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Review summary

Created with AI, based on recent reviews

Looking at 197 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its exceptional user experience, highlighting its ease of use and intuitive interface. Many people find the product to be highly accurate and efficient, saving them significant time in their work. The quality of the transcriptions and translations is frequently commended, with consumers appreciating the precision and reliability of the output. However, some customers also noted occasional issues with the translation quality, mentioning instances where translations were not accurate or had problems with capitalization. A few other people also felt that the uploading process could be slow, and some experienced difficulties with downloading files after conversion.

What people talk about most

User experience

Customers consistently note positive experiences with user experience. Many reviewers praise the tool for... See more

Service

People report positive experiences with the service. Customers praise the high quality of transcriptions and... See more

Quality

Users describe positive interactions with quality. Customers consistently praise the high accuracy of... See more

Product

Consumers find the product to be positive, often exceeding expectations. Many reviewers praise its accuracy... See more

Website

Reviewers highlight positive aspects of the website. Customers praise its ease of navigation, straightforward... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I use HappyScribe extensively for our editorial work. In 2025 alone, I’ve already used almost 400 hours to produce transcripts for journalists and the newsroom, as well as SRT subtitles. I highly reco... See more

Company replied

Rated 5 out of 5 stars

I've been using HappyScribe for almost a year now and have had a really good experience with it. For me, it's been more user-friendly and accurate than other transcription tools I've tried. I mai... See more

Company replied

Rated 5 out of 5 stars

Great tool for subtitling and translating. Easy to use, correct and adjustable in an intuitive way. Worth it! Happy to work with this tool, good output, makes my work effortless so I can spend tim... See more

Company replied

Rated 5 out of 5 stars

I had to get a conversation translated in a flash and happy scribe did it with amazing speed and accuracy. I’m already back!! I’ll always use this service in my work and personal life because we live... See more

Company replied


Company details

  1. Transcription Service
  2. Audio Transcription Service
  3. Software Vendor
  4. Translator

Written by the company

Happy Scribe is one of the best AI notetaker and transcription platform for global teams and creators. We help people turn conversations, meetings, and audio into accurate transcripts, smart meeting notes, and professional subtitles in more than 100 languages. Our AI meeting notetaker captures every detail automatically, making collaboration and follow-up effortless. With fast transcription and multilingual subtitling, Happy Scribe empowers businesses, content creators, and organizations to work across borders. Trusted by thousands of users in Europe, North America, Latin America, and Asia, Happy Scribe helps break language barriers, boost productivity, and scale communication worldwide.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Pls save yourself trouble and DON'T USE THIS

this was THE WORST experience I have EVER HAD with ANY SERVICE/WEBSITE
literally just start over
happyscribe? more like sadscribe 😭😭😭

May 12, 2025
Unprompted review
HappyScribe logo

Reply from HappyScribe

Hi there,

I’m really sorry to hear about your experience, that’s definitely not what we want for our customers. Could you please send us a private message with the email address linked to your Happy Scribe account? I’d love to look into this further and see how we can make things right.

Thank you

— Happy Scribe Team

Rated 5 out of 5 stars

Great for video course and podcasts

Great transcript service.

I had an issue with a deal I bought but they took care of it in a few weeks.

I use it for subtitling my videos and transcribing podcast interviews. I have to change minor details in the outcome.

Highly recommend it.

July 8, 2025
Unprompted review
HappyScribe logo

Reply from HappyScribe

Thank you so much for your kind words and patience, we're thrilled you’re enjoying Happy Scribe for your videos and podcasts! 🎧💙

Rated 5 out of 5 stars

I transribe very easily an MP4 file…

I transribe very easily an MP4 file about "The Great Gatsby"

July 1, 2025
Unprompted review
HappyScribe logo

Reply from HappyScribe

Thanks a lot for sharing your experience, Roberto, we’re so glad Happy Scribe made transcribing your Great Gatsby video quick and easy! ✨📜

Rated 5 out of 5 stars

The most accurate translation platform

The most accurate translation platform I've found. As far as I know, it's not much more useful than embedding subtitles or getting translations, but it's completely accurate, and they have several types of plans and ways to use their services, whether you're paying monthly or annually. For significant accuracy needs, especially if the language isn't as common as English or Spanish, I recommend it

June 20, 2025
Unprompted review
HappyScribe logo

Reply from HappyScribe

Hey Pere,

Thank you for the thoughtful review!

We're glad to hear you value our accuracy, especially for less common languages. We appreciate your recommendation and are always working to make our platform even more useful for all your subtitling and translation needs! 🙌🏻

Rated 5 out of 5 stars

Super helpful service

Super helpful service! I had a video that I didn’t have time to manually add subtitles to and this solved it for me! Happy Scribe works really well and I will use it again whenever I need subtitles!

June 20, 2025
Unprompted review
HappyScribe logo

Reply from HappyScribe

Hi there, Jennifer

Thank you so much for your kind words! We're thrilled to hear that Happy Scribe made things easier for you. Looking forward to helping with your next project! 😊

Rated 5 out of 5 stars

Quick and accurate

Quick and accurate, I recommend

May 26, 2025
Unprompted review
HappyScribe logo

Reply from HappyScribe

Hey Félix,

Thank you so much for your kind review! We're thrilled to hear that you found our service quick and accurate.

Your recommendation means a lot to us, and we look forward to helping you again in the future!

Rated 5 out of 5 stars

The esperienze was very necessary for…

The esperienze was very necessary for my work because i don't have the subtitle in English

April 17, 2025
Unprompted review
HappyScribe logo

Reply from HappyScribe

Hi there, Antonio

Thank you for your feedback!

We're glad the experience was helpful for your work. If you ever need subtitles or support in English, feel free to reach out — we're here to help!

Kind regards,

Rated 5 out of 5 stars

Simple and effective

It works pretty well, it extract the main points mentioned at the call and returns such a great summary

April 14, 2025
Unprompted review
HappyScribe logo

Reply from HappyScribe

Hey David,

Thank you so much for your thoughtful review!

We're really glad to hear that you found the service both simple and effective. It's great to know that the summary captured the key points of your call accurately, as that's exactly what we aim for.

Don’t hesitate to use us again whenever you need clear and concise call summaries!

Rated 5 out of 5 stars

No hidden fees

Quick, accurate and easy to use

April 22, 2025
Unprompted review
HappyScribe logo

Reply from HappyScribe

Hey, Guzmán

Thank you for your great feedback!

We're glad you found the service transparent, fast, and easy to use.

Looking forward to helping you again soon!

Rated 3 out of 5 stars

Doesnt translate good

I paid first 9$/month and it told me that i cant transcribe so i was forced to buy a 29.99$/month subscription only to find out it cant translate the subtitles it generated. It just cant really do it well. Im sitting here for 7 hours due to the stupidity of this tool and have to a) increase the length of each subtitle part by about 4/100 of a second b) it splits every single 2 word phrase that it spits out. Not good dont.

April 20, 2025
Unprompted review
HappyScribe logo

Reply from HappyScribe

Hey Lukáš,

Thank you for your feedback, and we're really sorry to hear about your frustrating experience.

To clarify, our Lite plan (€9/month) does include transcription features. However, you're right that translation is only available from the Pro plan onwards.

As for the subtitle timing and splitting issues you mentioned, that definitely doesn’t sound ideal — we’d love to take a closer look and help you sort it out. Please reach out to us either through our in-app chat or by emailing hi@happyscribe.com, and our support team will be happy to assist you directly.

Thanks again for bringing this to our attention — we’re here to help!

Warm regards,

Rated 1 out of 5 stars

After subscription They chare more for Ai dubbing

@ ANKIT
Just a few days ago I bought happy scribe video language convertor tool as I was hoping that it will convert my videos in different languages. When I saw its free trial video, a 30 sec video got converted in it. After that I tried to convert another video in another language, then I started subscribing from it. I paid 29$ and bought it for 1 month. After spending a lot of money, I converted my video in another language. There again they started charging me extra per minute. They started charging me 42$ extra for a 28 minute video. I tried several times in different languages ​​but every time it costs extra while dubbing the video. I contacted them several times for help but I did not get any answer. I am not at all satisfied with the tool. It is fake. I will try to ensure that my $29 is lost. It should not happen to anyone else. It is fake. No one should purchase it. A waste of money. Thankfully it wasn’t much ($29) for an 25-30 min of automatic transcription but I consider it money wasted and a good learning lesson.

April 16, 2025
Unprompted review
HappyScribe logo

Reply from HappyScribe

Hi there, Ankit

Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience with Happy Scribe did not meet your expectations.

We’d like to clarify that, as stated on our pricing page, AI dubbing is indeed an optional add-on feature and is billed separately at €1.50 per minute. The monthly subscription covers access to our core features, while services like AI dubbing incur additional charges due to the complexity and processing involved.

We understand how frustrating unexpected costs can be, and we’re sorry if this wasn't clear during your purchase. Your feedback is valuable, and we’re continuously working to improve transparency and user experience. If you haven't already, please reach out to our support team again—we’d be happy to look into your case further.

Kind regards,

Rated 5 out of 5 stars

Long story short (or not so hah)

Long story short (or not so hah): I used to love using Happy Scribe because it’s hands down one of the most accessible tools for working with subtitles (which trust me is a huge deal when you’re doing them yourself..). So the app is super intuitive, packed with useful features, and most importantly, you never feel like you’re "alone with the text." You’ve got built-in translation, AI support, and even the option to order human translation if needed. Basically, tons of features, but all actually useful in real life.

At some point, I had to contact customer support about my subscription and to my surprise my email wasn’t left on read for months. They replied within the hour and solved my issue right away (shoutout to Simon for that!). And honestly, that’s what inspired me to write this review—when a product has real people behind it who genuinely care, it makes all the difference. It turns a great tool into a great experience, and knowing that your experience can always be personalized if needed? That’s a win.

So if you were looking for a sign—this is it. Check it out, this is my honest review! :)

March 19, 2025
Unprompted review
HappyScribe logo

Reply from HappyScribe

Hi there,

Thank you so much for your incredibly kind words, they truly made our day! It means the world to know that both the product and the people behind it made a difference in your experience. I’ve shared your feedback with Simon too :)

We’re so grateful to have users like you!

Rated 5 out of 5 stars

Good Support

I just had a problem getting access to my account and they helped me and answered my email within less than 10 Minutes. The quick support saved me a lot of time and worries... Thanks :)

February 13, 2025
Unprompted review
HappyScribe logo

Reply from HappyScribe

Hey Elisabeth,

Thank you so much for your kind words!

We're so glad we could assist you quickly! Providing fast and efficient support is our top priority, and it’s great to hear that we could save you time and ease your worries. If you ever need anything else, don’t hesitate to reach out.

Kind regards,

Rated 2 out of 5 stars

I went for the free trial

I went for the free trial. My meetings have a lot of background noise and I wanted to see what it could do. The background noise did matter and it made some mistakes. Additionally the upload time is very long, I think it was longer than 1 min of audio recording to 1 min of uploading.

I have five meetings to transcribe so I needed to see a full one for accuracy.

The real pet peeve is that it let me see the first part, of my free trial and then wanted to charge me $17 to see the rest.

If it isn't a free trial then don't tell me it is and waste an hour uploading.

This bait and switch of a free trial needs to stop.

February 3, 2025
Unprompted review
HappyScribe logo

Reply from HappyScribe

Hi there,

Thank you for taking the time to share this feedback with us!

Our free trial is designed to give users a first taste of what our platform is capable of, allowing you to experience the quality of our transcription and subtitling services for up to 10 minutes of your first uploaded file (exporting it is not included in the trial).
​
This trial does not require a credit card, and its purpose is to provide an initial impression of our platform's capabilities.
​
​
For the full experience, including working on and exporting complete files, our paid plans are available and detailed on our pricing page.

Please note that subscriptions can be cancelled at any time ✨
​
Thank you!

Rated 1 out of 5 stars

READ BEFORE SUBSCRIBING

I have used the paid plan for a month and I would not recommend to anyone this platform. I understand that AI subtitles are far from accurate and I accept that. But their user experience to edit the subtitles are very poor. Changes are not saved or reflected in the final files, so I kept having to revisit all my changes to see if they are all updated which were a lot of extra work and the tool did not help me save time. Also, the webpage kept refreshing every minute or two. Everytime it refreshed, it would take me back to the beginning of the video. Now imagine that you are editing the subtitles for a video that is 40 minutes long, with inaccurate transcript, the webpage keeps refreshing every minute or two, everytime it refreshes, you are at the beginning of the video and you have to find where you left it, and on top of that the changes you made resulted not updated in the working file. It was an absolute nightmare and I am so glad I did not get the yearly plan even though it was cheaper. I tried to chat to the team from my first day in the subscription, they took forever to get back. They asked me to do recordings for them (which I felt that they just didn't do their product testing before launching their product). I sent them twice the recordings, and in my end of the chatbox it said the recordings were sent, but it happened that they didn't receive anything at their end. Then they asked to email the recordings instead and the whole shebeng... I mean why would I bother after all if the product and even your chatbox are faulty? By the way, you do not have access to the chatbox when you are in a working file. I believe most users spend most of their time in the working files, not in the homepage LOL All in all, the idea of the product is good but with this particular provider, I felt like I paid money to help them test their product and on top I did not get a solution at the end. Their product is not ready, the support team is green and they have not thought through its UX. So it is quite disappointing.

December 18, 2024
Unprompted review
HappyScribe logo

Reply from HappyScribe

Hi there,

Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience, and we deeply regret that our platform did not meet your expectations. We take all feedback seriously, as it helps us to improve and serve our users better.

First, we sincerely apologize for the technical difficulties you encountered. While we weren’t able to reproduce the issues on our end during our troubleshooting sessions, we understand how frustrating it must have been to deal with changes not saving properly and the webpage refreshing frequently—especially while working on a lengthy video.

We also acknowledge that our request for screen recordings may have added to your frustration. We rely on these recordings to identify and resolve issues that aren’t reproducible in our testing environment. Unfortunately, it appears there was a miscommunication or technical issue with receiving your recordings, which further delayed our ability to assist you. We’re truly sorry for any inconvenience this caused and for making you feel unheard in the process.

Your feedback about the chatbox functionality and its lack of availability within working files is also noted. We understand that easy access to support while working on files is critical, and we’ll explore ways to improve this aspect of our user experience.

Please rest assured that we are continuously working to refine our platform, including enhancing its stability and user experience. Your feedback has been shared with our product and engineering teams to prioritize improvements in the areas you highlighted.

Thank you again for your honest feedback, and we hope to earn back your trust in the future.

Best regards,

Rated 1 out of 5 stars

very poor quality human translation

very poor quality human translation, lots of mistake, lack of coherence. They don't take responsibility for anything. It's a waste of money and time.

October 21, 2024
Unprompted review
HappyScribe logo

Reply from HappyScribe

Dear Mariusz,

Thank you for taking the time to share your feedback. I sincerely apologize for any inconvenience or frustration you experienced. I understand how important it is to receive high-quality translations, and I want to assure you that your concerns are being taken seriously.

I did reply when you reached out regarding this matter to better understand the issues and find a resolution, but I haven’t received a response yet. Please feel free to get back to me at your earliest convenience so we can address your concerns and work towards a satisfactory solution.

Your satisfaction is very important to us, and I’d like the opportunity to make things right.

Thank you for your patience, and I look forward to hearing from you.

Best regards,

Rated 1 out of 5 stars

Happyscribe is totally useless

Happyscribe is totally useless. They scam you on the payment side and the service sucks. Find something else.

November 7, 2024
Unprompted review
HappyScribe logo

Reply from HappyScribe

Hey Carl,

We’re sorry to hear about your experience and truly appreciate your feedback. We’d like to clarify that every time you reached out to us, we responded promptly to assist you, but it seems our messages were seen and left without a reply. We’re here to help resolve any concerns you might have—please don’t hesitate to get back in touch so we can work towards a solution. Your satisfaction is important to us!

Kind regards,

Rated 1 out of 5 stars

The advertising is misleading

The advertising is misleading, they say you have credits and when you finally leave your data and upload your file they say you don't have any.

September 30, 2024
Unprompted review
HappyScribe logo

Reply from HappyScribe

Hi there,

Thank you for sharing your feedback, and we’re sorry to hear about the confusion regarding credits. This sounds like it might be a support-related issue, and we’d love to assist you directly to resolve it as quickly as possible.

Please feel free to reach out to us via the Live Chat on our homepage or send us an email at hi@happyscribe.co. Our support team will be happy to look into your account and clarify any concerns.

We’re here to help, and we hope to get this sorted for you soon!

Best regards,
The Happy Scribe Team

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