I finally decided on the sofa set and realised it was out of stock. Rang and spoke to Andrew and told that there was a set but had a component missing - we discussed options and agreed on a sale. Th... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Ordered a Ratten Light Grey sofa set, 2 armchairs and a 3 seat sofa plus a dual height table. All look and fit onto to our patio excellently. Good quality and very comfortable shaped cushions, back&se... See more
Bought replacement cushion covers for our rattan furniture. Have purchased furniture from Hart’s too and always great customer service. Andrew at Hart’s answered our questions promptly and gave us adv... See more
Slight delay (about 10 days) caused by the ongoing Covid transport issues in the UK, but kept up to date on my furniture order by email on the advised delay and revised delivery date. Arrived on tim... See more
Company details
Information provided by various external sources
Premium rattan garden furniture
Contact info
Unit 7 Belfield Street, DE7 8DU, Ilkeston, United Kingdom
- 0115 932 2374
- sales@hartsfurniture.co.uk
- www.hartsfurniture.co.uk
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Really nice guys to deal with Andrew…
Really nice guys to deal with Andrew and Eric. Bought Heritage cube 8 seat rattan set lovely quality. Ordered extra spare cover which was missed off the order. But was quickly despatched and delivered by DHL 2 days later no quibble. Thank you. Only issue is due to rattan rim on edge of table. When rains the rain puddles on table top and cannot drain. So need to find a device to allow a slope for rain to drain off.
Excellent product good quality delivery…
Excellent product good quality delivery on time
Beautifully made garden furniture
Beautifully made garden furniture. We received the furniture on time and the driver was helpful. Furniture fits perfectly on our new patio. Looks great
thank you for excellent customer…
thank you for excellent customer service. The delivery driver was very helpful. The garden furniture was well made and feels like it’s really good quality.
We would definitely recommend it to our family and friends.
Quality Garden Furniture
Quality Garden Furniture. Really happy with service
kerbside delivery only
Be aware that delivery is kerbside which is no good whatsoever if you can't unpack / move furniture from your front drive on your own. No delivery time slot given either. Totally impractical. Sadly, had to return furniture.

Reply from Hartsfurniture
Harts furniture really is a great…
Harts furniture really is a great company to buy from. The quality of the furniture is much better than I imagined and the people who answer the phones are always very helpful and knowledgeable. The furniture is well made and comfortable!
Excellent service and good price.
I ordered a corner garden set by telephone (wanted to check not a scam company as so many about). My call was answered immediately and the guy who answered was very polite and helpful. I was able to choose my delivery date and received confirmation invoices via email immediately. The goods were delivered as requested and the delivery driver was very pleasant. My husband checked all the goods as he took them out of boxes and all seem fine. We are waiting to set it up as getting a new lawn fitted next week - so looking forward to being able to sit out on it in the sun.
Excellent product
Ordered a dining set, and its amazing value. Really impressed with the quality. We brought the heritage 6 seat round set. The chairs are big and comfortable. Delivery was quick, the rattan feels really strong and long lasting
Amazing company
Amazing company, brilliant customer service, rarely seen these days.
Beautiful furniture delivered, slight problem with two of the cushions, which was rectified immediately. Couldn't fault them and would definitely recommend.
Ordered a Bistro set delivery was for a…
Ordered a Bistro set delivery was for a Thursday no delivery they rang me Friday asking if I would accept Saturday I said yes no problem, Saturday came and went , I rang them Mon they said they didn't know where my delivery was and when it would be delivered so I cancelled, two weeks later I got a refund after chasing them yet again rubbish firm avoid
Exceptional service from ordering to…
Exceptional service from ordering to delivery arrived before delivery date beautiful very well made won’t buy garden furniture from anywhere else
100% satisfied with my purchase and would definitely recommend
Gorgeous furniture of a really high quality. Delivered on time, driver was helpful and friendly and provided lots of useful advice. 100% satisfied with my purchase and would definitely recommend for quality and service.
Very pleased with garden furniture
Very pleased with garden furniture. Very good quality and just as described on website. They were able to deliver it early, and the delivery man was very helpful.
They forgot to send the cover but very quickly resolved it and it arrived within the week. That is also very good quality. Would definitely recommend this company.
Happy customer
The ordering process was very easy. I was notified by email what day to expect the delivery and had a chance to change it if needed. The delivery itself was very good and the driver placed it where it was safe. The furniture itself (cube) is good quality. Very happy customer.
Nice furniture, get the delivery date right!
The cube rattan dining furniture is lovely so far, although we haven't had that much opportunity to enjoy it thanks to the great British weather! Thank goodness it came with a cover. Sadly delivery arrived a day earlier than we had been advised so I had to rush back home from a work appointment in order to sign for delivery and my husband wasn't home to help as planned.
Garden Furniture
Ordering process very simple, items arrived ahead of original delivery date, kept up to date regarding delivery.
Ordered the extra clips to secure the furniture together, despite this the furniture does still come apart slightly. Overall pleased with the furniture.
GREAT FURNITURE, GREAT CUSTOMER SERVICE
I placed my order but was unable to order a cover for my furniture on the website. When I rang to enquire the phone lines were busy so I emailed and they got straight back to me and told me the item was in stock and I could order it over the phone. It came along with my furniture which arrived sooner than expected. I would not hesitate to order from this company again, customer service was great and the furniture is good quality and value for money.
Lovely furniture
Lovely furniture. Organised allowing you to choose your delivery date. Happy experience.
Great service fantastic furniture too
Great service fantastic furniture too! Really happy with our purchase
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







