - Essex Taxi Service
Hi Mrs Kerr, thank you for your kind words. It is much appreciated by both myself and my entire team. I hope we continue to meet your expectations in the future.
This is the 5th time I've used Happicabs and each time the driver has been very polite&friendly and happy to chat, which I like. I would recommend Happicabs to anyone I know.
This is the 5th time I've used
September 17, 2025
Unprompted review
Reply from Happicabs - Essex Taxi Service
Hi Mrs Ball, Thank you so much for your very kind words. It is much appreciated by myself and my entire team. I hope we continue to meet your expectations in the future.
Reply from Happicabs - Essex Taxi Service
HI Jennie, Thank you so much for your very kind review. I sincerley hope we meet your expectations on the next occassion you use our services.
Really lovely driver - scary driving !
Really lovely driver - but I felt VERY unsafe when he overtook a bus without checking properly - and a car was coming from the opposite direction. Instead of stopping because the obstruction was on his side of the road - he just kept driving and the other driver was forced to stop to let him past. Needless to say, the other driver was very angry and I was very nervous. Safety has to be of utmost importance when carrying passengers and that was NOT the case today! I honestly only use Happycabs if forced. No confidence in them for many reasons.
September 15, 2025
Unprompted review
Reply from Happicabs - Essex Taxi Service
Good Evening Janice, I am so sorry to hear you had such a bad experience. We take matters like this very seriously. I have sent you a request for further information and would be grateful if you could respond so I can fully investigate this for you.
Reply from Happicabs - Essex Taxi Service
Hi Elenor, Thank you so much for your kind feedback. It is much appreciated by myself and our entire staff. I hope we continue to meet your expectations in the future.
Reply from Happicabs - Essex Taxi Service
Hi Aghogho, Thank you ever so much for your kind review. It is very much appreciated by myself and our entire team. I sincerley hope we meet your expectations in the future.
Customer service resolved our issue
Customer service resolved our issue - good drive and customer service
September 13, 2025
Unprompted review
Reply from Happicabs - Essex Taxi Service
Hi Georgina, please check and respond when you can. Kind Regards
Very expensive for a 10 min cab…
Very expensive for a 10 min cab journey- £40! After 11 they wanted £53! Madness
September 12, 2025
Unprompted review
Reply from Happicabs - Essex Taxi Service
Hi Tom, I have sent you a request for further information, If you can reply I will look into this for you.
Same Journey as always but in reverse
I have used this company on many occasions from the Maldon office and found them to be a very reasonable price. I ordered a taxi today from the south Woodham office for a similar journey as this office was closer to my work and got charged double the price. I find this unacceptable.
September 10, 2025
Unprompted review
Reply from Happicabs - Essex Taxi Service
Hi Lyanne, I have sent you a request for additional information. If you could please reply I will glady investigate this for you. Kind Regards
Highly recommend Happicabs…
Used Happicabs to collect us from the Radio 2 Party in the Park at Hylands Park they were really good -
texted with booking confirmation number and were easy to contact on landline to request an earlier pick up - great transfer back to our hotel with lovely driver.
September 6, 2025
Unprompted review
Reply from Happicabs - Essex Taxi Service
Hi Elaine, Thank you so much for your very kind review it is much appreciated. I hope we continue to meet your expectations should you use us again.
Cheap price and arrived on time
September 7, 2025
Unprompted review
Reply from Happicabs - Essex Taxi Service
Hi Eshan, Thank you ever so much for your very kind review. I hope we continue to meet your expectations in the future.
Driver was very friendly and made me…
Driver was very friendly and made me feel safe got me there quickly and it was over all a good experience
September 7, 2025
Unprompted review
Reply from Happicabs - Essex Taxi Service
HI Rory, Thank you so much for your very kind review. I am thrilled we met your expectations and hope we continue to do so in the future.
Our driver was super friendly
Our driver was super friendly, asked us what music we wanted on, how loud we wanted it, very nice to talk to. Would definitely use again
September 6, 2025
Unprompted review
Reply from Happicabs - Essex Taxi Service
HI Richard, Thank you ever so much for your very kind review. I am delighted that we met your expectations on this occasion and I sincerly hope we do so in the future.
Late on this occasion
I am
Normally satisfied with Happicabs but in this occasion the driver turned up 30 mins late for a booking I made the previous evening. We ended up missing our train connection and then getting delayed all as a knock on impact of the delay.
September 6, 2025
Unprompted review
Reply from Happicabs - Essex Taxi Service
Good Morning, I am sorry we didn't meet your expectaions on this occsssion. I have sent you a request for further information. I would appreciate it if you could reply so I can investigate this for you. Kind Regards.
The disco and driver
September 6, 2025
Unprompted review
Reply from Happicabs - Essex Taxi Service
Hi Malc, Thanks ever so much for your very kind review. I am glad the driver met your expectations and I sincerley hope we continue to do so in the future.
Great service
Great service. Fabulous driver. Even on the busiest day ever with a festival going o. They were on time, easy to book with a friendly driver. Thank you.
September 6, 2025
Unprompted review
Reply from Happicabs - Essex Taxi Service
Thank you very much for yuor very kind review. I and our entire team appreciate your very kind review. I sincerley hope we continue to meet your expectations in the future.
Recommend this cab company
Quick, efficient service. Courteous driver
September 6, 2025
Unprompted review
Reply from Happicabs - Essex Taxi Service
Thank you so much for your kind review. I am thrilled we met your expectations.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.