HardSoft - Devices for Teams Reviews 

1,649
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 174 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff for providing exceptionally quick and efficient technical support when dealing with damaged devices or unexpected hardware issues. People deeply appreciate the attentive communication, proactive status updates, and smooth leasing process that consistently keeps their business technology running without troublesome downtime. Some reviewers were not happy with the declining customer service quality, specifically mentioning poor communication, unhelpful responses, and confusing terms regarding their ongoing device leases. These consumers felt that the overall assistance failed to properly reward their long-term loyalty or address their specific inquiries satisfactorily.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting a welcoming, friendly, and highly... See more

Service

Customers had positive experiences with service, frequently praising the helpful and attentive staff who make... See more

Customer service

Users describe positive interactions with customer service, often highlighting prompt responses and helpful... See more

Response time

People report positive experiences with response time, frequently praising the team for incredibly quick... See more

Product

Reviewers mention positive feedback about product quality, noting that items are top quality and reliable.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Beat my expectations in all aspects. Millie Norris was extremely helpful in solving my issues. I wasn’t expecting it to be solved so promptly and effectively. Very grateful to Millie’s solution orient... See more

Company replied

Rated 5 out of 5 stars

Been leasing with Hardsoft for several years now, and have been very happy with the service. Thouroughly enjoying my Dell XPS 16 but recently had an issue with the charger, raised my issue with them a... See more

Company replied

Rated 5 out of 5 stars

Having used Hardsoft Limited for 10 years or so I highly recommend their service, both Hardware and support. Many times we have been assisted and kept our IT running through lots of mishaps and issues... See more

Company replied

Rated 5 out of 5 stars

I have consistently found Michelle’s support from Customer Service to be attentive, prompt and, most of all, fuss-free. She is quick to respond, proactive and great with comms. Her support has been bo... See more

Company replied


Company details

  1. Computer Hardware Manufacturer
  2. Leasing Service

About HardSoft - Devices for Teams

Written by the company

With over 35 Years of experience, we are specialists in IT leasing. we are a One-Stop solution that offers expert advice on technology and financing.

We are Apple Authorised Resellers, Microsoft Silver Partners, Lenovo Trusted, HP Trusted and many more.

It's not just Macs we do, We also do 5G devices, iPhones, Microsoft Surface with 365 Solutions, Custom PCs and So Much More. Have a device you cant find? We will source it without a problem.

HardSoft Leasing Limited is our ‘banking’ arm that provides bespoke financing for HardSoft Computers or Devices for Teams. We’re not just a leasing company, nor are we just a supplier, we are a fully integrated solution.

Change, Continue or Cancel your Lease when you Flexi-Lease with HardSoft.

Its difficult to predict where your business is going. So you can Add, Switch, Return devices as your business needs change

We can provide your business with Support packages, Opex Friendly solutions, and can pre-deploy, configure and roll out devices to all team sizes. Whether you have 10, 100, or 10,000 members, Devices for Teams by HardSoft will be with you every step of the way.

Looking to only rent a device? We have you covered with our Pure Rental solution! or are you looking to help the environment a little more? why not Lease a pre-loved device?

If you are a Startup, Fintech or SME we can help you Scaleup with Devices, Support and Expert Guidance all the way.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.9

All reviews

(1,649)

175 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service as usual

Great service as usual - our go-to supplier for device leasing

September 2, 2025
HardSoft - Devices for Teams logo

Reply from HardSoft - Devices for Teams

Hi Ian,

We’re delighted to hear that you continue to receive great service and that HardSoft remains your go-to supplier for device leasing. At HardSoft, we pride ourselves on making IT leasing simple, flexible, and reliable for our customers.

We look forward to continuing to support you and your business needs!

Best regards,
The HardSoft Team

Rated 5 out of 5 stars

Michelle was really great and very…

Michelle was really great and very helpful! Really appreciate your support.

September 4, 2025
Unprompted review
HardSoft - Devices for Teams logo

Reply from HardSoft - Devices for Teams

Hi Michelle,

Thank you so much for your kind words! We’re delighted to hear that you received such great service from Michelle, from the start of the process right through to the delivery of your repaired computer. At HardSoft, we pride ourselves on being helpful, responsive, and supportive every step of the way.

We truly appreciate your feedback and look forward to continuing to support you and your business needs!

Best regards,
The HardSoft Team

Rated 5 out of 5 stars

Very good service received from…

Very good service received from Michelle, from start of the process to delivery of repaired computer.

August 21, 2025
Unprompted review
HardSoft - Devices for Teams logo

Reply from HardSoft - Devices for Teams

Hi Michel,

We’re delighted to hear that you received such great service from Michelle, from the very start of the process right through to the delivery of your repaired computer. At HardSoft, we pride ourselves on making every step as smooth and seamless as possible.

We look forward to continuing to support you and your business needs!

Best regards,
The HardSoft Team

Rated 5 out of 5 stars

excellent service

excellent service , very swift updates and responses.

August 29, 2025
Unprompted review
HardSoft - Devices for Teams logo

Reply from HardSoft - Devices for Teams

Hi Zoheeb,

Thank you so much for your kind words! We’re delighted to hear that you found our service excellent and our updates swift and helpful. At HardSoft, we pride ourselves on providing responsive support and seamless as possible.

We look forward to continuing to support you and your business needs!

Best regards,
The HardSoft Team

Rated 5 out of 5 stars

Used Hardsoft before aways super fast…

Used Hardsoft before aways super fast and sorting and equipment we need for our business.

Highly recommend.

August 29, 2025
HardSoft - Devices for Teams logo

Reply from HardSoft - Devices for Teams

Hi Lee,

Thank you for your continued trust in HardSoft! We’re so pleased to hear that our team has been able to provide you with the fast service and equipment your business needs. Your recommendation means a lot to us, and we look forward to supporting you and your business again in the future.

Best regards,
The HardSoft Team

Rated 5 out of 5 stars

Efficient and simple

Efficient and simple! Very happy with the service and regular updates.

August 19, 2025
Unprompted review
HardSoft - Devices for Teams logo

Reply from HardSoft - Devices for Teams

Hi JG,

Thank you so much for your kind words! We’re delighted to hear that you found our service efficient and straightforward, and that our regular updates kept you well-informed. At HardSoft, we’re committed to making IT leasing as seamless as possible, while giving our clients the confidence of knowing support is always there when needed.

If you ever have any questions or require assistance in the future, our team is always here to help.

Best regards,
The HardSoft Team

Rated 5 out of 5 stars

Michelle and her team were incredibly…

Michelle and her team were incredibly helpful when my laptop got water damage. They repaired it quickly and provided a lease device while I waited. Excellent service!

August 7, 2025
Unprompted review
HardSoft - Devices for Teams logo

Reply from HardSoft - Devices for Teams

Hi C Yang,

Thank you so much for your kind words! We’re delighted to hear that Michelle and the team were able to support you quickly when your laptop was damaged. Providing a seamless service, from repairs to lease devices is exactly what we aim for, so it’s great to know we delivered when you needed us most.

If you ever need further assistance, our team is always here and happy to help.

Best regards,
The HardSoft Team

Rated 5 out of 5 stars

Michelle offered great support…

Michelle offered great support throughout, it felt like an easy and seamless experience.

August 15, 2025
Unprompted review
HardSoft - Devices for Teams logo

Reply from HardSoft - Devices for Teams

Hi Nico,

Thank you for taking the time to share your feedback! We’re so pleased to hear that Michelle made the process smooth and seamless for you. At HardSoft, we pride ourselves on delivering reliable support and making IT leasing as stress-free as possible, and it’s wonderful to see this reflected in your experience.

Should you ever need further assistance or have any questions, our team is always here and ready to help.

Best regards,
The HardSoft Team

Rated 5 out of 5 stars

HardSoft is a godsend

We've been with HardSoft Computer Leasing for years and have nothing but the highest praise for how the most recent experience has been handled. We are delighted with how smoothly everything was transacted - from initial approach to receipt of new hardware to replace our old Mac Mini M2 computers. For a small business, HardSoft is a no-brainer!

August 12, 2025
HardSoft - Devices for Teams logo

Reply from HardSoft - Devices for Teams

Dear PennInk Productions,

Thank you so much for your wonderful feedback and for your continued trust in HardSoft over the years. We’re delighted to hear that your most recent upgrade to the new Mac Mini M2s went smoothly from start to finish. Supporting businesses like yours with reliable solutions and a seamless process is exactly what we strive for, and it’s incredibly rewarding to know that we’ve met that standard for you.

Your kind words reinforce our commitment to being a trusted partner for small businesses, ensuring that technology works effortlessly in the background so you can focus on what matters most - running your business.

If you ever need any further assistance, upgrades, or advice, our team is always just a call or email away.

Warm regards,
The HardSoft Team

Rated 5 out of 5 stars

very good service

Michelle was always in contact with us and provided plenty of updates, so very good communication
The free collection and delivery service was also excellent. We are very happy with the result.

August 12, 2025
Unprompted review
HardSoft - Devices for Teams logo

Reply from HardSoft - Devices for Teams

Hi Ste,

Thank you for taking the time to share your experience. We’re delighted to hear that Michelle kept you well informed throughout the process and that our free collection and delivery service met your expectations. At HardSoft, we pride ourselves on providing clear communication, dependable service, and solutions that make IT easy and stress-free for our customers.

We truly appreciate your feedback and look forward to supporting you again in the future.

Best regards,
The HardSoft Team

Rated 5 out of 5 stars

Excellent communications throughout the…

Excellent communications throughout the process. Laptop was replaced, configured an usable straight away.

August 4, 2025
Unprompted review
HardSoft - Devices for Teams logo

Reply from HardSoft - Devices for Teams

Hi Penny,

Thank you for your kind words and for taking the time to share your experience. We’re delighted to hear that our communication and service met your expectations, and that your replacement laptop was ready to use without delay.

At HardSoft, we pride ourselves on providing reliable solutions and ongoing support to ensure our customers can keep working without disruption. If you ever need assistance in the future, our team is always here and happy to help.

Kind regards,
The HardSoft Team

Rated 5 out of 5 stars

Awesome work by the team and amazing…

Awesome work by the team and amazing communication!

We had a broken laptop and the team did everything possible to ensure that it was taken to repair, fixed and then delivered back.

Thanks again for the amazing work.

August 7, 2025
Unprompted review
HardSoft - Devices for Teams logo

Reply from HardSoft - Devices for Teams

Hi Hugo,

Thank you so much for your kind words! We’re delighted to hear you had a positive experience with our team. Making sure our customers are supported quickly and effectively is always our top priority, so it’s great to know we could get your laptop repaired and back to you without any hassle.

We truly appreciate your feedback and look forward to assisting you again in the future.

Best regards,
The HardSoft Team

Rated 4 out of 5 stars

Michelle has been fantastic!

Michelle has been fantastic. I had a few problems with a device and she was quick to get me a replacement. Very helpful, understanding and supportive, thank you so much Michelle!

August 4, 2025
Unprompted review
HardSoft - Devices for Teams logo

Reply from HardSoft - Devices for Teams

Hi Rachel,

Thank you for your kind words! We’re so pleased to hear that Michelle was able to assist you quickly and make the process as smooth as possible. We’ll be sure to pass along your appreciation to her, she’ll be delighted to know she made a difference.

Best regards,
The HardSoft Team

Rated 5 out of 5 stars

Michelle is always very helpful

Michelle is always very helpful, thank you :)

August 7, 2025
Unprompted review
HardSoft - Devices for Teams logo

Reply from HardSoft - Devices for Teams

Hi Kirstie,

Thank you for taking the time to share your kind feedback. We’re happy to hear that Michelle has been able to assist you, we pride ourselves on delivering friendly, reliable support whenever our customers need it. We’ll be sure to pass along your appreciation to her, she’ll be delighted to know she made a difference.

Kind regards,
The HardSoft Team

Rated 5 out of 5 stars

Good communication throughout my…

Good communication throughout my phone's repair and quick service.

August 5, 2025
Unprompted review
HardSoft - Devices for Teams logo

Reply from HardSoft - Devices for Teams

Hi Reece,

Thank you for taking the time to share your experience. We’re so pleased to know you felt well informed throughout your phone repair and that we could get it sorted quickly for you. We aim to make every process as smooth and stress-free as possible, and it’s great to hear we’ve achieved that for you. If you ever need us again, we’ll be more than happy to help.

Best regards,
The HardSoft Team

Rated 5 out of 5 stars

Helpful & friendly service

Michelle is always super helpful and responsive, even when dealing with long-term tech issues.

July 31, 2025
Unprompted review
HardSoft - Devices for Teams logo

Reply from HardSoft - Devices for Teams

Michelle is always super helpful and responsive, even when dealing with long-term tech issues. Her support really makes a difference!

Rated 5 out of 5 stars

Faulty laptop fixed and returned…

Faulty laptop fixed and returned quickly and efficiently.

July 23, 2025
Unprompted review
HardSoft - Devices for Teams logo

Reply from HardSoft - Devices for Teams

Thank you for the prompt and efficient service. The faulty laptop was fixed and returned quickly – much appreciated!

Rated 5 out of 5 stars

Hardsoft repaired our devices

Hardsoft repaired our devices. Arranging collection and delivery to our head office. Kept us informed of progress and ensuring we were happy.

July 18, 2025
Unprompted review
HardSoft - Devices for Teams logo

Reply from HardSoft - Devices for Teams

Thanks so much for your feedback! We're glad everything went smoothly with the repair and that you felt informed throughout. It’s great to hear the process met your expectations — we’re always happy to help!

Rated 5 out of 5 stars

Danielle and Ben were great

Danielle and Ben were great, very helpful and friendly.

July 1, 2025
Unprompted review
HardSoft - Devices for Teams logo

Reply from HardSoft - Devices for Teams

Really appreciate you taking the time to leave a review. Danielle and Ben will be thrilled to hear your kind words — we're lucky to have them! Glad they made the experience a positive one for you.
– All the best, the HardSoft Team

Rated 5 out of 5 stars

Great service

Great service received again from Hardsoft for the repair of a laptop, particularly the regular updates of progress from Michelle.

Many thanks.

July 15, 2025
Unprompted review
HardSoft - Devices for Teams logo

Reply from HardSoft - Devices for Teams

Thank you for your continued trust in us! We're delighted that Michelle kept you updated and the repair was handled to your satisfaction. Don’t hesitate to reach out if we can help again.

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