Harrods Reviews 6,006

Today I had a lovely young girl Amy attend to me at the Lancôme department in Harrods Beauty Silverburn. She was very honest and helpful and nothing was a problem. I made my purchase and was happy with the service from her. It’s not always been the case in that store as I’ve come across more than one case of unprofessional help. But Amy has renewed my faith in shopping there.

I have always had the best experience when visiting this The Row boutique as shopping advisor Yuki, who assisted me, is always been the kindest, exceptionally professional and helpful. Looking forward come back again soon!

Everyone was really friendly and welcoming, the store has a really nice atmosphere. Poppy was very helpful and informative, and recommended products based on my needs.

I have returned cosmetic cases twice as part of their recycling scheme and neither time was credited to my account.

When I complained in store they advised they had been having issues with it and to leave it a few weeks to sort out and contact customer service if not added. I then went on holiday in January and completely forgot about it until I went again in February, again I took some more cosmetics containers and when I went to pay they still hadn’t credited the account. At no point in either transaction did the staff say to me that I had to retain receipts as I bought new items on the return I would have thought they had suitable technology in this day and age to trace it back. I contacted customer service this week on whatsapp as am due to buy some more make up and thought I would check my points had been put on. They still hadn’t from either transaction. At this point I find it very odd that on both occasions they hand not been added and is it some sort of scam.

When I contacted customer service no one got back to me after me having to provide loads of details check my account of when I last bought from there as couldn’t remember the dates - a lot of hassle and faff when they should be able to see my purchases linked to my account. No one came back to me. Today I contacted them again and had to repeat all the same information again, which was annoying.

The agent came back and said they had emailed me to say they can’t do anything without receipts - I had used whatsapp to message so would have expected a response through the same channel. I received no such email. I went home and had to look through my receipts and did manage to find one - when I sent the image over they told me it was outside of 30 days - so they couldn’t do anything. What a waste of time. They couldn’t have told me this at the start of the conversations in the week.

I will not be shopping at Harrods again that’s for sure.

I popped into Harrods as I needed to find the gift shop, but ended up in the arcade section—Wolf, to be exact, where I was assisted by a lovely sales associate named Hanan.

She was incredibly helpful, guiding me all the way to the gift shop with ease. Her professionalism and kindness truly stood out. It’s exactly the level of customer service one would expect from Harrods.

Thank you, Hanan, for such a pleasant experience!

I was helped by Tamzin for a specific beauty question I had. She recommended both skincare and beauty products. She was lovely and very helpful. I'd certainly go back and ask her for more advice again.

Such a great experience today. I not only had my makeup done beautifully by Ashley, but also learned so much about the products and how to apply them myself. The foundation match was perfect and I ended up purchasing a few items I’m already obsessed with. Thank you!

Ashley was warm, knowledgeable, and incredibly talented. My makeup looked flawless.

I had such a lovely experience at Harrods Beauty! The employee who helped me, Sadaf, was incredibly kind, patient, and knowledgeable. She took the time to find my perfect shade match and recommended some really useful products that suit my skin so well. I really appreciated how friendly and helpful she was throughout the whole process, it made the experience feel so welcoming and enjoyable. Thank you for the amazing service!

Very very disappointed today . I was doing some shopping and thought to treat myself. I asked the lady for the price of Baccarat Rouge 540 extrait de parfum the big bottle she told me £525 , it wasn’t till I sat down at the EL&N cafe to check and they had given me the wrong type instead they gave me the Baccarat Rouge 540 Eau de parfum . So I went back and asked for it to be changed over to the one I asked for . They says it will be another £220 it isn’t my fault I was quoted £525 this is miss-information/ very unclear . The price should have been honoured given that’s how much I was quoted in the first place . I won’t shop here again I left with the smaller bottle instead . Very unprofessional I expect better from a company like Harrods .. FALSE ADVERTISEMENT.. if staff tell you a price it needs to be honoured… it’s not a customers fault they are told the wrong price … the audacity to ask for the difference in price is laughable given that’s how much I was told for the one I wanted which was £525 instead they wanted £745 …

The Grill on 5th dinner:
Nadia & Chimmy have been amazing, the service was brilliant and the food great.

My experience was exceptional from start to finish. I visited with my family and we were looked after by Evroulla, whose knowledge, attention to detail, and genuine care made the entire process seamless and enjoyable.

She took the time to understand exactly what we were looking for and guided us through a range of premium options. Based on her recommendations, we purchased a selection of items including pillows, duvet toppers, and luxury bed linen from Brinkhaus, Frette, Celso de Lemos, and Sferra (Giza cotton duvet and pillowcases). The quality of these products is outstanding, and we are extremely pleased with our choices.

What truly stood out was not just the in-store experience, but the after-sales service as well. Evroulla continued to provide support, even assisting my parents afterwards, ensuring everything was handled with care and professionalism.

Overall, the service exceeded expectations and reflects the standard you would hope for from Harrods. There is very little to improve, but if anything, ensuring more staff deliver the same level of expertise and personalised service as Evroulla would elevate the experience even further.

I would highly recommend visiting Luxury Linens at Harrods and asking for Evroulla if you are looking to invest in the very best bedding available.

Lovely experience as always. Service is 2nd to none. Always very helpful and on hand to advise. And the free delivery service to your home is absolutely brilliant - saves carrying your shopping bags around all day.

I have been a Harrods customer since I was 25 - now 64. Yesterday when I rang to book some repeat hair and beauty treatments I was asked to pay in advance. I’m appalled with this ‘new booking policy’ as I’m sure all your long-term, loyal customers are - additionally you have my details via my account with you, my credit/debit card details are registered with my account and I have a Rewards card. If you’re worried about new customers not turning up for appointments or walking out without paying, have a policy for new customers but treat the rest of us with more respect!

I had to pay a charge for a shipped item overseas. At the time of the purchase at Harrods, I was not informed of any additional charge that I may incurr by the sales agent. They only informed my of a shipping cost that I paid along with the cost of the purchased item. Has I known of the possible additional charge that I would need to pay (which in this case was about half of the purchased item), I would have decided to take it back in my luggage. It is very important that you ask these questions about additional charges to your sales agent at Harrods as they may not reveal such additional charges.

Christine at Estee Lauder H Beauty Metrocentre was an absolute gem - made me feel so at ease. She was really helpful and knowledgeable - thank you ☺️

I was served by Diane from the Laura Mercier counter. She made me feel comfortable and welcome. Our conversation flowed as soon as I was asked to take a seat. Diane is definitley a delight for the store.
I purchased everything she recommended and will definitely be back!

I had a great shopping experience at Nars in Harrods. I was recommended their products, and decided to go in to buy a new concealer but had no clue what product would suit my skin. Sofia was really helpful and friendly, shade matched me and asked all sorts of questions about my skin and daily makeup routine to find me the ideal product!

Great butchers section, the venison biltong is fabulous

When we entered Harrods intending to visiting the Jellycat Airlines store, we weren’t aware that a ticket for each of us was required in order for us to enter the Jellycat area. So as soon as we reached the entrance on the fourth floor, we were told that we couldn’t enter unless we retrieved passes from outside, which seemed diabolical at the point that we had reached the area. The queue for tickets went down the street, and although we expected that the process would come with the advantage of the store’s capacity being kept under control, we were greeted with an overload of stress when we walked in. It was so crowded that there was little space to walk around (and must have been even worse for those with pushchairs,) which made it an incredibly overstimulating and uncomfortable experience. Everywhere you stood, you were stood in the way of somebody else. Everywhere you stopped to look at a toy, you felt so on edge because it was like you were being pushed around due to how small the space was. It was all so unnecessary, and left us feeling drained. Not a pleasant experience at all.
By a disappointed 13 year old Jellycat fan