Hatton Garden Metals Reviews 

7,801
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 416 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient and professional service, highlighting a quick and hassle-free process for selling items. Many were impressed by the fair and honest pricing, often receiving better offers than expected or from competitors, with some even getting more than their initial quote. The staff are frequently described as friendly, knowledgeable, and helpful, and people appreciate the extremely fast payment, with funds typically arriving on the same day. Conversely, some customers reported dissatisfaction with item valuation, citing discrepancies that led to lower offers. Others noted a lack of proactive communication regarding delays or issues.

What people talk about most

Service

Reviewers mention positive feedback about service, consistently describing it as fast, efficient, and... See more

Payment

People report positive experiences with payment, frequently highlighting the speed and efficiency of... See more

Price

Users describe positive interactions with price, often finding offers to be fair, honest, and competitive,... See more

Staff

Customers consistently note positive experiences with staff, highlighting their friendly, professional, and... See more

Product

Reviewers highlight positive aspects of product, particularly the straightforward process for selling gold... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hatton Garden Metals are consistently friendly, professional, and fair in every transaction. They regularly go above expectations and have even improved prices in my favour, which reflects real integr... See more

Company replied

Rated 5 out of 5 stars

The whole experience was straightforward, quick, and hassle-free. Before contacting Hatton Garden Metals, I visited several local pawn brokers and jewellers on my high street to see what I coul... See more

Company replied

Rated 5 out of 5 stars

An easy process to sell my gold made easy by the lovely Zoe. The resulting yield was far far superior to all other quotes that I had received , daily, over the two previous weeks from other dealers.... See more

Company replied

Rated 5 out of 5 stars

The online process was simple. I received an instant quote and unique number. Slight hiccup in timing since I waited for a postage envelope which I thought I’d ordered but didn’t arrive. I decided to... See more

Company replied


Company details

  1. Gold Dealer
  2. Gold and Silver Trading Company

Written by the company

Hatton Garden Metals based at Plouviez House, 19 - 20 Hatton Place, Hatton Garden, London EC1N 8RU We are a market-leading online gold buyer and seller, specialising in secure postal gold services. Based in London’s historic jewellery district, Hatton Garden, we have built a strong reputation for offering some of the most competitive prices for gold in the UK. Our commitment to honesty, efficiency and transparent pricing has helped us set new standards within the gold industry. Customers trust us for our professional service, clear communication and consistently high payouts. Our advanced tracking system allows you to monitor your parcel at every stage of the process, providing complete visibility and peace of mind from the moment you send your items to us. Once your gold has been received and processed, payments are made the same day, ensuring a fast and straightforward experience. Or visit us in person in Hatton Garden, London - no appointment required. We make selling your gold simple, secure and rewarding.

Sell & Buy Gold Today!

Written by the company

Get Top Prices for Your Gold Today
Your go-to destination as the UK's premier Bullion Dealers for gold, silver, and precious metals.

Buy Physical Gold & Silver

Low premiums & Free Next Day Insured Delivery*

Low premiums & Free Next Day Insured Delivery*
Hatton Garden Metal is one of the UK’s Top Rated Gold Bullion Dealers, renown for its credibility and reliability in providing gold bullion for investment purposes for UK gold investors. We offer our gold coins, gold bars, and bullion with the lowest premiums and a complete storage solution is provided for all metal purchases

Contact info

The UK's Top Rated Gold Dealer

Buy and Sell Gold for the best prices with Hatton Garden Metals.

4.9

Excellent

TrustScore 5 out of 5

8K reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 68% of negative reviews

Typically replies within 2 weeks

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4.9

All reviews

(7,801)

406 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very easy from start to finish

Very easy from start to finish. I chose to use their method of posting and received it the day after I requested it. Popped my items in the post that day and the money was in my account the following afternoon. Great service.

April 9, 2026
Unprompted review
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Reply from Hatton Garden Metals

Thank you for your lovely review!

We’re so pleased to hear everything was quick and easy from start to finish, and that the process worked smoothly for you. It’s great to know you were happy with the speed of service too.

Thanks again for choosing us! From everyone at Hatton Garden Metals!

Rated 5 out of 5 stars

Excellent experience with Hatton Garden…

Excellent experience with Hatton Garden Metals. I did a lot of research before deciding to sell my gold so felt educated and walked away from a couple of previous offers from competitors. Sent the gold off in the post to these guys and I got the best price by far and a quick hassle free service. Thank you GK

April 9, 2026
Unprompted review
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Reply from Hatton Garden Metals

Thank you so much for your review, Gayle.

We’re really glad to hear you took the time to research and felt confident in your decision, and even more pleased that we could offer you the best price and a smooth, hassle-free service.

We really appreciate you choosing Hatton Garden Metals.

Rated 5 out of 5 stars

Gold evaluation

So easy and effortless process to send your order off, in an envelope pack that is sent to you. Clear and precise instructions on how to fill out your inventory and information. Your items are sent secure prepaid shipping and from posting to receiving the evaluation was all done in a week. So impressed won’t hesitate to recommend

April 9, 2026
Unprompted review
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Reply from Hatton Garden Metals

Thank you Jack, so much for your kind review!

We’re really pleased to hear you found the process easy and straightforward, and that everything from sending your items to receiving the valuation was quick and secure. That’s exactly the experience we aim to provide.

Everyone at Hatton Garden Metals really appreciate your recommendation – it means a lot to us.

Rated 5 out of 5 stars

Absolutely brilliant service

Absolutely brilliant service, posted Tuesday, paid Wednesday. Thank you for making it all so easy. Highly recommend

April 8, 2026
Unprompted review
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Reply from Hatton Garden Metals

Thank you so much for your lovely feedback!

We're really pleased to hear everything went smoothly and quickly for you. Making the process easy and hassle-free is exactly what we aim for.
We really appreciate the recommendation from everyone at Hatton Garden Metals!

Rated 1 out of 5 stars

Not good for selling Silver coins.

Not good for selling Silver coins, I was offered a lower nugget price rather than the current Silver coin price. I took the offer as I didn't want a return and have to resell, but a coin sell should be given the current coin price not a lower nugget price. A phone call didn't get me anywhere.
Mervyn Scott.
Update: They are now selling my Royal Mint carded £20 silver coins for up to £60 each, paid me less than £23 each. NOT Customer friendly.

April 7, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service!

This was my second time selling with Hatton Garden Metals and I would not hesitate doing it again! Very quick and professional service and after accepting the offer, the money was in my account in under 2 hours. Thank you Hatton Garden Metals!!

April 7, 2026
Unprompted review
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Reply from Hatton Garden Metals

Thank you so much for your fantastic feedback! Paul we’re delighted to hear that your second experience with Hatton Garden Metals was quick and professional.

It’s always our goal to make the process smooth and efficient, and we really appreciate your continued trust in us. We look forward to working with you again!

From The HGM Team!

Rated 5 out of 5 stars

Excellent service

I have been dealing with HGM for a few years now and have always found them to be very efficient, easy to deal with & above all their pricing is fair with payments sent very quickly.

April 7, 2026
Unprompted review
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Reply from Hatton Garden Metals

Thank you so much Theresa for your kind words!

We’re thrilled to hear that you’ve had a positive experience with HGM over the years. It’s always our goal to provide efficient service.

We really appreciate your continued support from everyone at Hatton Garden Metals!

Rated 5 out of 5 stars

Highly recommend.

Extremely happy with the service from Hatton Garden Metals. It is so simple, quick and efficient. I sent some jewelery I no longer wear and some inherited items. I am over the moon with the amount I received. It's the 3rd time I've used Hatton Garden Metals and would highly recommend them.

April 2, 2026
Unprompted review
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Reply from Hatton Garden Metals

Thank you Caroline for your kind words and continued trust in us.

We’re delighted to hear that you found the process simple, quick, and efficient, and that you were so pleased with the amount received.

It means a great deal to have your recommendation and repeat custom.
The HGM team look forward to assisting you again in the future!

Rated 5 out of 5 stars

Overall a very positive experience

I sought out this particular gold dealer following careful research on-line.
My experience was more positive than I had expected. The agent was friendly and straightforward.
I was able to sell a few gold Sovereigns, as well as a set of 24ct gold bullions at very attractive rates.
Overall I'm very pleased with the entire experience, and will definitely return again.

April 2, 2026
Unprompted review
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Reply from Hatton Garden Metals

Thank you Lawrence, for your thoughtful feedback. We’re delighted to hear that your experience exceeded expectations and that you found our service friendly and straightforward.

It’s great to know you were pleased with the rates offered and the overall process.

The HGM Team truly appreciate your trust and look forward to welcoming you again in the future.

From everyone at Hatton Garden Metals!

Rated 5 out of 5 stars

I’m delighted!

I’m so happy! I found a tiny little chain link necklace I didn’t realise I had in a bag of stuff (which has been lying around for probably 25 years!) Did a quick Google and on a whim I sent it off to Hatton Garden metals. It was so easy - they sent me an envelope, I popped everything in and posted it, and on the same day it arrived with them they advised they were sending £125 to my bank account! I had no clue really as to the value or even if the item was gold so I placed my complete trust in them and I was delighted - I 100% recommend them. A little windfall like this has made my week, my month, my year… in these days of expensive food and petrol, it feels like a lottery win! Thank you very much. Brilliant! Update - not received the money yet a week later so busy querying it - update #2 after a couple of false starts, rang up and the issue was sorted in about 10 minutes, overall still extremely happy :-)
can’t wait to find something else to send!

April 1, 2026
Unprompted review
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Reply from Hatton Garden Metals

Thank you so much for your wonderful feedback Stephanie!
We’re absolutely delighted to hear how pleased you were with the experience and that everything was so quick and easy for you. It’s fantastic that your unexpected find turned into such a lovely surprise!

We really appreciate your trust in us and your kind recommendation. Enjoy your well-deserved windfall, and we hope to help you again in the future!

From everyone at Hatton Garden Metals!

Rated 4 out of 5 stars

Very well executed

Very well executed, staff helpful, very pleased with our experience but would have preferred more privacy as we could be overheard.

March 31, 2026
Unprompted review
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Reply from Hatton Garden Metals

Thank you Deb, for your kind feedback.
We’re delighted to hear you were pleased with your experience and found our staff helpful.

We appreciate your comment regarding privacy and will certainly take it on board to improve.

We hope to welcome you again soon from everyone at Hatton Garden Metals!

Rated 5 out of 5 stars

Great service

Sent my gold sovereign by post on Wednesday and by Thursday mid day I had received payment the same as quoted. Very happy, great quick service and will use again.

April 2, 2026
Unprompted review
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Reply from Hatton Garden Metals

Thanks so much for your kind words Jennie! 😊

Glad everything went smoothly and you got your payment quickly.
Really appreciate you taking the time to share this — look forward to helping you again!
From everyone at Hatton Garden Metals

Rated 5 out of 5 stars

Very friendly and professional

Very friendly and professional, a good price and quick service.

March 30, 2026
Unprompted review
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Reply from Hatton Garden Metals

Thank you, Mark, for your kind feedback! We’re really pleased to hear you found our service friendly and professional, and that you were happy with the price and speed. It was a pleasure serving you, and we hope to see you again soon!
From The HGM Team!

Rated 5 out of 5 stars

Hats off to Hatton Garden Metals

Hats off to Hatton Garden Metals, another great sale, the best buyer of gold in the Country.


March 31, 2026
Unprompted review
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Reply from Hatton Garden Metals

Thank you so much for your kind words Robert!

We’re delighted to hear you had another great experience with us. Your continued trust and support mean a lot, and we look forward to helping you again in the future!

From everyone at Hatton Garden Metals

Rated 5 out of 5 stars

Excellent service

Visited the new shop today. very professional and efficient. Also staff very honest when assessing the gold. Would 100% recommend them

March 30, 2026
Unprompted review
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Reply from Hatton Garden Metals

Thank you Chris for your kind words! We’re really glad you had a great experience at our new shop. Our team takes pride in being professional, efficient, and transparent when assessing gold, so it means a lot to hear your feedback.

We truly appreciate your recommendation and look forward to welcoming you back again soon!
From The Hatton Garden Metal Team!

Rated 1 out of 5 stars

I was really looking forward to sending…

I was really looking forward to sending in my items, having heard such good things about this company, but my gold pack order was cancelled without any prior notice. I had to find out myself, without even the courtesy of an email, which was disappointing. If they can’t handle something as simple as keeping a customer informed, it makes me wonder whether I can put my trust in them to provide an honest and reliable service.

March 15, 2026
Unprompted review
Rated 5 out of 5 stars

A genuine good company

Super easy to send items .super fast appraisal. Paid into my bank within in hours of the parcel getting delivered to them . All in all total time from me posting to money in bank 28 hours ..not to mention top price paid I could find.
A*****
Lady on the phone was very helpful and friendly too.

March 27, 2026
Unprompted review
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Reply from Hatton Garden Metals

Thank you so much Barry for such a lovely review 😊

We’re really pleased to hear how quick and easy you found the whole process, and that everything moved so fast from posting to payment — that’s exactly what we aim for!

Thanks again for taking the time to share this, we really appreciate it! ⭐ From The HGM Team!

Rated 5 out of 5 stars

Excellent service as usual

Excellent service as usual. Good website, full of info, easy to navigate. Easy to set up a transaction and a swift resolution.

March 27, 2026
Unprompted review
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Reply from Hatton Garden Metals

Thank you so much Kevin for your kind review! 😊

We’re really glad you found the website easy to use and that everything was straightforward to set up. It’s great to hear the process was smooth and resolved quickly for you.

Thank you so much from The Hatton Garden Metals Team!

Rated 5 out of 5 stars

Super quick payment

Super quick
Excellent price
Super fast payment
Highly recommend this business

March 26, 2026
Unprompted review
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Reply from Hatton Garden Metals

Thank you Vanessa for your review.

The HGM look forward to welcoming you back very soon!

Rated 5 out of 5 stars

⭐️ Hatton Garden Metals – Where Value Meets First-Class Service

I paid a visit to Hatton Garden Metals on Monday to sell some gold, and I must say, the experience exceeded all expectations.

Not only was I offered double the amount quoted by two other dealers, but the level of service was quite simply beyond the call of duty. From the moment I walked in, everything was handled with professionalism and genuine care.

A special mention must go to Sam, who was exceptional in every respect. He carefully separated the different karats, my Krugerrand, and coins with meticulous attention to detail, before presenting a clear and fair valuation in a friendly and reassuring manner.

When I asked how quickly the funds would reach my account, I was told “within two hours.” True to his word, by the time I arrived home, the money was already there — now that’s efficiency!

I still have another small lot to sell, and there’s no question where I’ll be going.
Sam — be on the lookout, I shall be back!

Highly recommended for anyone looking for honesty, professionalism, and outstanding value.

March 23, 2026
Unprompted review
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Reply from Hatton Garden Metals

Thank you Ellis for taking the time to write this — honestly means a lot.

Really glad we could get you a better price than you’d been offered elsewhere, that’s always the aim. I’ll pass your kind words on to Sam as well, he’ll really appreciate it — he’s always very thorough with everything, so it’s nice to see that recognised

We’ll be here whenever you’re ready to bring the rest in — the HGM team are always happy to help

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