Scam!!!! Ordered a tool Oct 22 2024. Waited and waited. Tracking only showed on a china page. The day it said delivered, I went to the pick up location and nothing. I trust the people at the place... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Ordered a side container for sink on November 12. Numerous attempts to reach company including calling to wait as phone rang 100 times then disconnected. HUGE RIP OFF ARTISTS. STAY TOTALLY AWAY. LOCA... See more
Thought i was ordering two 4-pound bags of zinc sulfate for my pecan trees at the quoted shipping cost but instead actually ordered 1 bag and paid the same shipping cost...per bag cost was cheap co... See more
Do NOT order from this site! They charge account immediately but don't ship. When you call, they say order wasn't processed due to computer issues. They send an email singing they issued a refund but... See more
1.4
Bad
140 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Shipping Cost
They should check with the USPO for their Priority Mail's shipping boxes. This could save their customers some money and therefore make a product bought in volume less expensive to the buyer.
March 28, 2017
Unprompted review
Basically ok.
Was looking for a certain item in ny. Only available in miami. The craftsmanship was not wonderful. I needed to glue together. Rather pay few dollars more get better quality like in Miami
March 28, 2017
Unprompted review
Your website was clear and accurate, and my order was filled perfectly and promptly.
I would recommend Hardware Online Store to everyone.
March 28, 2017
Unprompted review
Great Products!
Thank you for the outstanding service and product quality.
March 28, 2017
Unprompted review
Great prices. The shipping was fairly efficient.
March 28, 2017
Unprompted review
Awful customer service
This company literally has no customer service with very poor to no communication. They don't answer the phone. They give absolutely no infirmation on shippment of items. Never doing business with them again. I'm not confident enough they will follow through on any problem resolution. And if they did they wouldn't let you know what they're doing. They don't seem to care enough to give information unless asked through email and told about failure to respond to phone and previous emailsand finally a threat to call the BBB, then it's flimsy excuses but no real info.
October 16, 2016
Unprompted review
Do not do business with this company!!!
Ordered 10 hose bib locks - while trying to print a copy of the invoice, got disconnected from the web - never received an email confirmation!
I then determined that we needed 20 locks not 10, so accessed the website again and ordered the additional 10. Again, did not receive a confirmation email confirmation.
Checked my credit card, they posted both of the transactions. Tried calling the phone number [(949 565-5678] and was informed that the cellular customer was not accepting calls!
May 25, 2016
Unprompted review
Worst customer service...
I live 3 hours from this business. Today is the 9th day of waiting for "UPS" delivery. They finally sent me a tracking number but it was delivered to another zip code. Tried to call, they said were busy and put me on eternal hold. Next step is to dispute on my credit card. Buyer beware...
May 23, 2016
Unprompted review
Worst Service Ever
It says that it would ship in 3 to 9 days. I paid $14 for shipping and it was not even shipped out in 9 days.
Never buying from this place again.
On top of it I had to wait on hold for 15 minutes just to talk to a lady who refused to help me.
September 1, 2015
Unprompted review
What a joke
Ordered $150 worth of garden stuff. Said would be delivered in 3-9 days. Called day 9 nad was told in would ship out in another five days. A total of three weeks???? What a joke, use AMAZON...
August 3, 2015
Unprompted review
Great price and quick delivery!
Overall I'm very satisfied, and would definitely order form them again.
October 22, 2014
Unprompted review
Best pricing
Best online store to buy with competitive pricing!! fast delivery
May 30, 2014
Unprompted review
We are satisfied by using products.
We are satisfied by using products. Will highly recommend to any person without any doubt.
May 30, 2014
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.