Havebike - Collect & Return Reviews 

Fantastic service, so easy to use!

Not everything went as expected with the service and there was some tweaks I needed to make myself when it was returned... However, after I communicated this with Have Bike it was delt with extremely well. 10/10 Customer service. Would reccomend to anyone .

Updated Review - since below post, complaint acknowledge and appropriately compensated. Bike returned in immaculate condition and rides like a new machine so cannot fault the quality of the work done

Awful service. This company took my bike over two weeks ago, saying it would be returned within 2 days. They provided some additional work recommendations which I paid for. No update on return time and the 48h window passed. When I asked they eventually suggested the following weekend it would be ready. That has now passed and follow-up email they said it would be returned yesterday. It has not been returned and no further comms. I have treated it expressed that I am riding the ridelondon (in 4 days now!) and as it stands will not have a bike. They have currently stolen my bicycle

The bike service was great. However, the communication was absolutely abysmal. When I booked my bike in for a service and then had the results of the assessment to say it needed new parts, not once was there a mention of a delay in receiving the parts and the knock on effect of a delay in returning the bike to me. I had to message 3 times before I was actually told that there was a wait for the part to be delivered. It felt like I'd paid for my bike to be stolen. After 9 days I was eventually contacted to say the bike was ready for return. I gave details of work numbers and of where the drop off driver could park to return the bike to me. These weren't passed on to them and the driver ended up lost at the other end of my work place.

Very good experience with the company, pick up and collection was very efficient and they provided a narrow time window which is helpful. Communication was proactive and whilst my bike needed a lot of replacement parts they got through it pretty quickly. Will definitely use again, my bike feels brand new.

A frustrating experience: I had to chase for a refund after I was overcharged to the work carried out; and I had to chase to get my bike back after the work was complete (they had it for 6 days in the end). I had a lot of work carried out, including a deluxe service and a disc brake service. It looked great on return, but on a ride 2 weeks after I got my bike back, the brake pads in my rear brake simply fell out. Very disappointing to experience such a major failure on a safety critical component so soon after having my bike returned. So I've paid a lot of money for a full service, and end up with a DIY brake replacement because I didn't want to hand my bike back to them for another week to look at it again. I certainly won't be using them again.
I'm grateful to HaveBike for responding to this review. Their suggestion that I received a refund for the brake service is incorrect (although they did refund the original overcharge), although it is fair to say that I have not gone back to them following the brake failure to raise this with them directly.

Great service, no fuss, friendly. Kept me up to date on the work throughout

I was very happy with this service. I was kept informed throughout the whole process from when I placed my order right up until my bike was returned to me looking and feeling new.

Good service but communication is appalling. Couldn’t deliver bikes on day arranged as they had too much work on. They said they would deliver the next day instead, so we changed our day to wait in for them but the bikes weren’t delivered. No communication at all. No apology for the inconvenience that they had ruined our day off. Will not be using again.

Picked up at work- delivered at home. Perfect!

Great service. Easy to book and collection from my door. Collection and delivery windows provided and telephone on the day to let me know driver on their way. Bike returned as good as new. Quality parts fitted. Staff all friendly and happy.

First time using HaveBike and was really impressed with the comms and service, was a very speedy service and very convenient with the pick up/drop off. Would recommend to busy cyclists!

This is the second time I used Have Bike and I am very disappointed. Apparently they have recently been taken over by Halfords, and they are no longer a small personal company. It's a pity becuase the first time we used them, we got friendly and efficient service, it was so easy and reliable. This time around my bike was not returned as expected, I had to chase it up, the customer service team were not "trained" to handle my inqiry and overall it was a disappointing experience. I hope they can improve the customer service aspects back to the level they were previously. The actual bike maintenance, and the fact they do door to door pick up and drop off is excellent.

Whilst it didn't go to plan, this company has shown great customer service and a willingness to rectify issues. I think this is a genuinely solid company, I will give them the benefit of the doubt.

Excellent bike service experience. On time for pick up and delivery, super helpful and always kept us updated. Will definitely use again and highly recommend.

Fantastic service from booking online, collection of the bike, updates during the service and repairs, and delivery back to me.

They keep you up to date on the status of your bike and flag if there are any additional issues their team find, and give you the choice whether to proceed with the additional fixes/repairs or not.

Great service.

Can't rate this service high enough - it is just so EASY. Takes 2 minutes to book online, great communication on the day, friendly drivers. The work is needed, good quality and hassle free. Then it's brought home for you. No loading it in your car, finding parking, being told you need to come back another day and do it all again. It is awesome. They ALSO send you a reminder text the next year (such a good idea!) - that's what got me to do it the second time. A yearly service I don't have to worry about.

good job defintely recomended

Second time I used Havebike. Great collection and delivery services. I was offered the opportunity to have certain parts changed, which I'm not sure I should have accepted - my option, so "fair game", I'm just noting that it may be easier to end up doing more rather than less. Ended up with a bill c. 4x what I had initially signed up for (but also a lot of new parts, so also "fair"). The cassette that was installed is not the same size as the one that was replaced, and that I don't think is right or fair. I'm overall satisfied, but will consider next time whether to go back to my local shop.

Excellent service, my 7 year old bike feels brand new. Thanks!