Harts Of Stur Reviews 28,265

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent products, noting their high quality and competitive pricing. Many people highlight the prompt and efficient delivery service, often mentioning that items arrived quickly, well-packaged, and sometimes even earlier than expected. The company's customer service is also consistently commended for being polite, helpful, and responsive. However, some customers also noted issues with product quality, such as rusting knives or faulty appliances, and a few experienced problems with delivery, including missing parcels or items arriving poorly packaged. A small number of people were dissatisfied with the return process and the company's handling of product defects, feeling that their concerns were not adequately addressed.

What people talk about most

Product

Users describe positive interactions with product. Customers are delighted with the quality and value, often... See more

Delivery service

Reviewers express satisfaction with the delivery service. Many customers highlight the speed and efficiency... See more

Quality

People report positive experiences with product quality. Many customers praise the excellent quality of... See more

Price

Reviewers highlight positive aspects of price, consistently praising the competitive and good prices offered... See more

Service

Consumers find service to be positive, with many praising the quick, reliable, and efficient service.... See more

Based on these reviews

Rated 5 out of 5 stars

Excellent blender by Sage. Online order very easy and customer service excellent. Blender very robust but quieter than most blenders, easy to use. Very good price for such an exceptional appliance. Wi... See more

Rated 5 out of 5 stars

We ordered a set of stainless steel cookware, it was delivered promptly and well packaged. Unfortunately we had to return it as the specification was wrong for what we required, nothing wrong with th... See more

Rated 5 out of 5 stars

The people I spoke to on both occasions were very polite and helpful ,even when I rang with a delivery query . They dealt with the matter very quickly an efficiently ,my parcel arrived safely the fo... See more

Rated 5 out of 5 stars

Easy site to navigate. Prompt service & the toaster arrived in pristine condition & I was pleased to see it was in a re-used cardboard box. Competitive price too.


Company details

  1. Kitchen Supply Store
  2. Chinaware Store
  3. Countertop Store
  4. Cutlery Store
  5. Department Store
  6. Home Goods Store

About Harts Of Stur

Written by the company

Shop at Harts Of Stur About Harts Of Stur

HARTS are a fourth generation independent family business and have been established since 1919. We have an extensive store and warehouse in Sturminster Newton, situated in the heart of Dorset's Blackmore Vale

We are one of the UK's largest in store and on line retailers of cookware, kitchenware and kitchen electrics, stocking a comprehensive range of top brands at competitive prices.

We pride ourselves on the highest standard of customer service to both our online and instore customers. If you are ever in the West Country please pop in, we would love to see you!

FREE UK Mainland Delivery on all orders £50+

Fast & free delivery on orders £50+ to UK Mainland addresses

• Orders £50+ are eligible for FREE delivery to UK Mainland addresses

• Delivery from just £3.50 for orders under £50.

• Delivery options include; specified date delivery (including guaranted AM delivery), weekend delivery, and local click & collect options

Contact info

4.9

Excellent

TrustScore 5 out of 5

28K reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Trouble free experience

Excellent service - kept informed about order progression -
Heavy item packed very well NO damage at all to exterior packaging - something which is a bit rare !!!
Courier choice - excellent

March 31, 2026
Rated 5 out of 5 stars

staff

Member of staff is careful in handling orders. They check carefully and will think for customers.

March 28, 2026
Rated 5 out of 5 stars

Despite my initial order going awol

Despite my initial order going awol, after contacting Harts of Stur, the problem was rectified extremely promptly and despite being Easter weekend was delivered on Tuesday. Delighted with purchases. Would highly recommend.

March 23, 2026
Rated 5 out of 5 stars

Excellent sales team.

I went to order on line but for some reason, the payment did not go through. The next morning, I called the sales team and placed the order and paid. Very friendly and efficient customer service from an independent family run company. They deserve the business and I would use them again.

March 19, 2026
Rated 5 out of 5 stars

Great waterproof coat

I really like this coat—it fits perfectly, is true to size, and the quality and material are better than the Barbour coats in the store. I also love the khaki colour. I’m very happy with my purchase and wear it regularly for walking. The delivery and packaging were excellent.

March 19, 2026
Rated 5 out of 5 stars

Professional service

My item was delivered really speedily and I was age checked to ensure that I was appropriately adult for the purchase of a knife.
I was impressed with the service.

March 20, 2026
Rated 5 out of 5 stars

Good product choice

I was very happy with the choice of products available and the price was good.
The order was very smooth to place online and the parcel was delivered very quickly.

March 28, 2026
Rated 5 out of 5 stars

Great customer service

I realised after placing my order that the chopping board I had ordered was in fact too heavy for my needs. I rang customer service and it was immediately deleted from my order with no problems at all. The remainder of the order was received a day or two later with all the items received being of the usual high standard. Was kept updated on delivery.

March 28, 2026
Rated 5 out of 5 stars

Lost parcel

The parcel did not arrive but within 24hours of contacting Harts our goods were with us having been resent. Arrived in excellent condition and we love them.

March 25, 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look