Havebike - Collect & Return Reviews 

Lovely workers (Daniel, Nathan and Thanos) but difficult to get in touch with customer care and additional repair work is grossly overpriced (about 2 to 3 times that of other places I've used). After receiving my qoute I asked for my bike to be returned as they refused to do service without making repairs. Cost me about £30 to take to their workshop and back.

Overall very good. Very professional service. The bike was supposed to be back in 1 week. It took 2 months due to a missing part and not being able to receive them fast enough from the manufacture. Communication could have been better, rather than me chasing.

Excellent, friendly, efficient service.

I was told that Have Bike were not part of Halfords as I had a bad experience previously.
However found out when I complained to customer services that it was owned by Halfords.
No communication until I chased as they had my bike for 10 days rather than the 2 quoted.
They couldn’t fit the like for like part so wanted to charge me to fit a less suitable part and if I didn’t like it could pay again for the replacement!
Then wanted me to collect the bike when I had paid for collection & return service!
After complaining they fitted the alternative part FOC.
Communication was not good throughout!

Spot on service. Truly impressed with the professionalism and the quality of service imparted.

Amazing services. Collected my bike on time. One of the parts I wanted to fit arrived late at my place and I spoke to Nathan on the phone he arranged it to be collected free of charge. Very happy with services. It will definitely be my n. 1 option going forwards.

Had a bike inspection carried out by Halfords and accepted the advice to carry out service and repair work. When the bike was in the workshop other problems were found. I called Havebike to discuss these and I found them to be extremely helpful and easy to communicate with. I have ended up spending more than I anticipated but I feel everything was genuinely needed. They telephone support was patient and clear. The team could not have done more to help me and particular thanks to Nathan who remained very polite very calm and very re-assuring. Would use Havebike again without any hesitation and recommend them to anybody.

Customer service was quick to respond. I ordered a pedal that didn’t arrive but not the company’s fault. Kudos team

Bike booked in for a £199 service to be collected on 21 July 22 and due for return on 29 July 22
21 July 22: No call prior to collection
29 July 22: I call havebike to be told (by a very helpful Nathan) that my bike has not been in the workshop and it will not be delivered today.
So what’s going on havebike? No updates to let a customer know that he doesn’t have to spend the day waiting for a bike that’s not going to be delivered, no updates to let a customer know when he can expect the return of a bike and forward plan his day to accept a collection.
No proactive communication from havebike makes me wonder why I paid a premium price for a suboptimal experience, that, as yet, is not complete.

My e-bike was collected on time by James, taken to the workshop & given a thorough examination, I received, by email, the information of parts needing special attention & the cost thereof. This I paid as I wanted my e-bike in good order to use again! The repairs were done &, die to a computer glitch I didn't get my bike back til a day after it was meant to be returned &, unfortunately, the saddle was to high! I asked a friend to help lower the saddle the next day.

Picked up bike and serviced without issue.

Missed the deadline to deliver my bike when agreed and did not communicate it. However customer service was quick to intervene and we agreed a satisfactory remedial plan. I look forward to getting my bike back.

Brilliant service and perfect for me as I'm new to the area and don't drive. Ordering service online was quick and easy to use and communication after that was superb. Pick up and drop off was as described online and drop off and information on what they did to the bike was very informative. Will surly use again if needed.

Expensive but worth it, bike is as good as new.

Great service. Guys gave collection time and return and were polite and helpful even with a flat tyre which was promptly re-collected, fixed and returned. Bike given new lease of life!

I would recommend these guys made things so easy for me. Pointed out things wrong with bike and you can choose to get work done or not. Bike got returned I test rode bike but gears wernt quite right. Give the guys a call collected bike Saturday and returned Monday with my complaint sorted.
Got a call Monday morning saying bike would be delivered between 9 and 11 but no one would be in so they delivered to my work address
Thanks Havebike and all staff that dealt with.me.

Collected promptly, communication excellent, delivered back efficiently and on time .
I haven’t ridden my bike yet but I await that pleasure!!

Initially I was a bit disappointed as pick up appointment missed and delayed return but work was very good quality with nice attention to detail so thank you.

Easy to book - turned up as expected, took care of the bike well, good communication on the return - were able to accommodate my request to change.
System read out from checking the Bosch motor etc very comprehensive

As the title suggests I already did a review a few weeks ago. However, I want to follow it up with another quick review just to emphasise how good Havebike are.

In short, maybe two weeks after my full service, I had a problem with my back tyre. I found this odd because I had gotten the full service and that I had previously said the bike had felt like new.

Anyway, I emailed Havebike, explaining my problem and citing the 3 month warranty. I had an email back without any quibble saying they would be happy to collect the bike and look at it again for me. The bike was duly collected and about a day later Matt or Michael (soz can’t remember the nice guy’s name), rang me and explained the issue. It turned out, the fault was possibly my own, but all the same he said they had replaced the inner tube at no extra cost and sending my bike back to me. He also said to me if I encountered the problem again to let them know in an email.

My point is this is proper customer service. I was really worried I’d have to fork out more money but I didn’t and everything was talked about with me in a professional way.

Thank you to everyone including the drivers at Havebike.

I hope anyone who is a bit worried about using this service will read this review and my prior review and see what a special company you are.