Hate My Phone Reviews 

135
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 73 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptionally fast delivery, secure packaging, and the impressive condition of the refurbished electronics they receive. Many consumers note that the items look pristine and work just like new, while the helpful support team ensures a smooth overall process. However, some people mentioned experiencing frustrating delivery delays or receiving items that failed to function correctly out of the box. A few reviewers also noted significant challenges regarding communication with the merchant and obtaining timely refunds for unreceived or faulty products. Others pointed out instances where the received merchandise did not match expectations or lacked proper functionality for older models.

What people talk about most

Product

Clients share positive opinions on product quality, noting that items arrive promptly and often look brand... See more

Delivery service

Users describe ambiguous interactions with delivery_service, as experiences vary significantly among... See more

Quality

Consumers find quality to be positive, noting that products often arrive in great condition, look like new,... See more

Service

People report high satisfaction with the service, highlighting helpful interactions and reliable support.... See more

Order

Customers consistently note ambiguous experiences with order processes, featuring both rapid deliveries and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Bought a phone through Wowcher. Delivery attempted failed because I was in work and it hasn’t had option to leave it in a safe place or leave it in neighbours. Received email from Royal Mail that phon... See more

Rated 3 out of 5 stars

This is an updated review after my dealings with Hate My Phone. I believe the company itself has good intentions and was distraught at my initial 1 star review. (See below... See more

Rated 5 out of 5 stars

I had an issue. It really wasn’t an issue created by hatemyphone it was misleading information by Wowcher. I reached out and spoke to the amazing Freya! Although I was very frustrated, Freya remained... See more

Rated 5 out of 5 stars

I originally ordered a tablet without realising it had a cracked screen. The money was quickly refunded without question. I then purchased another tablet, it was very fast, free delivery. The packag... See more


Company details

  1. Recycling Center
  2. Cell Phone Recycling and Unlocking Service
  3. Mobile Phone Repair Shop
  4. Technical Service

Information provided by various external sources

At Hate My Phone, we offer a secure and fast way to trade in your old phones in an environmentally friendly way. Enquire now to find out more info.


Contact info

3.9

Great

TrustScore 4 out of 5

135 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 7% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(135)

71 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I got a iPad through Wowcher and these…

I got a iPad through Wowcher and these I hate my phone sent it out and when it arrived no apps could be downloaded and the safari won’t load any websites so the iPad is useless there is absolutely no use to this at all extremely disappointed as it didn’t state anywhere that this iPad wouldn’t be able to download apps or use the safari so been robbed of my money gutted as I bought this for my daughter thinking she was getting a nice bargain but turns out they have robbed and upset my daughter I’ve emailed about a refund but no Answer

November 2, 2025
Unprompted review
Rated 5 out of 5 stars

Had an issue but this was resolved superbly

I had an issue. It really wasn’t an issue created by hatemyphone it was misleading information by Wowcher. I reached out and spoke to the amazing Freya! Although I was very frustrated, Freya remained level headed, calm and customer focussed. The issue was resolved in less than 24 hours and the response time to my emails was super fast! I really appreciate the time and effort Freya gave and I’m really happy with the resolution

October 23, 2025
Unprompted review
Rated 1 out of 5 stars

Got a iPad off them though wowcher and…

Got a iPad off them though wowcher and when delivered it is no longer any good can’t download any apps as the software doesn’t support it anymore it worthless and I would tell people not to buy from this company and before they say it was in the description it wasn’t don’t buy anything from this company they rip you off

October 22, 2025
Unprompted review
Hate My Phone logo

Reply from Hate My Phone

We’re very sorry to hear that you’re unhappy with your iPad. The model you received (iPad Mini 1) is one of Apple’s earlier generations, which unfortunately only supports up to iOS 9.3.5 — meaning some modern apps may no longer be compatible.

We completely understand how frustrating that must be and would love the opportunity to make this right for you. Please contact our team at info@hatemyphone.co.uk
, and we’ll be happy to assist — whether that’s with a refund or a free upgrade to a newer iPad model that supports a higher iOS version.

Kind regards,
The Hate My Phone Team

Rated 5 out of 5 stars

Initially problems there was a problem with…

Initially there was a problem with delivery after much interaction with the company I received the item unfortunately the item began not charging then switching itself off for days in fairness to the company they were more than happy to refund unfortunately I went through WOWCHER 🚩 wanted to put my refund on a credit so I had to spend it with WOWCHER
this was nothing to do with “hate my Phone”
I would recommend this company and will most definitely use again but not though WOWCHER stay away from them their practices are unacceptable

September 15, 2025
Unprompted review
Rated 5 out of 5 stars

Fast efficient delivery service

Fast efficient delivery service.
Product was great , even second hand seems looks like, and works like a new. product . You can not tell.the difference.
On the whole. Great company, who delivers what they say definitely recommend.

October 4, 2025
Unprompted review
Rated 1 out of 5 stars

I tried to contact Hate my Phone but…

I tried to contact Hate my Phone but got no reply the reason for the contact was I received an item from them a iPad mini it was next to useless no reply would never buy from them again unless just maybe someone was to reach out to me stay clear

August 12, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Organisation

Although I initially had an issue with, this organisation proved 100% trustworthy in resolving it swiftly. Their customer service team are to be applauded for their efficiency and prompt attention. I recommend this company to any potential customers.

October 1, 2025
Unprompted review
Hate My Phone logo

Reply from Hate My Phone

Hi David,

We’re really sorry to hear that you’re unhappy with your purchase. The iPad Mini 1 you received is one of Apple’s earliest models, released in 2012. As explained in the product description, these older devices are no longer supported by Apple and have limited compatibility with modern apps and software, including Kindle and other reading apps.

We completely understand how disappointing this can be and would love the chance to help. Please contact us directly at info@hatemyphone.co.uk
, and our team will be happy to look into this for you.

Kind regards,
The Hate My Phone Team

Rated 5 out of 5 stars

Refund request processed promptly

Refund processed promptly

Order not received so cancelled within the 14 days still waiting for refund 3 weeks later

September 25, 2025
Unprompted review
Hate My Phone logo

Reply from Hate My Phone

Hi Sandra,

We’re really sorry to hear about your experience and completely understand your frustration regarding the delay and refund. Unfortunately, Royal Mail has recently experienced some delivery and tracking issues which have affected a small number of our orders — including yours.

That said, we take full responsibility for ensuring our customers are looked after, and we apologise sincerely for the inconvenience this has caused. If your refund hasn’t yet reached you, please contact us at info@hatemyphone.co.uk
, and we’ll make sure this is resolved as a priority.

Kind regards,
The Hate My Phone Team

Rated 4 out of 5 stars

Happy with my item

Very pleased with my item, we brought the item through wowcher. The service was reliable and quick delivery, my son is happy with the item, definitely would recommend.

September 25, 2025
Unprompted review
Rated 5 out of 5 stars

I bought an older Amazon fire 7

I bought an older Amazon fire 7
Through wowcher and it arrived promptly in perfect condition. Great tablet for Prime Films and Kindle ebooks. The browser isn't bad. Not much storage space on this version but an absolute bargain for 26 quid.

September 27, 2025
Unprompted review
Rated 4 out of 5 stars

I bought 10 phones through eBay

I bought 10 phones through eBay. All the transactions went very well. Delivered promptly and some of the phones were better than described. They are all gift to people so I can’t comment on how long they lasted but they were working when I bought them.

October 3, 2025
Unprompted review

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