Hartsfurniture Reviews 

Good quality at a reasonable price. Service excellent.

Ordered a solo bonfire fire pit and received promptly with great communication updates from harts. I definitely would purchase from them again.

Competitive pricing, great choice.Kept updated a about order.Prompt delivery ,

No concerns at all. Great price and speedy delivery

Great prices and fast, free delivery on my chosen date. I would recommend this company and will use them again.

Great company and good communication

Quality furniture. Delivered on time. Excellent service

I recently took delivery of a new garden dining set and I am thrilled with it. There was a slight problem at delivery and Harts customer service was exceptional - prompt, understanding, friendly and ultimately all resolved simply and without a fuss.
The furniture is lovely, the company are great and I highly recommend them.

Great service, prompt and efficient

Good. Happy with delivery and item

Great communication throughout the transaction and would recommend! Will definitely use again

Excellent service. Competitively priced, fast despatch and delivery. Good communication. What is there not to like?! Would definitely recommend based on my experience.

Great choice of products at very competitive prices. Item was delivered promptly and in excellent condition. Recommended

I placed an order for the Mesa XL on the Thursday.
I was expecting to wait at least a couple of days before delivery, but I was pleasantly surprised to receive the item the very next day.
Ordering online was fuss-free and straight forward.
Great service!

Correct item, good price, well packaged, swiftly delivered and good communications. What more could I want? Thank you, Harts.

One of the most helpful companies I have eve dealt with. Customer service was friendly and genuinely helpful. Product and quality is excellent. Delivery was fast. If I can give a 6 out of 5 I would. Great service from harts

Absolutely great customer service, I had lots of delays in the building of our patio and harts were very accommodating. I called them to rearrange delivery dates and it was easy. There was no long wait on the phones. When patio finally got finished and the furniture arrived it looked amazing. The quality is excellent. I highly recommend the heritage range from harts. The dining set us beautiful and chairs are super comfortable

Fast delivery. Excellent quality and good value

contact,efficiency and excellent workmanship

Order #000018535-
After taking delivery in early August I put the parasol up. Usually what goes up must come down. Well it didn't. Despite lots of winding (both ways) the parasol would not come down.
I have contacted Customer Services, several times. I did ask that a complaint is registered/ escalated and matter escalated. Representative told me there is no point as she handles complaints too. (clearly judge and jury).
Her unhelpful answer is to take videos of the faulty parasol in operation. I replied that I live on my own and this would prove difficult. Also, if parasol goes up it will probably, stubbornly remain up and be damaged further on next windy day.
I find the whole response truly disappointing, inflexible, uncaring and inadequate, especially given I spent £1000 with this company. Why not do the right thing- apologise for inconvenience & replace faulty goods?