Harper Macleod LLP Reviews 

225
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 90 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and clear communication, making interactions pleasant and informative. Reviewers frequently highlight the exceptional service, noting that the team kept them updated at every stage and explained complex processes clearly. Many people appreciated the efficient handling of their claims, which often resulted in better outcomes than expected and provided peace of mind. The company's prompt response times and supportive approach were also highly valued, making potentially stressful situations much smoother.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their helpfulness, professionalism, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the professionalism, efficiency, and... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the helpfulness and clear... See more

Claim

Clients share positive opinions on claim, with many reviewers highlighting the professionalism and... See more

Response time

Customers consistently note positive experiences with response times, highlighting clear and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Craig has been handling our case for over a year and he has been nothing but the best. Craig has kept us informed about the progress from start to finish, every update was communicated to us w... See more

Company replied

Rated 5 out of 5 stars

Kate and Aileen were fabulous helping with my purchase as a first time buyer in Edinburgh. The vetting process was upfront and very quick even with overseas parties. Aileen was supportive and efficien... See more

Company replied

Rated 5 out of 5 stars

I was unfortunately involved an an accident where the third party was to blame. Ruairidh from the first response team was extremely helpful and informative. My case was then passed to Sean McCarney (s... See more

Company replied

Rated 5 out of 5 stars

I recently used Harper Macleod LLP after a car accident and was very pleased with their service. The team was professional, approachable, and reassuring during a stressful time. They kept me updated... See more

Company replied


Company details

  1. Lawyer

Written by the company

Harper Macleod is a leading independent Scottish law firm with offices in Glasgow, Edinburgh, Inverness, Lerwick and Thurso, offering a full range of commercial and personal legal services across Scotland, the UK and further afield. At Harper Macleod, it's all about you, not us. We put your needs at the heart of everything we do. We believe that your success determines our success and because no two clients are the same to us, we'll work harder than anyone else to understand your needs and objectives. You need problem solvers and advisers, not just lawyers.


Contact info

4.9

Excellent

TrustScore 5 out of 5

225 reviews

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No recent history of asking for reviews

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4.9

All reviews

(225)

87 reviews in the last 12 months

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Rated 5 out of 5 stars

Highly recommended excellent service…

Highly recommended excellent service dealing with my car crash claim nothing was to much trouble very professional very happy with the outcome

February 1, 2024
Unprompted review
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Reply from Harper Macleod LLP

Dear Yvonne, thank you for your positive review. We really appreciate you taking the time to give us feedback and we'll pass on your comments to the team.

Rated 5 out of 5 stars

Stress-free and Professional Estate agency and Conveyancing

Karen, Susan and their teams at the Elgin office handled all aspects of the house marketing, sale and conveyancing, swiftly, professionally, without fuss and offering value for money. The house sold in the 1st week! It's been a delight to work with Harper Macleod, as we have done , and will continue to do, with other departments and offices across Scotland. Strongly recommended.

January 23, 2024
Unprompted review
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Reply from Harper Macleod LLP

Thank you for your positive review. We really appreciate you taking the time to give us feedback and we'll pass on your comments to the team.

Rated 5 out of 5 stars

I recently purchased my home with the…

I recently purchased my home with the support of Andrea Ross, from Harper Macleod. Andrea was fantastic throughout the whole process. She was was thorough and kept me update at every opportunity. I would highly recommend her service.

November 14, 2023
Unprompted review
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Reply from Harper Macleod LLP

Dear Tabitha, thank you for your positive review. We really appreciate you taking the time to give us feedback and we'll pass on your comments to the team.

Rated 5 out of 5 stars

A big thank you to Harper Macleod in…

A big thank you to Harper Macleod in Inverness and especially Gary Campbell. Very professional service delivered in a friendly and courteous way. Would not heditste to recommend HM to any prospective client looking for conveyancing services.

December 19, 2023
Unprompted review
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Reply from Harper Macleod LLP

Thank you for your positive review. We really appreciate you taking the time to give us feedback and we'll pass on your comments to the team.

Rated 5 out of 5 stars

Exceptional Service

Harper MacLeod managed our entire estate process, overseeing property viewings and the sale of our house while we were abroad. They maintained regular communication, updating us on viewings and offers, and navigated the overall sale with professionalism and ease. I highly recommend their services to anyone seeking a comprehensive solution for selling a house, encompassing estate agents to solicitors, with transparent and no hidden costs

December 1, 2023
Unprompted review
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Reply from Harper Macleod LLP

Thank you for your positive review. We really appreciate you taking the time to give us feedback and we'll pass on your comments to the team.

Rated 5 out of 5 stars

Excellent customer service & great…

Excellent customer service & great communication. Very easy to deal with & would definitely recommend them.

December 20, 2023
Unprompted review
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Reply from Harper Macleod LLP

Dear Susan, thank you for taking the time and reviewing your experience with Harper Macleod. Your feedback is much appreciated!

Rated 4 out of 5 stars

Conveyancing

Andrea Ross provided a first class conveyancing service

November 21, 2023
Unprompted review
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Reply from Harper Macleod LLP

Thank you for taking the time and rating your experience with Harper Macleod. Your feedback is much appreciated & we'll pass your comments onto the team!

Rated 5 out of 5 stars

Professional and Helpful, Can't fault them

I have been dealing with Harper McLeod for most of this year and it has been really good. Everything I asked was dealt with quickly and professionally and the paralegal dealing with me was extremely helpful and friendly.

I can't recommend them enough and will keep them in mind if I ever need legal help again in the future

December 4, 2023
Unprompted review
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Reply from Harper Macleod LLP

Dear Stuart, thank you for taking the time and reviewing your experience with Harper Macleod. Your feedback is much appreciated!

Rated 5 out of 5 stars

Highly recommend

Highly recommend Harper Macleod LLP - especially Craig McKellar. Craig handled the whole situation brilliantly, explaining each step of the process and really going above and beyond. I felt listened to and that my case was in good hands. Thanks so much again

November 1, 2023
Unprompted review
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Reply from Harper Macleod LLP

Thank you for taking the time and rating your experience with Harper Macleod. Your feedback is much appreciated & we'll pass your comments onto the team!

Rated 5 out of 5 stars

Amazing experience

We had Will Davidson as our solicitor and he was amazing, very helpful and got everything sorted out for us quickly and professionally and took all the stress out of the process for us so we cant recommend enough. Anytime we popped into the firm all the other staff we spoke to were lovely, will definitely use again!

November 17, 2023
Unprompted review
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Reply from Harper Macleod LLP

Dear Michelle, thank you for taking the time and reviewing your experience with Harper Macleod. Your feedback is much appreciated!

Rated 5 out of 5 stars

Diischarge of security papers excellent service

Our discharge of security papers were efficiently completed by Team Assistant Laura Archibald. Laura was a credit to Harper Macleod being welcoming , friendly and available whilst clearly explaining the process being followed. Her communication was timely , accurate and to the point.
We would have no hesitation in using this firm again in the future.
Nick & Carol Harvey

November 22, 2023
Unprompted review
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Reply from Harper Macleod LLP

Dear Nick & Carol, thank you for taking the time and reviewing your experience with Harper Macleod. Your feedback is much appreciated!

Rated 5 out of 5 stars

Excellent Service

Excellent Service. Always very quick and transparent communication kept throughout the whole process. Would 100% recommend to go with this company for absolute peace of mind.

October 17, 2023
Unprompted review
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Reply from Harper Macleod LLP

Dear Ryan, thank you for taking the time and reviewing your experience with Harper Macleod. Your feedback is much appreciated!

Rated 5 out of 5 stars

Great job,Appreciated

I am extremely pleased.Laura Gallacher (Harper Macleod LLP )who handled my case has done a great job.She kept me informed at all times.Thank you very much!

October 12, 2023
Unprompted review
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Reply from Harper Macleod LLP

Dear Shyla, thank you for taking the time and reviewing your experience with Harper Macleod. Your feedback is much appreciated!

Rated 5 out of 5 stars

Great team selling and buying

Excellent communication from start to finish of selling my property and purchasing another. Explained everything clearly and went the extra mile to get me over the finishing line. Would highly recommend Harper McLeod Inverness and especially Elgin branch .

September 22, 2023
Unprompted review
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Reply from Harper Macleod LLP

Thank you for taking the time and rating your experience with Harper Macleod. Your feedback is much appreciated!

Rated 1 out of 5 stars

Terrible company

The current senior conveyancing partner lost important paperwork. This man has caused me considerable expense loss of time worry etc etc. He is an arrogant self interested jerk.
DONT USE THIS COMPANY.

September 18, 2023
Unprompted review
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Reply from Harper Macleod LLP

Dear Mr. Davidson, we are sorry to hear that you weren't satisfied with the service at Harper Macleod. In order for us to address any issues, it would be helpful if you could share some additional information by completing the form located on our feedback page - https://www.harpermacleod.co.uk/feedback/

Rated 5 out of 5 stars

TenaciousI have received an excellent service…

I have received an excellent service from Mr Richard Steell of Harper MacLeod. I am very grateful for his tenacity in pursuing my settlement and for the advice given during the process. I have no hesitation in recommending Harper MacLeod Llp.

August 25, 2023
Unprompted review
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Reply from Harper Macleod LLP

Thank you for your positive review. We really appreciate you taking the time to give us feedback and we'll pass on your comments to the team.

Rated 5 out of 5 stars

Great

Harper Macleod is a fantastic firm. Robert, our paralegal, was both expeditious and accommodating throughout our situation. Would highly recommend.

November 30, 2022
Unprompted review
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Reply from Harper Macleod LLP

Thank you for your positive review. We really appreciate you taking the time to give us feedback and we'll pass on your comments to the team.

Rated 5 out of 5 stars

Great service

Great service ! Keeping updated ! Friendly and caring staff.

August 3, 2023
Unprompted review
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Reply from Harper Macleod LLP

Dear Angie, thank you for taking the time and reviewing your experience with Harper Macleod. Your feedback is much appreciated!

Rated 1 out of 5 stars

The Pedastal Of Stars Is Misleading

Living in the US I was referred to these solicitors by a family lawyer who did not litigate and therefore recommended Harper Macleod LLP. Of course money is the name of the game first and foremost and one was led to believe that you get a first class representation which is unfortunately in my case is not an exact statement that I would now use. A family estate has been going on for five years and the lawyer involved in that estate has been found to have been delaying the funds and with failure to produce proper accounting invoices when requested by the executors.Additionally, failure to disperse funds and withholding funds without proper reason after five years. The estate lawyer representing the deceased has been back and forth with the threat of court action for well over a year to get proper closure. The one and only reason I employed Harper Mcleod was with the thought to get help in getting this lawyer to provide invoices and receipts since the ones supplied have numerous discrepancies and with two accountants being paid to name but a few discrepancy's for a relatively straightforward estate . As a third party beneficiary one is not in any way legally involved in the process even although you are the party to be paid, but all the lawyers happily take their pickings from the estate as it stands. One must remember that the current situation in Scottish law is not for your lawyer to aggressively go after the offending lawyer who in the past was reprimanded for numerous wrongdoings by the Scottish Law Society. So here I am after paying out over £ 3,180 to Harper Macleod and all I am told is the same story that has been mentioned over the past year is to wait, consistently asking to be paid more money upfront without any clear pathway to resolve this issue as a beneficiary. This personally this is not my type of "representation," paying £ 350 per hour to have no clarity, support or having the feeling of a lawyer on your side is in my view unacceptable. It has constantly been felt that there is a sense of indifference and no defined positive assistance to resolve the many unanswered questions which have been supplied and noted above. The worst law firm I have ever come across in this area of practice.
*Update* To reply to your cut and paste response. In the first instance I did fill out your " customer feedback " a few weeks past and as expected had no reply from your business.

June 11, 2023
Unprompted review
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Reply from Harper Macleod LLP

Dear Mr Bogo, we are sorry to hear that you wouldn't recommend Harper Macleod to others. In order for us to address any issues, it would be helpful if you could share some additional information by completing the form located on our feedback page - https://www.harpermacleod.co.uk/feedback/

Rated 5 out of 5 stars

Very helpful

July 26, 2023
Unprompted review
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Reply from Harper Macleod LLP

Thank you for taking the time and rating your experience with Harper Macleod. Your feedback is much appreciated!

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