I use HappyScribe extensively for our editorial work. In 2025 alone, I’ve already used almost 400 hours to produce transcripts for journalists and the newsroom, as well as SRT subtitles. I highly reco... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've been using HappyScribe for almost a year now and have had a really good experience with it. For me, it's been more user-friendly and accurate than other transcription tools I've tried. I mai... See more
Company replied
I had to get a conversation translated in a flash and happy scribe did it with amazing speed and accuracy. I’m already back!! I’ll always use this service in my work and personal life because we live... See more
Company replied
I needed Spanish language subtitles done quickly and (most importantly) done accurately. Happy Scribed delivered! As a feature film distributor having accurate subtitles is very important and I am v... See more
Company details
Written by the company
Happy Scribe is one of the best AI notetaker and transcription platform for global teams and creators. We help people turn conversations, meetings, and audio into accurate transcripts, smart meeting notes, and professional subtitles in more than 100 languages. Our AI meeting notetaker captures every detail automatically, making collaboration and follow-up effortless. With fast transcription and multilingual subtitling, Happy Scribe empowers businesses, content creators, and organizations to work across borders. Trusted by thousands of users in Europe, North America, Latin America, and Asia, Happy Scribe helps break language barriers, boost productivity, and scale communication worldwide.
Contact info
Carrer Santa Teresa, 6, 08012, Barcelona, Spain
- hi@happyscribe.com
- www.happyscribe.co
4.7
Excellent
1K reviews
Replied to 100% of negative reviews
Typically replies within 1 month
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I went for the free trial
I went for the free trial. My meetings have a lot of background noise and I wanted to see what it could do. The background noise did matter and it made some mistakes. Additionally the upload time is very long, I think it was longer than 1 min of audio recording to 1 min of uploading.
I have five meetings to transcribe so I needed to see a full one for accuracy.
The real pet peeve is that it let me see the first part, of my free trial and then wanted to charge me $17 to see the rest.
If it isn't a free trial then don't tell me it is and waste an hour uploading.
This bait and switch of a free trial needs to stop.
February 3, 2025
Unprompted review
Reply from HappyScribe
Hi there,
Thank you for taking the time to share this feedback with us!
Our free trial is designed to give users a first taste of what our platform is capable of, allowing you to experience the quality of our transcription and subtitling services for up to 10 minutes of your first uploaded file (exporting it is not included in the trial).
This trial does not require a credit card, and its purpose is to provide an initial impression of our platform's capabilities.
For the full experience, including working on and exporting complete files, our paid plans are available and detailed on our pricing page.
Please note that subscriptions can be cancelled at any time ✨
Thank you!
READ BEFORE SUBSCRIBING
I have used the paid plan for a month and I would not recommend to anyone this platform. I understand that AI subtitles are far from accurate and I accept that. But their user experience to edit the subtitles are very poor. Changes are not saved or reflected in the final files, so I kept having to revisit all my changes to see if they are all updated which were a lot of extra work and the tool did not help me save time. Also, the webpage kept refreshing every minute or two. Everytime it refreshed, it would take me back to the beginning of the video. Now imagine that you are editing the subtitles for a video that is 40 minutes long, with inaccurate transcript, the webpage keeps refreshing every minute or two, everytime it refreshes, you are at the beginning of the video and you have to find where you left it, and on top of that the changes you made resulted not updated in the working file. It was an absolute nightmare and I am so glad I did not get the yearly plan even though it was cheaper. I tried to chat to the team from my first day in the subscription, they took forever to get back. They asked me to do recordings for them (which I felt that they just didn't do their product testing before launching their product). I sent them twice the recordings, and in my end of the chatbox it said the recordings were sent, but it happened that they didn't receive anything at their end. Then they asked to email the recordings instead and the whole shebeng... I mean why would I bother after all if the product and even your chatbox are faulty? By the way, you do not have access to the chatbox when you are in a working file. I believe most users spend most of their time in the working files, not in the homepage LOL All in all, the idea of the product is good but with this particular provider, I felt like I paid money to help them test their product and on top I did not get a solution at the end. Their product is not ready, the support team is green and they have not thought through its UX. So it is quite disappointing.
December 18, 2024
Unprompted review
Reply from HappyScribe
Hi there,
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience, and we deeply regret that our platform did not meet your expectations. We take all feedback seriously, as it helps us to improve and serve our users better.
First, we sincerely apologize for the technical difficulties you encountered. While we weren’t able to reproduce the issues on our end during our troubleshooting sessions, we understand how frustrating it must have been to deal with changes not saving properly and the webpage refreshing frequently—especially while working on a lengthy video.
We also acknowledge that our request for screen recordings may have added to your frustration. We rely on these recordings to identify and resolve issues that aren’t reproducible in our testing environment. Unfortunately, it appears there was a miscommunication or technical issue with receiving your recordings, which further delayed our ability to assist you. We’re truly sorry for any inconvenience this caused and for making you feel unheard in the process.
Your feedback about the chatbox functionality and its lack of availability within working files is also noted. We understand that easy access to support while working on files is critical, and we’ll explore ways to improve this aspect of our user experience.
Please rest assured that we are continuously working to refine our platform, including enhancing its stability and user experience. Your feedback has been shared with our product and engineering teams to prioritize improvements in the areas you highlighted.
Thank you again for your honest feedback, and we hope to earn back your trust in the future.
Best regards,
very poor quality human translation
very poor quality human translation, lots of mistake, lack of coherence. They don't take responsibility for anything. It's a waste of money and time.
October 21, 2024
Unprompted review
Reply from HappyScribe
Dear Mariusz,
Thank you for taking the time to share your feedback. I sincerely apologize for any inconvenience or frustration you experienced. I understand how important it is to receive high-quality translations, and I want to assure you that your concerns are being taken seriously.
I did reply when you reached out regarding this matter to better understand the issues and find a resolution, but I haven’t received a response yet. Please feel free to get back to me at your earliest convenience so we can address your concerns and work towards a satisfactory solution.
Your satisfaction is very important to us, and I’d like the opportunity to make things right.
Thank you for your patience, and I look forward to hearing from you.
Best regards,
Happyscribe is totally useless
Happyscribe is totally useless. They scam you on the payment side and the service sucks. Find something else.
November 7, 2024
Unprompted review
Reply from HappyScribe
Hey Carl,
We’re sorry to hear about your experience and truly appreciate your feedback. We’d like to clarify that every time you reached out to us, we responded promptly to assist you, but it seems our messages were seen and left without a reply. We’re here to help resolve any concerns you might have—please don’t hesitate to get back in touch so we can work towards a solution. Your satisfaction is important to us!
Kind regards,
The advertising is misleading
The advertising is misleading, they say you have credits and when you finally leave your data and upload your file they say you don't have any.
September 30, 2024
Unprompted review
Reply from HappyScribe
Hi there,
Thank you for sharing your feedback, and we’re sorry to hear about the confusion regarding credits. This sounds like it might be a support-related issue, and we’d love to assist you directly to resolve it as quickly as possible.
Please feel free to reach out to us via the Live Chat on our homepage or send us an email at hi@happyscribe.co. Our support team will be happy to look into your account and clarify any concerns.
We’re here to help, and we hope to get this sorted for you soon!
Best regards,
The Happy Scribe Team
Paywall AFTER I signed up and uploaded files
I don't mind paid services. Companies need to make money.
What I do mind is me signing up, getting the video file into the website, WAITING for the transcription, and when it finally loaded, THEN I was presented with a paywall. This is the WORST way to handle a paid service on a website. Make it clear this is a paid service before I waste my time. Glad I used a burner email.
September 5, 2024
Unprompted review
Reply from HappyScribe
Hi there, Eugene
Thank you for your feedback and for trying out Happy Scribe.
We understand your concerns regarding the limitations of our free trial. Our free trial is designed to give users a first taste of what our platform is capable of, allowing you to experience the quality of our transcription and subtitling services for up to 10 minutes of your first uploaded file. The export of this file is not allowed. This trial does not require a credit card, and its purpose is to provide an initial impression of our platform's capabilities.
For a full experience, including working on and exporting complete files, our paid plans are available and detailed on our "Plans and Pricing" page. Please note that monthly subscriptions can be cancelled at any time. We mention this along with the Free Trial's specifics in our help desk article: https://help.happyscribe.com/en/articles/6906232-plans-and-pricing
We apologise if there was any confusion and appreciate your feedback, which helps us improve our communication and services. If you have any further questions or need assistance, please feel free to reach out to us.
Thank you for your understanding.
Happyscribe does transcribe in Bulgarian
I have resolved the issue of transcribing interviews in English and Bulgarian, all in one video file. The response by the Happy Scribe staff has been beyond amazing. Their speedy advice to upload the file twice, once selecting English (for the two English interviews) and the other time selecting Bulgarian (for the remaining interviews), produced an excellent outcome. Thank you, Happy Scribe!
August 4, 2024
Unprompted review
Reply from HappyScribe
Hi there,
Thank you so much for sharing your positive experience with Happy Scribe! We are delighted to hear that our solution to transcribing interviews in both English and Bulgarian worked seamlessly for you.
Our team is dedicated to providing swift and effective support, and it's wonderful to know that our advice met your needs and produced excellent results. Your kind words motivate us to continue delivering outstanding service.
If you need any further assistance in the future, please don't hesitate to reach out.
Best regards,
The Happy Scribe Team
I payed for a automatic captions for my…
I payed for a automatic captions for my video and waited like forever till I can download it. But it was only loading icon telling me it is still in progress. 1,5 minutes video. I contacted customer service, but apparently there is no one to tell what is going on. Just waste of money and your time.
May 21, 2024
Unprompted review
Reply from HappyScribe
Dear Ihor,
Thank you for your feedback, and we sincerely apologize for any inconvenience you experienced.
We see that you reached out to us on May 21st at 8:35 PM. Due to a high volume of messages and emails following a bank holiday, it is true that our response time was unfortunately delayed beyond our usual 24 business hours timeframe. However, we did reply to your message on May 23rd at 7:36 AM.
It appears that our response may have gone unnoticed, as we did not receive a reply from you. We followed up again on May 24th to ensure we addressed your concerns, but we still haven’t heard back from you.
Additionally, we have responded to you today via our live chat to let you know that your issue had been resolved.
If you still need assistance or have any unresolved issues, please do not hesitate to reach out to us again. We are here to help and ensure that your experience with us is a positive one.
Thank you for your understanding.
Awful they are charging me extra for…
Awful they are charging me extra for fast delivery although I'm paying monthly. Waste of money.
May 21, 2024
Unprompted review
Reply from HappyScribe
Dear Lana,
Thank you for reaching out and sharing your concerns.
We appreciate your feedback regarding our delivery options. We want to clarify that our monthly subscription includes our standard delivery timeframe for transcripts or other services. If you require faster delivery, we offer an expedited service as an additional feature, which incurs an extra cost.
We value your input, as it helps us improve our services and communication with our users. You can always reach out to Support via our live chat, available to you on our home page: https://www.happyscribe.com/ and we can talk about it.
If you have any further questions or need assistance, please feel free to contact us. We're here to help!
Thank you for your understanding.
NOT FREE, DON'T USE IF JUST TRYING IT OUT
It's not free at all. You can upload a video and work hard manually creating your subtitles but you cant export anything at all, not the file, not the video. You get NOTHING unless you subscribe to their service which is $17 a month. Otherwise, it's just online for you to stare at.
April 1, 2024
Unprompted review
Reply from HappyScribe
Hi Quiet Byte,
Thank you for your feedback and for trying out Happy Scribe.
We understand your concerns regarding the limitations of our free trial. Our free trial is designed to give users a first taste of what our platform is capable of, allowing you to experience the quality of our transcription and subtitling services for up to 10 minutes of your first uploaded file. The export of this file is not allowed. This trial does not require a credit card, and its purpose is to provide an initial impression of our platform's capabilities.
For a full experience, including working on and exporting complete files, our paid plans are available and detailed on our "Plans and Pricing" page. Please note that monthly subscriptions can be cancelled at any time. We mention this along with the Free Trial's specifics in our help desk article: https://help.happyscribe.com/en/articles/6906232-plans-and-pricing
We apologise if there was any confusion and appreciate your feedback, which helps us improve our communication and services. If you have any further questions or need assistance, please feel free to reach out to us.
Thank you for your understanding.
What a joke
I was going to translate a German video with english captions but it told me i reached my monthly limit however I didn't use this website in March (This month). So I deleted my videos that I don't need, yet it won't work. I will now be looking for another reliable video translator. Don't use!
March 27, 2024
Unprompted review
Reply from HappyScribe
Dear Kaison,
Thank you for your feedback, and we apologise for any inconvenience experienced. We have gone ahead and checked your account on our platform, and it looks like you have never had any subscriptions with us; you were only on the free trial plan.
We would like to look more in depth into this and further assist you. To do so, you can reach out via our live chat, available to you on our home page: https://www.happyscribe.com/ and we can talk about it.
Thank you, and kind regards.
Seemed pretty good for text extraction.
Seemed pretty good for text extraction.
There are some unfair reviews talking about not getting jobs and having to pay for downloading files but for text extraction seems ok. Also I only used English Language where I should imagine LLM and recognition is more advanced in academia.
March 9, 2024
Unprompted review
Reply from HappyScribe
Thank you for your feedback!
We're glad to hear that our platform has been helpful for you, especially with English-language content. We appreciate your understanding and are continuously working to improve our services.
If you have any further questions or suggestions, please feel free to reach out. We're here to help!
Highly recommended
After wasting a lot of time trying to add embedded subtitles to my video I found this wonderful product, thank you so much!
March 8, 2024
Unprompted review
Reply from HappyScribe
Hi Sara,
We're thrilled to hear that our product has helped you with adding embedded subtitles to your video! Thank you so much for your kind words.
If you ever have any questions or need further assistance, don't hesitate to reach out. We're here to support you every step of the way. Happy subtitling!
It didn't worked
It didn't worked, the subtitles weren't accurate, then i wanted to edit those subtitles those boxes where you can edit, but those boxes dissapeared once i edit the whole text away, so there weren't enough boxes, so i had to restart it, but then it said you have to pay, so i couldn't even truly test it in the end
February 20, 2024
Unprompted review
Reply from HappyScribe
Hi there, Mane
Thank you for your feedback. We're sorry to hear about the technical issues you encountered.
It sounds like this may be an issue our support team can assist with. Please reach out to us via our live chat, available to you on our home page: https://www.happyscribe.com/ and we will gladly assist you with this.
We look forward to hearing from you and assisting with your concerns.
Best regards.
Horrible Service
Very bad service, do not create account on this website It's a scam and you'll lose your time, you do a test that never gets accepted and even if it gets accepted you're going to have to pay the service
January 17, 2024
Unprompted review
Reply from HappyScribe
Hello, Bernardo Pereira
Thank you for reaching out and sharing your feedback with us.
Please note that our Trustpilot page is intended for users who have experienced our services and would like to share their reviews. If you are an applicant and have any questions or need assistance regarding our hiring process, please reach out to us directly via our official channels. We are here to assist you.
We apologise if you are unhappy with our hiring process, and we understand your frustration. However, it is designed to ensure that we find the best candidates for our team. We appreciate your understanding.
If you have any further questions or concerns, please feel free to contact us directly.
Kind regards.
Reply from HappyScribe
Hi,
Thank you so much for your positive feedback! We're delighted to hear that you find our service really cool. It's our goal to provide a user-friendly and effective experience, so your satisfaction means a lot to us. We're always here to help and are committed to making your experience even better.
Thanks again for choosing our service. We look forward to serving you again!
Inusually expensive
Easy to use, but i don't want to pay 12 dollars for 1 hour, in this case an audio 8 minutes long
January 15, 2024
Unprompted review
Reply from HappyScribe
Hello Anahi Torres,
Thank you for your feedback and for using our platform.
We are sorry that our pricing does not adjust to your needs. Our plans and pricing are designed for users who require rather longer usage, and we apologise if this does not fit your specific situation. We continually strive to offer the best value and service to our users and appreciate your input. If you have any further questions or need assistance, please feel free to reach out to us.
Best regards.
Reply from HappyScribe
Hey Reggie,
Thank you for your feedback! We're glad to hear that you found our translation service fast and efficient. Your satisfaction is important to us.
Regarding the need for credits, we appreciate your input. We strive to provide transparent pricing and options that meet our users' needs. If you have any further questions or feedback on this matter, please feel free to reach out.
We're here to help, and we appreciate your business!
Predatory company
Predatory company. I read a guide that they have made on their own website on how to get machine-translated subtitles for free for a 10 min video.
Based on that promise, I made the subtitles and spend a good amount of time to get them correct. Then I cannot download the srt file without getting a subscription despite them showing that its possible in their guide.
What an actual scam. I would have just made it myself then, instead of wasting my time with this crap.
January 7, 2024
Unprompted review
Reply from HappyScribe
Dear Esben Rasmussen,
Thank you for your feedback and for trying out Happy Scribe.
We understand your concerns regarding the limitations of our free trial. Our free trial is designed to give users a first taste of what our platform is capable of, allowing you to experience the quality of our transcription and subtitling services for up to 10 minutes of your first uploaded file. The export of this file is not allowed. This trial does not require a credit card, and its purpose is to provide an initial impression of our platform's capabilities.
For a full experience, including working on and exporting complete files, our paid plans are available and detailed on our "Plans and Pricing" page. Please note that monthly subscriptions can be cancelled at any time. We mention this along with the Free Trial's specifics in our help desk article: https://help.happyscribe.com/en/articles/6906232-plans-and-pricing
We apologise if there was any confusion and appreciate your feedback, which helps us improve our communication and services. If you have any further questions or need assistance, please feel free to reach out to us.
Thank you for your understanding.
Scam company
Scam company, my credits disappeared after I paid for it and the support just told me to f off, run from this toxic company
December 22, 2023
Unprompted review
Reply from HappyScribe
Dear Ptrk,
Thank you for bringing your concerns to our attention.
We take claims like this very seriously. It is highly improbable that our support team would ever respond to a user in such an unprofessional manner. We pride ourselves on our excellent support reputation, as attested by many other reviews on this same page. Our team is dedicated to providing respectful and helpful assistance to all of our users.
Regarding your credits, we would like to investigate this issue further to ensure that it is resolved promptly. Could you please reach out to us directly via our official support channels so we can assist you better?
We also noticed that you have left similar negative reviews for other companies on your Trustpilot account. While we understand that frustrating experiences can happen, we want to ensure that we address any specific concerns you have with our service directly and professionally.
We are here to help, and we hope to resolve this matter to your satisfaction.
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