I had such a lovely experience at Harrods thanks to Rachel in the beauty department. I originally picked up products that were completely wrong for my skin type, but she took the time to sit me down... See more
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Me and my partner drove 2 hours from Portsmouth to lakeside today just to come to Harrods beauty for their niche fragrance selection! Rosie was absolutely amazing at helping my partner find the right... See more
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I popped into Harrods today to specifically test two fragrances. The lovely Sarah was so helpful and cheerful during my visit. She introduced me to a further scent which was not on my radar and whic... See more
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Was served by an absolute gem who made the whole experience feel super special. Walked in with a mind to buy an expensive gift and happy to say there’s no buyers regret. Izzy is a star. Will most defi... See more
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Company details
Information provided by various external sources
Harrods began as a wholesale grocer' and tea merchant in east London, first opening its doors in 1834. Since then, it has grown to become the world’s most famous department store, known for its unrivalled range of luxury merchandise. As well as exclusive brands and myriad departments, one of Harrods’ most renowned attributes is its unparalleled service. Harrods continues to be guided by its philosophy of “anything is possible” and, to this day, our customers remain at the heart of everything we do.
Contact info
87-135 Brompton Road, Knightsbridge, SW1X 7XL, London, United Kingdom
- 020 7730 1234
- customerservice@harrods.com
- www.harrods.com
4.1
Great
6K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
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Excellent customer service from a…
Excellent customer service from a delightful young man at Estée Lauder. He answered all my questions about product and was knowledgeable about them all. Nothing was too much trouble and I didn’t feel rushed at any time. My experience of shopping here was excellent, and I was treated with respect as sometimes as woman in her 60s buying makeup can be treated as if they’re not young enough to matter. I’ll definitely come back ther in the future.
April 15, 2026
Unprompted review
Reply from Harrods
Good afternoon,
Thank you for taking the time to share your kind feedback.
We’re delighted to hear you felt respected, well supported, and never rushed during your visit.
Providing knowledgeable and attentive service to every customer is very important to us, and your comments will be shared with the team.
We look forward to welcoming you back again soon.
Harrods Customer Service
Always such wonderful service (Hermes…
Always such wonderful service (Hermes ready to wear floor 1)
The most amazing shopping experience every time
April 15, 2026
Unprompted review
Reply from Harrods
Dear AH,
Thank you for sharing your feedback with us.
We’re delighted to hear that you consistently enjoy such a wonderful shopping experience.
Providing exceptional service is very important to us, and your kind words will be shared with the team, who will be thrilled to read it.
We look forward to welcoming you again soon.
Harrods Customer Service
I absolutely love shopping at Harrods…
I absolutely love shopping at Harrods in London. Everything I could possibly want is all in one place, which makes the experience so convenient and stress-free. The variety, the atmosphere, and the overall customer service are always top-tier, and it truly makes every visit enjoyable.
A special shoutout to my personal shopper, Adetoro, who consistently goes above and beyond. He makes everything feel effortless. Even when I’m unable to visit in person, he’s always available to help with my purchases. And if he’s off work, he still takes the time to communicate clearly and let me know when he’ll be back(making the whole process smooth and reliable)
He goes above and beyond every single time !!
August 15, 2025
Unprompted review
Reply from Harrods
Dear YBlaize,
Thank you for taking the time to share your kind feedback.
We are delighted to hear that your experiences at Harrods continue to be so enjoyable and that our service consistently meets your expectations.
It is wonderful to know that Adetoro has provided such exceptional support, both in store and remotely, through his dedication, reliability, and clear communication.
Your comments will be shared with Adetoro and the wider team, and we look forward to welcoming you again in store soon.
Harrods Customer Service
Exceptional customer service with Collection Concierge team…
I had a fantastic experience with the Harrods Collection Concierge team. Amika, Tiffany and Samira were incredibly helpful. They went above and beyond to assist me via email and over the phone to arrange a tax-free export order to my niece overseas.Their professionalism and kindness really stood out. Truly excellent customer service - thank you again!
April 15, 2026
Unprompted review
Reply from Harrods
Dear Richard K,
Thank you for taking the time to share your feedback.
We are delighted to learn of your positive experience with the Harrods Collection Concierge team and to hear that Amika, Tiffany and Samira provided such attentive and dedicated support throughout the process.
It is wonderful to know that their professionalism and care contributed to a smooth arrangement of your order. Your kind comments will be shared with the team.
We look forward to being of assistance to you again in the future.
Harrods Customer service
I visited the shop at the airport and…
I visited the shop at the airport and served by Julie. I always leave Harrods happy and comfortable. Great company.
April 4, 2026
Unprompted review
Reply from Harrods
Dear James G,
Thank you for your kind feedback.
We’re delighted to hear you had a great experience in our airport store and that Julie looked after you so well.
We look forward to welcoming you again.
Harrods Customer Service
Harrods uses DPD to deliver their…
Harrods uses DPD to deliver their items. If DPD fails to do so Harrods leaves their customer out of pocket and out of item until DPD concludes their investigation. Days, weeks, months, Harrods couldn't care less.
See their reply below which is exactly what I am talking about: why am I as the customer penalized for issues Harrods have with their delivery partners? Once they accepted the parcel was not delivered (which DPD did immediately), apologize to the customer and sent a replacement ASAP. Then sort it out with your business partners in your own time.
Overall buy in store if you can but be weary of their online service.
April 6, 2026
Unprompted review
Reply from Harrods
Dear Cyanna Sutherland,
Thank you for taking the time to share your feedback.
We’re very sorry to hear about the issues you experienced with your delivery and understand how frustrating this must have been.
Please be assured that we do care and work closely with our delivery partners to resolve such matters as quickly as possible.
If you would like to discuss this further, please contact our Customer Service team on +44 (0)20 7730 1234 or at customer.service@harrods.com, and we will be happy to assist you directly.
Harrods Customer Service
Harrods always has been and will be the…
Harrods always has been and will be the best department store in the world.
March 15, 2026
Unprompted review
Reply from Harrods
Dear Pierre,
Thank you for taking the time to share your feedback with us.
We’re delighted by your kind comments, and look forward to welcoming you back again soon.
Harrods Customer Service
I’m disappointed with my experience…
I’m disappointed with my experience with Harrods.
I ordered a £100 hamper as a thoughtful gift for my in-laws during a very difficult time for our family, while my husband was undergoing medical treatment. I chose the hamper carefully based on the quality and contents advertised.
Unfortunately, what was delivered was completely different. Instead of the premium hamper I selected, they received a basic cardboard box with only a few items, including loose tea leaves and an Easter-themed selection — something I would never have chosen, particularly as it doesn’t align with our beliefs.
This was clearly an error on Harrods’ part, yet the handling of the complaint has been extremely poor. I had to chase multiple times, was even addressed by the wrong name initially, and was offered compensation that did not reflect the seriousness of the issue.
Despite acknowledging a mistake, Harrods has refused to provide a full refund and insists on a partial goodwill gesture, which I do not feel is acceptable given that the goods supplied were not what was ordered.
Very disappointing experience from a brand that markets itself as premium. I would strongly advise others to think twice before ordering gifts from Harrods, as customer service does not match the reputation.
March 23, 2026
Unprompted review
Reply from Harrods
Dear Katie Wicks,
Thank you for taking the time to share your experience.
We are very sorry to hear about your disappointment and appreciate how upsetting this situation must have been.
As your case has already been reviewed by our Customer Service team, we would kindly ask that any further correspondence be continued via your existing email thread.
Thank you for bringing this to our attention.
Harrods Customer Service
Wonderful experience at Harrods
Wonderful experience at Harrods, great customer service and helpful. I would so visit this place again and recommend to family and friends.
April 7, 2026
Unprompted review
Reply from Harrods
Dear Joseph Canan,
Thank you for your taking the time to share your feedback.
We’re delighted to hear that you had such a wonderful experience at Harrods and that our team provided great customer service throughout your visit.
Your kind words mean a lot to us, and we look forward to welcoming you back again very soon.
Harrods Customer Service
Chopped my hair like a Brick.
Chopped my hair like a Brick.
Absolutely awful experience.
I asked for a simple face-framing haircut and even showed a clear picture where the layers were meant to end at my chin. Unfortunately, that’s not what I got at all.
Instead, my hair was cut far too short—up to my cheeks—which looks nothing like what I requested. It’s so uneven and unexpected that people have actually asked if I cut it myself.
I’m extremely disappointed and honestly regret trusting them with my hair.
January 31, 2026
Unprompted review
Reply from Harrods
Dear Selin Karakaya,
Thank you for taking the time to share your feedback.
We’re very sorry to hear that you were unhappy with your haircut and understand how disappointing it can be when a service does not meet your expectations.
If you would like to discuss this further, we would welcome the opportunity to review your experience in more detail.
Please contact our Customer Service team on +44 (0)20 7730 1234 or at customer.service@harrods.com, and we will be happy to assist you directly.
Harrods Customer Service
Excellent customer service from all the…
Excellent customer service from all the members of staff in store especially Elena.A. Would definitely return 😃
April 14, 2026
Unprompted review
Reply from Harrods
Good afternoon,
Thank you very much for taking the time to share your feedback.
We’re delighted to hear you received excellent customer service and that Elena made such a positive impression during your visit.
We'll be sure to share your kind words will be shared with her and the wider team.
We look forward to welcoming you back again soon.
Harrods Customer Service
Great exeprience @ Harrods Terminal 5
Great exeprience @ Harrods Terminal 5. Customer Service Agent Jaya was First Class in assisting me.
April 13, 2026
Unprompted review
Reply from Harrods
Dear Martin,
Thank you for sharing your experience.
We are delighted to hear that Jaya provided you with such attentive and professional service.
We look forward to welcoming you back again soon.
Harrods Customer Service
"I had a wonderful experience with…
"I had a wonderful experience with Niamh, who looked after me with great care and professionalism. Her attentive, one-to-one approach made finding the right options easy. I truly appreciated the high level of service and will definitely be a returning customer."
April 13, 2026
Unprompted review
Reply from Harrods
Dear Alan,
Thank you for your kind review.
We are delighted to hear that you had such a wonderful experience with Niamh. It’s fantastic to know that her attentive, one-to-one approach and professionalism made your visit both enjoyable and seamless.
Providing a personalised and thoughtful service is exactly what we strive for, and your feedback truly reflects this.
We look forward to welcoming you back again soon.
Harrods Customer Service
Great customer service
Very helpful counter assistant which enabled me to buy the right product
April 11, 2026
Unprompted review
Reply from Harrods
Dear Sandra,
Thank you for your wonderful feedback about your experience in Harrods. We're delighted to hear you had a great time.
We hope to welcome you back again soon.
Harrods Customer Service
Thank you Adam!
I walked in right at open and was looking for a specific brand of perfume. After walking around a little bit, Adam noticed and came over to help me out. He was very warm and helpful, and led me right over to the brand I was looking for and helped me pick one out while giving me more information. He then provided me samples based on stuff he knew I wouldn't be able to find back home (Florida), which was wonderful. We chatted a little bit about the area and it was such a wonderful way to start my day out and about. Thank you so much Adam!! :)
April 12, 2026
Unprompted review
Reply from Harrods
Dear Page,
Thank you for your wonderful feedback. We’re so pleased to hear that Adam provided such a warm and knowledgeable experience, helping you find the perfect fragrance and making your visit so memorable.
Harrods Customer Service
Extremely helpful staff member!
I have been struggling with drying skin and cant seem to find anything which works. Lynette, at the Cribbs Causeway, Bristol H Beauty, was extremely helpful in explaining the products avaliable which would be best for me. She also explained how to apply and get the most out of the products. I will definitely be returning and look forward to using my new purchases!
April 12, 2026
Unprompted review
Reply from Harrods
Dear Katie,
Thank you for your kind review. We’re delighted to hear that Lynette provided such helpful and informative guidance for your skincare needs.
Harrods Customer Service
Reply from Harrods
Dear Benedetto,
Thank you for your feedback. We’re pleased to hear you enjoyed your Coffee Bar experience.
We look forward to your next visit.
Harrods Customer Service
Harrods shopping at Hermès
I had a flawless experience, both for myself and my wife. There’s nothing I’d improve! It was refreshing to meet someone so knowledgeable about Hermès, the brand, materials, and the language of it all. Thank you Raouf.
April 11, 2026
Unprompted review
Reply from Harrods
Dear Salam,
Thank you for your wonderful feedback. We’re delighted to hear that Raouf provided such a knowledgeable and seamless experience.
Harrods Customer Service
Excellent service and guidance by Anna…
Excellent service and guidance by Anna and Ramandeep in Terminal 2
April 11, 2026
Unprompted review
Reply from Harrods
Good Afternoon,
Thank you for your kind review. We’re pleased to hear that Anna and Ramandeep provided excellent service and guidance.
Harrods Customer Service
To celebrate an important event
To celebrate an important event, we chose this location, and with the support of the lovely Sheila, everything turned into a great experience!
April 11, 2026
Unprompted review
Reply from Harrods
Dear Anca,
Thank you for your lovely feedback. We’re delighted to hear that Sheila helped make your celebration such a great experience.
Harrods Customer Service
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