Havebike - Collect & Return Reviews 

Cycle was booked for a 69.99 standard service, with the replacement of tyres and inner tubes requested at the collection site. Brake pads were found to be in need of renewal a week after the bike arrived in workshop. Having to pay for this check PLUS the repair parts and labour incurred a total cost of 177, more than I paid for the bike second hand. Although the cycle is roadworthy and was repaired well, it would have been cheaper to replace it.

A number of different repair quotes were received by phone and email, but credit to HB they dialled back costs I flagged up as excessive.

HB were friendly and agreeable throughout the process, and to those who might consider using them for repairs that can be claimed as business costs, wholly recommend them.

Ordered delux service and was guided for parts replacements which were necessary. The labour cost on each single part / component was bothering and made the total quite expensive. If labor cost was charged within the whole fixture like you do for maintenance service that would have been much better. Paid the money so of course my bike came back very refreshed in good shape.

Very good. Kept us fully informed and the bike seems great.

A excellent service with collection and return of the bike. Professional service by a team that are experts in bringing you bike back into working order.

Excellent service from start to finish!
Good communication at every step. My bike needed extra work over and above the service which was clearly itemised and laid out for me to make the decision on whether to approve it or not. Very friendly drivers picking up and dropping off my bike. Would highly recommend and I will be using them again for the next service.

These guys are the best and they just get better. I have 4 bikes they serves and take care off. They are the epitome of what customer service should be like.

Amazing service and collection and delivery was great.

The phone service they have I would not recommend, because they cannot answer any questions you might have and say that no one is available or that they are on leave for today:-) much easier and quicker via mail.

Such a great company! James and Matt were hugely helpful, very patient with sorting my requirements and super flexible throughout. Plus my bike has returned looking brilliant! Couldn’t recommend Havebike enough.

For the second year in a row the customer service is excellent, easy booking, pick up and super detail as to what is mandatory or advisory. The customer comms during the whole process is exemplary. Thanks!

Didn’t put the seat posts back to the original set up and the costs for the additional fixes seem high compared to my local bike shop.

My bike was picked up for a deluxe service. They were very communicative, and picked it up and dropped it off professionally. They recommended £500 worth of changes to the bike, which I opted not to take. Since I've received it back, a whole host of problems have occurred with the bike, none of them which were listed on their recommended list of extra work. I have taken it to a bike mechanic who said they did a bad job and didn't pick up on some key problems with the bike that needed addressing. I would not go with this company again.

Fantastic, efficient service. Highly recommend

On time, very polite, and efficient service

The team at Havebike are great. I’ve used them for years for bike servicing and have always found them very accommodating and helpful.

Personal Service with real people looking after you. They recovered a small issue really quickly and all is well.

Easy, quick and efficient service. Nice job!

Expensive, however, worth it in my opinion for the convenience of having your bike collected and returned (washed too). Good communication regarding some extra work that needed completing and all costed out with options to approve the work or otherwise. Bike rides really well after the service. Would use again.

*Edit 2: after alot of back and forth have bike took the bike in and come back saying they suspect the damage was done prior to them handling my bike, after previously admitting to before and after pictures of them handling the bike and admitted the damage was in their workshop. This was roughly a month ago and I have not heard back from any emails nor have I been able to contact them via telephone. Any time before them trying to pass the blame, the replies on email were very prompt and the phone was never going through to the waiting line.

*Edit: Havebike have contacted me and have admitted fault to the issue. They are currently contacting dealers to replace the defected forks. The customer service was hassle-free in resolving the problem.

I am far from happy with the service I have been given. My bike has been returned with scuffs all on the top of my fork! Presumably from some kind of file or abrasive tool. It is clearly not from accidentally dropping the fork. This is not a normal method or acceptable method of a headset installation and how this is seen acceptable is appalling! With aluminium now exposed this will now be prone to corrosion. From my pictures you can clearly see around the bottom cup of the headset the abrasive marks left by your workshop, there is also another nick again showing the metal material, this shows a very poor quality of work and for my bike to be returned on the hope it wouldn't be noticed is absolutely atrocious!

Whilst collection and drop off was good, the repair of the bike, with labour and parts ended up costing a fortune and took a lot longer than expected to repair. Will go local next time.