Hatmeo Reviews 462

TrustScore 3.5 out of 5

3.3

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Review summary

Created with AI, based on recent reviews

Evaluating 56 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the helpful, prompt, and professional customer service, often highlighting their flexibility in resolving issues. Reviewers frequently praise the quality of the products, particularly the comfort and design of the bras, and the overall good quality of the shoes. The ordering process is generally smooth, with many customers finding the products to be well-made and comfortable. However, some people were dissatisfied with the product sizing, noting that items often run small, leading to the need for exchanges. A significant number of customers also expressed frustration with the return policy, especially concerning international returns to China, which can be costly and complicated, with some reporting difficulties in obtaining full refunds.

What people talk about most

Product

Customers consistently note ambiguous experiences with product. While some reviewers praise products like... See more

Quality

Clients share ambiguous opinions on quality. Many reviewers express significant dissatisfaction, citing... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness,... See more

Return policy

Users describe negative interactions with the return policy. Many customers report significant difficulties... See more

Order

Consumers find order experiences to be ambiguous. Some customers report receiving incorrect items, such as... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I ordered the knitted flat shoes but they were too small. I would advise ordering a size bigger than usual. The shoes are lovely and I look forward to wearing them when my replacement arrives. Custo... See more

Rated 4 out of 5 stars

Service from long distance supplier was excellent - 5 stars. Shoes received were good quality but drop a star for being very undersized. Replacement dealt with efficiently and cost effectively but... See more

Rated 4 out of 5 stars

There was an initial problem with sizing, but after negotiations with the Customer Service team, this problem was overcome satisfactorily. The Customer Service team were, at all times, prompt, profes... See more


Company details

Written by the company

Welcome to Hatmeo, a global e-commerce powerhouse founded in 2016, with an extensive presence across 30+ product categories, including fashion, tools, toys, pets, sports and outdoors, home essentials, electronics and etc. We've become a one-stop destination for diverse consumer needs.


Contact info

3.3

Average

TrustScore 3.5 out of 5

462 reviews

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Hasn’t replied to negative reviews

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Rated 4 out of 5 stars

Great Customer Service

I dealt with Customer Service as I wanted to cancel my order. They did respond to my email efficiently and organised to have my refund deposited back to my PayPal account. Everything was sorted out within a couple of days. Great Customer Service thank you

December 17, 2024
Unprompted review
Rated 1 out of 5 stars

What a piece of junk

What a piece of junk. I have a D cup and ordered an XL bra. It couldn't even hold me in. The bra ended up riding up and almost reached my chin. I bought this on Amazon for $9.66 with $5.99 for shipping. It's not worth my time returning it for $9.66

December 16, 2024
Unprompted review
Rated 1 out of 5 stars

Full refund promised but cannot find…

Full refund promised but cannot find any information. guess I will have to turn it over to my credit card info. The order was for $59.11 to just leave. Very disappointed. Even charged a foreign transaction fee. China has quite a business.

December 9, 2024
Unprompted review
Rated 1 out of 5 stars

They are crooked as hell

They are crooked as hell. The pitures are nothing like the shirts received. They are a phot on a sweat shirt. Ugly pure trash. And wont honer the return. America stop buying from China. Should have know better.

December 1, 2024
Unprompted review
Rated 1 out of 5 stars

Incorrect size sent

Incorrect size sent. Do not buy from this company.
Did not honor return shipping promise. Offered only vouchers for less than half the cost of I paid. Told my bank the were closing business.

Do not buy do not buy do not buy do not buy
Dishonest dishonest dishonest dishonest dishonest

November 4, 2024
Unprompted review
Rated 1 out of 5 stars

Midriff push & bulge

The bras I bought ended middle of my midriff and rolled up and pushed my middle into a large roll. Asked 3 times for a refund and they want me to order a different bra with a $30 coupon. It is difficult to make a return.

December 1, 2024
Unprompted review
Rated 1 out of 5 stars

Worse than worthless

I ordered two of their bras because the ad was so good on youtube. What an idiot I am to believe youtube ads! The bra is very lacey and comfortable, but it rides up! It won't stay down where it belongs and the next thing you know, the "cups" are up under your neck! Yikes! Worse than worthless as a bra. Now when I asked for a refund, they offer $4 and a $30 discount on more worthless products...

December 5, 2024
Unprompted review
Rated 5 out of 5 stars

The bras are very comfortable and quite…

The bras are very comfortable and quite pretty. They don't poke me or hurt my shoulders. I don't just use them for daytime wear, but keep one as a sleep bra, because it's so comfy under my pajama top. I hand-wash them, gently shape them, and hang them up to dry. Very easy in every way.

December 4, 2024
Unprompted review
Rated 5 out of 5 stars

Response

Response. Now please send us another beige bra 4x for my wife to replace the one that creeps up on her.

Thanks -Roger

December 2, 2024
Unprompted review
Rated 3 out of 5 stars

The bras are comfortable

The bras are a comfortable, soft non wired design avoiding tight seams and it's very hard to find this in ordinary shops. However, underwear items need to fit very well for movement but returning items is very problematic and expensive and involve further payments for postage both of returned and replacements.

November 20, 2024
Unprompted review
Rated 5 out of 5 stars

be careful when ordering to check size…

I have dealt with the company many times and will do again as i like the bras and the delivery takes about three weeks unfortunately this time i ordered the wrong size they explained that to return them would cost a lot as they are in China .so l will have to order some more my own fault.

November 27, 2024
Unprompted review

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