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Happicabs - Essex Taxi Service Reviews 1,929

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 361 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their courtesy, friendliness, and helpfulness, often highlighting their punctuality and professionalism. The service is frequently described as reliable and efficient, with many appreciating the smooth delivery and excellent communication regarding their bookings. However, some customers experienced issues with the booking process, noting instances where online bookings did not go through despite receiving confirmation, or where pre-booked taxis were significantly delayed. A few people also mentioned concerns about pricing, finding it inconsistent or higher than expected for similar journeys.

What people talk about most

Staff

Customers consistently note positive experiences with staff, particularly praising drivers for their... See more

Service

Consumers generally find the service to be positive, highlighting ease of booking, reliability, and punctual... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers praise the promptness of drivers,... See more

Booking process

Users describe ambiguous interactions with the booking process. While some customers found it easy to book... See more

Price

Reviewers mention ambiguous feedback about price. While many customers praise the very good and reasonable... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Two trips today with courteous, friendly and helpful drivers. To and from both sides of Chelmsford (Great Baddow/Springfield) in peak periods. Avoided busy routes to reach destinations in go... See more

Company replied

Rated 5 out of 5 stars

A Happycabs driver (Ali) was available straight away even though it was a busy Friday morning & other taxis had nearly an hour's wait. The driver's car was very clean & had a nice refreshing scent (n... See more

Company replied

Rated 5 out of 5 stars

We had a message to advise the taxi was on its way, turning up 5 minutes before the prescribed time. The drive was very polite helping load all the luggage and seeing us into his car. He was polite... See more

Company replied

Rated 5 out of 5 stars

Unbelievable..in times of need …. We were stranded due to incident outside of Colchester so our train was sent back to kelvedon… happicabs picked us up hassle free and had us to a family funeral p... See more

Company replied


Company details

  1. Taxi Service
  2. Minibus Taxi Service
  3. Taxi Stand
  4. Transportation Service

Written by the company

Need a friendly, reliable ride? Happicabs is here to make your journey a breeze! We proudly provide taxis, minibuses, and minicabs across Chelmsford, Braintree, Witham, Maldon, South Woodham Ferrers, and surrounding areas. With over 60 years of experience, we’re dedicated to offering safe, smooth, and efficient rides that’ll have you smiling all the way to your destination! Whether you're off to the airport, heading to a hotel, enjoying a day out in London, attending a business meeting, going to the hospital, dropping the kids off at school, or catching a train or ferry, we’ve got the perfect ride for every occasion. Our team of DBS-checked, professional drivers will ensure you travel safely, comfortably, and on time. We make paying easy with options like cash, Apple Pay, and Google Pay. Plus, our handy taxi booking app (available for iOS and Android) lets you book and track your ride in real-time—making your travel experience smoother than ever. Just search for "Happicabs" in your app store and download it today! Whether it’s a quick trip, a special outing, or a group journey, Happicabs is here to provide you with top-quality service across Chelmsford, Braintree, and beyond. Whatever your transportation needs, you can always count on us for a friendly, reliable ride every time!

Get a Taxi within minutes!

Download the FREE App!

Download the FREE App!
Book black taxis, cars, & minibus services with Happicabs – your go-to for reliable travel in Essex! Easily book on-demand rides or schedule up to 3 months in advance via our mobile app. Choose from over 250 vehicles, including taxis, minicabs, people carriers, executive cars, accessible vehicles, and minibuses. Enjoy fast, on-demand taxi services in Chelmsford, Witham, Maldon, Braintree, and South Woodham Ferrers, with rides arriving in under 10 minutes. We also offer airport transfers with flight tracking and eco-friendly journeys in electric & hybrid vehicles. Available 24/7 with friendly customer support! Book your ride today and unlock Essex with Happicabs.

Contact info


4.3

Excellent

TrustScore 4.5 out of 5

2K reviews

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Replied to 88% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Jack was very police and was fast to…

Jack was very police and was fast to show up 10/10 would 100% recomend

October 29, 2025
Unprompted review
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Reply from Happicabs - Essex Taxi Service

Hi Josh, thank you so much for you incredibly kind words. I will pass this on to Jack who will be equally as thrilled.

Rated 5 out of 5 stars

High service

The taxi driver went out of her way to assist me with enormous medical problems. I have ended up in Hospital.

October 23, 2025
Unprompted review
Happicabs - Essex Taxi Service logo

Reply from Happicabs - Essex Taxi Service

Hi Susan, thank you so much for your very kind words. I am so glad the driver managed to assist you in your time in need. I sincerely wish you a speedy recovery.

Rated 1 out of 5 stars

Paying twice for one ride.

I pay on the app and yet I'm still expected to pay the driver extra if his meter says the ride cost more than what the app has given me. I shouldn't have to pay twice for one ride?

October 26, 2025
Unprompted review
Happicabs - Essex Taxi Service logo

Reply from Happicabs - Essex Taxi Service

Hi Amy, I am truly sorry this has happened. I have send you a request for further information if you could kindly respond and I will get this sorted out for you as soon as possible. Kind regards

Rated 5 out of 5 stars

Our driver was very professional and…

Our driver was very professional and drove super safe.very impressed
Thank you

October 26, 2025
Unprompted review
Happicabs - Essex Taxi Service logo

Reply from Happicabs - Essex Taxi Service

Good morning Mrs Alston, thank you so much for your kind words. I am thrilled we met your expectations on this occasion and sincerely hope we continue to do so in the future.

Rated 5 out of 5 stars

The taxi driver went above and beyond…

The taxi driver went above and beyond the call of duty and he was extremely kind and helpful.

October 25, 2025
Unprompted review
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Reply from Happicabs - Essex Taxi Service

Hi Ann, thank you so much for your very kind words. I an thrilled that our driver was able to assist you and sincerely hope we continue to meet your expectations in the future.

Rated 5 out of 5 stars

Great Service

Driver was very friendly, car was clean, cab was early.

October 24, 2025
Unprompted review
Happicabs - Essex Taxi Service logo

Reply from Happicabs - Essex Taxi Service

Hi Arran, thank you so much for your kind words. I am thrilled we were able to meet your expectations and hope we continue to do so in the future.

Rated 1 out of 5 stars

Over 10 minutes late

Over 10 minutes late, called to check and was told to wait. No discount possible. Made late for carrying out procedures at the hospital.

October 24, 2025
Unprompted review
Happicabs - Essex Taxi Service logo

Reply from Happicabs - Essex Taxi Service

Good morning Ellie, I am sorry to hear you had an issue. I have sent you a request for some more details. As soon as I receive this from yourself I will look into this for you. Apologises again. Kind regards

Rated 5 out of 5 stars

My Driver was really chatty and…

My Driver was really chatty and friendly. Great service!!!

October 24, 2025
Unprompted review
Happicabs - Essex Taxi Service logo

Reply from Happicabs - Essex Taxi Service

Good morning Neil, thank you for your kind words. I am thrilled we met your expectations and sincerely hope we continue to do so in the future.

Rated 1 out of 5 stars

You book it through the app and 3…

You book it through the app and 3 minutes to arrival time car still hasn’t left the depot. Not the first time this has happened, always late- refuse to use from now on. No point being able to book for a set time if it’s always late.

October 23, 2025
Unprompted review
Happicabs - Essex Taxi Service logo

Reply from Happicabs - Essex Taxi Service

Good morning, I am so sorry you have experienced issues when booking through our app. I have sent you a request for further information if you could kindly reply and I will look into it ASAP

Rated 5 out of 5 stars

I was picked up by jack he’s a nice guy…

I was picked up by jack he’s a nice guy very cheerful

October 20, 2025
Unprompted review
Happicabs - Essex Taxi Service logo

Reply from Happicabs - Essex Taxi Service

Good evening, thank you so much for your kind words. I will pass your comments on to Jack who will be as equally as pleased. I hope we continue to meet your expectations in the future.

Rated 5 out of 5 stars

Jack is an amazing driver

Jack is an amazing driver. Thanks for the lovely ride. Cheers!

October 19, 2025
Unprompted review
Happicabs - Essex Taxi Service logo

Reply from Happicabs - Essex Taxi Service

Good evening Ravi, thank you so much for your kind words, I will pass your words on to Jack who I am sure will be as equally as thrilled. I hope we continue to meet your expectations in the future.

Rated 5 out of 5 stars

Always a lovely experience

Always a lovely experience, Jack was great

October 19, 2025
Unprompted review
Happicabs - Essex Taxi Service logo

Reply from Happicabs - Essex Taxi Service

Hi Alice, thank you so much for your kind words. I will pass this on to Jack who I am sure will be equally as thrilled with your kind words. I hope we continue to meet your expectations in the future.

Rated 5 out of 5 stars

Great driver

The driver was early, found the house which is very rare and was a great trip to Gatwick. Will be now booking my return with them.

October 19, 2025
Unprompted review
Happicabs - Essex Taxi Service logo

Reply from Happicabs - Essex Taxi Service

Hi Mark, thank you so much for your kind words. I am thrilled we met your expectations and I sincerely hope we continue to do so on your return.

Rated 5 out of 5 stars

Big up Stefan

Stefan was so friendly and very quick and efficient. His car was very clean and smelt very nice. 100% recommend Stefan to anyone. Female friendly and safe. Please let Stefan know how amazing he is

October 18, 2025
Unprompted review
Happicabs - Essex Taxi Service logo

Reply from Happicabs - Essex Taxi Service

Good Evening Tessa, Thank you so much for your kind words. I will pass this on to Stefan who I am sure will be equally as thrilled with your kind regards. We appreciate your custom and sincerely hope we continue to meet your expectations in the future.

Rated 5 out of 5 stars

Great all the time

Great all the time, I’ve always booked in advance and they turn up on time or earlier, I will continue to choose this cab service!! 😁

October 18, 2025
Unprompted review
Happicabs - Essex Taxi Service logo

Reply from Happicabs - Essex Taxi Service

Hi Shanice, thank you so much for your kind words it is much appreciated by our entire team. I sincerely hope we meet your expectations in the future.

Rated 5 out of 5 stars

Lovely friendly driver

Lovely friendly driver. I was on crutches and he was so patient and helpful as I struggled to get in and out of the car.

October 14, 2025
Unprompted review
Happicabs - Essex Taxi Service logo

Reply from Happicabs - Essex Taxi Service

Hi Angela, Thank you so much for your kind review. I am glad our driver met your expectations and sincerely hope we continue to do so.

Rated 5 out of 5 stars

Arrived on time

Arrived on time. Careful driver. Good company you and conversation

October 13, 2025
Unprompted review
Happicabs - Essex Taxi Service logo

Reply from Happicabs - Essex Taxi Service

Good Evening John, thank you so much for your very kind review. I sincerely hope we continue to meet your expectations in the future.

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