Hartsfurniture Reviews 

270
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

I finally decided on the sofa set and realised it was out of stock. Rang and spoke to Andrew and told that there was a set but had a component missing - we discussed options and agreed on a sale. Th... See more

Rated 5 out of 5 stars

Ordered a Ratten Light Grey sofa set, 2 armchairs and a 3 seat sofa plus a dual height table. All look and fit onto to our patio excellently. Good quality and very comfortable shaped cushions, back&se... See more

Rated 5 out of 5 stars

Bought replacement cushion covers for our rattan furniture. Have purchased furniture from Hart’s too and always great customer service. Andrew at Hart’s answered our questions promptly and gave us adv... See more

Rated 5 out of 5 stars

Slight delay (about 10 days) caused by the ongoing Covid transport issues in the UK, but kept up to date on my furniture order by email on the advised delay and revised delivery date. Arrived on tim... See more

Company details

  1. Garden Furniture Shop

Information provided by various external sources

Premium rattan garden furniture


Contact info

4.8

Excellent

TrustScore 5 out of 5

270 reviews

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4.8

All reviews

(270)

13 reviews in the last 12 months

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Rated 5 out of 5 stars

Really nice guys to deal with Andrew…

Really nice guys to deal with Andrew and Eric. Bought Heritage cube 8 seat rattan set lovely quality. Ordered extra spare cover which was missed off the order. But was quickly despatched and delivered by DHL 2 days later no quibble. Thank you. Only issue is due to rattan rim on edge of table. When rains the rain puddles on table top and cannot drain. So need to find a device to allow a slope for rain to drain off.

May 18, 2022
Unprompted review
Rated 5 out of 5 stars

thank you for excellent customer…

thank you for excellent customer service. The delivery driver was very helpful. The garden furniture was well made and feels like it’s really good quality.
We would definitely recommend it to our family and friends.

May 17, 2022
Unprompted review
Rated 1 out of 5 stars

kerbside delivery only

Be aware that delivery is kerbside which is no good whatsoever if you can't unpack / move furniture from your front drive on your own. No delivery time slot given either. Totally impractical. Sadly, had to return furniture.

May 8, 2022
Unprompted review
Hartsfurniture logo

Reply from Hartsfurniture

Hi, I am very sorry to hear about your experience. We do advertise on our website that it is kerbside delivery, and we also inform customers in an email after your order. If this is an issue you should contact us before ordering. We appreciate a kerbside delivery is not always practical for some customers. We use kerbside couriers because they are a fast and efficient delivery method. Majority of our customers have no issues with our deliveries. Very sorry for any inconvenience

Rated 5 out of 5 stars

Harts furniture really is a great…

Harts furniture really is a great company to buy from. The quality of the furniture is much better than I imagined and the people who answer the phones are always very helpful and knowledgeable. The furniture is well made and comfortable!

May 5, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service and good price.

I ordered a corner garden set by telephone (wanted to check not a scam company as so many about). My call was answered immediately and the guy who answered was very polite and helpful. I was able to choose my delivery date and received confirmation invoices via email immediately. The goods were delivered as requested and the delivery driver was very pleasant. My husband checked all the goods as he took them out of boxes and all seem fine. We are waiting to set it up as getting a new lawn fitted next week - so looking forward to being able to sit out on it in the sun.

April 27, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent product

Ordered a dining set, and its amazing value. Really impressed with the quality. We brought the heritage 6 seat round set. The chairs are big and comfortable. Delivery was quick, the rattan feels really strong and long lasting

April 3, 2022
Unprompted review
Rated 5 out of 5 stars

Amazing company

Amazing company, brilliant customer service, rarely seen these days.
Beautiful furniture delivered, slight problem with two of the cushions, which was rectified immediately. Couldn't fault them and would definitely recommend.

September 4, 2021
Unprompted review
Rated 1 out of 5 stars

Ordered a Bistro set delivery was for a…

Ordered a Bistro set delivery was for a Thursday no delivery they rang me Friday asking if I would accept Saturday I said yes no problem, Saturday came and went , I rang them Mon they said they didn't know where my delivery was and when it would be delivered so I cancelled, two weeks later I got a refund after chasing them yet again rubbish firm avoid

September 2, 2021
Unprompted review
Rated 5 out of 5 stars

Very pleased with garden furniture

Very pleased with garden furniture. Very good quality and just as described on website. They were able to deliver it early, and the delivery man was very helpful.
They forgot to send the cover but very quickly resolved it and it arrived within the week. That is also very good quality. Would definitely recommend this company.

August 20, 2021
Unprompted review
Rated 5 out of 5 stars

Happy customer

The ordering process was very easy. I was notified by email what day to expect the delivery and had a chance to change it if needed. The delivery itself was very good and the driver placed it where it was safe. The furniture itself (cube) is good quality. Very happy customer.

August 19, 2021
Unprompted review
Rated 4 out of 5 stars

Nice furniture, get the delivery date right!

The cube rattan dining furniture is lovely so far, although we haven't had that much opportunity to enjoy it thanks to the great British weather! Thank goodness it came with a cover. Sadly delivery arrived a day earlier than we had been advised so I had to rush back home from a work appointment in order to sign for delivery and my husband wasn't home to help as planned.

August 16, 2021
Unprompted review
Rated 5 out of 5 stars

Garden Furniture

Ordering process very simple, items arrived ahead of original delivery date, kept up to date regarding delivery.

Ordered the extra clips to secure the furniture together, despite this the furniture does still come apart slightly. Overall pleased with the furniture.

August 16, 2021
Unprompted review
Rated 5 out of 5 stars

GREAT FURNITURE, GREAT CUSTOMER SERVICE

I placed my order but was unable to order a cover for my furniture on the website. When I rang to enquire the phone lines were busy so I emailed and they got straight back to me and told me the item was in stock and I could order it over the phone. It came along with my furniture which arrived sooner than expected. I would not hesitate to order from this company again, customer service was great and the furniture is good quality and value for money.

August 16, 2021
Unprompted review

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