Flawless customer service is hard to find these days and Harrison Cameras earns my 5 stars. Part exchange was very good, better price than anywhere else for used, and there's a real knowledgeable per... See more
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Sheffield based photography shop with over 50 years experience. Photography is our passion, we love it, we learn it, and we play with it every day! Huge range of new and used photography equipment, 1000's of products on display in-store. We are a community-based business. Free customer car park
Contact info
112-114 London Road, S2 4LR, Sheffield, United Kingdom
- 01142760002
- sales@harrisoncameras.co.uk
- www.harrisoncameras.co.uk
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Replied to 75% of negative reviews
Typically replies within 48 hours
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I bought a Nikor 35mm f1.8 used lens in…
I bought a Nikor 35mm f1.8 used lens in good condition. Takes photos as new. Very pleased with purchase.
A big let down and wouldn't use again.
Have dealt with them several times before and have always rated them highly. Unfortunately, however, I could not do the same this time.
I took four lenses down to part exchange after having received a quote via email. Harrison's initial offer was far below that I'd received from WEX but Harrison's had the item I wished to purchase in stock. When I pointed out that their offer was far below the other offer, they immediately said they could match it. All good so far.
Travelled down with the lenses, left them with them to check over only to be told that all 4 were in unsaleable condition because of fungus. One lens was brand new and all four had been checked over already at WEX.
I appreciate that they need to check things themselves, but all four being rejected seemed a little suspicious. I think they probably over-promised on the valuation in their effort to match WEX.
To make sure that what they had told me was genuine I paid to have one lens (the one that had never been used) independently assessed. It was classed as mint.
If they didn't want them, that's fair enough but their justification seems unreasonable.
All lenses have since been sold and the new owners have been totally happy with them.
So all in all a disappointing experience that has definitely put me off using Harrisons in the future.

Reply from Harrison Cameras
Always excellent service over the years…
Always excellent service over the years I’ve used Harrison’s! Mentioned in conversation one time my old Nikon D750 I used to have hadn’t been for a recall service with Nikon and even though I’d not bought the camera with them they sent it off for me!! They go above and beyond 😊
Unbelievable
Unbelievable! Free customer car park, easy to find location. Huge stock, and having listened to my garbled list of priorities, the young lady produced a Nikon camera body, explained all its operations, then matched a lens to my requirements, and she hit the lower end of my budget, not the upper end. Highly recommended. DD Retford, Nottinghamshire
Very happy with first order!
Ordered my first lens from here recently, arrived in even better condition than advertised. Fast shipment and a great price. Very happy customer, will definitely order again.
I bought a used 5D MarkIV Nov 2022
I bought a used 5D MarkIV Nov 2022. I can hardly call the camera used as it had only a 75 shutter count, almost new. I had issues with my payment method, so I had to reach out to them and the customer service agent that attended to my query was very helpful. The package came in earlier than I expected. The camera works great and I am very happy with my purchase
Top class customer service and a quick…
Top class customer service and a quick turnaround for a quality Sensor clean on my Nikon camera.
Could do better
Paid for next day delivery of an item.
I was told it would arrive the next day.
It didn't.
So I enquired, and was told it would arrive the following day.
It didn't.
So I enquired, but received no response (ie, I phoned on the friday afternoon, and no one was available to answer my call, so I left a message on the answerphone, but nobody got back to me that day).

Reply from Harrison Cameras
From order to delivery BRILLIENT…
There we no problem at all i ordered online, very easy to do, and the lens was delivered with in 3 days, and the lens is in perfect condition as described.
I Used Harrisons Cameras for the first time very professional
I used Harrisons Cameras for the first time and it will not be my last. Item was cheaper than other company's on line. I saved between £10-25. Very quick postage, came quicker than expected. Very professional in handling my order. Will definitely use Harrisons cameras again.
Great experience
Great experience, both knowledgeable and helpful. Will use them for all my photography needs in future.
For website administrator
Someone needs to revise the order acknowledgement email — the font sizes, layout and images are all wrongly displayed on some modern devices, like a phone for example, and it shows as From: Website. Also, why report the customer's IP address, was it coded about 20 years ago?
Stock availability issues
Not very happy. Placed order on website, order confirmed, 2-4 working days despatch/delivery, followed by an email to say items out of stock and May or may not be available for despatch in 7-14 days. If indeed they do arrive within 14 days it is not an issue for me on this occasion. However, if I’m then advised that they’re still unavailable, which seems to be the suggestion, that would create problems for me. This information should have been there at the time of ordering.

Reply from Harrison Cameras
Excellent service from Harrison Cameras
Free next working day delivery was a bonus when I decided to order a DJI Mini 2 Fly More Combo Kit from Harrison Cameras. Delivery was on time and I was soon out and about flying my new drone.
Brilliant.
Thank you.
I highly recommend Harrison Cameras
I highly recommend Harrison Cameras. Their service is second to none, nothing's too much trouble and all the Staff are very helpful & knowledgeable. New & especially used, I know I will receive the same level of service and get an honest, truthful appraisal of the condition and the peace of mind that all items are tested and checked before sale. Most of my purchases are now online, it's so quick and easy to order and the delivery service from both Harrison Cameras & Dpd is outstanding.
Frequent return customer to the shop…
Frequent return customer to the shop over the past few years. The staff are always friendly and very knowledgable. I have had no issues with the cameras or excellent service I have received every single visit.
It is a super shop and well worth a visit for the all types of photographer. Camera shops like this are few and far between and they certainly keep the family owned feel to the shop, I simply don't go anywhere else.
Good all round service
Very good response to questions pre-purchase. I purchased a used lens which arrived quickly and was as described. Will definitely use again.
Great service! And fantastic camera!
Another great experience with Harrison Cameras. I traded in the crop sensor camera I purchased from them on another seconhand full frame camera.
I settled on the D800 on their site after speaking to an advisor. There was an issue with DPD, which was beyond their control, but everyone I spoke with or dealt with were professional and friendly.
The camera itself was fantastic, it looked like it had just been taken out the box. After sourcing a data cable for it I was able to use the camera today for the first time, and the results are amazing!
The whole experience of dealing with Harrison is a pleasure and you get very good advice, they are without doubt my go to shop now!
Excellent service
Excellent service. The quote I was given was honoured and the whole process was simple.
Just got delivered Sony 16-35mm f2.8…
Just got delivered Sony 16-35mm f2.8 lens.
From the very beginning I had no issues with communication with the store! They have professional and knowledgeable customer service. The delivery was fast (22hrs) and the most important: genuine UK product for a very competitive price. Thank you very much Harrison Cameras! I will not look anywhere else for the next photo equipment purchases.
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