Havens of Westcliff Reviews 

Would normally have bought from the brand directly but this year I couldn’t find the items I needed as single items!
Easy ordering. Not keen on ordering on line as you don’t know of issues in the background.
Sturdy parcel arrived, each item well wrapped in protective paper.
I would certainly use them again - but I did miss the free present wrapping!!!!

The item turned up and was as described.

Great customer service and fast shipping

The items eventually arrived after I chased their non arrival

Nice product exactly as described. Works really well

Long handle spoons...just right for my tall mugs. Excellent quality, very reasonably priced and quick delivery.

Easy to order and great delivery

I got a different tankard rather than the one i bought

Really good customer service. There was a delay in the products being shipped from the manufacturers, but I was kept updated and informed throughout.

The Royal Mail messed up the first delivery ( jobsworth) Second one was fine
Happy with the product, it wasabirthdaypresent

Original order dispatched very quickly. I thought I had ordered the wrong item so rang to check. The team member who took the call was super helpful and resolved my query there and then. The correct piece arrived the next day!

Lodge was clean modern & comfortable The layout of the park gave a private outside veranda. Beds very comfortable. Dining chairs not so comfortable- need cushions. TV basic.

I have to start out by saying, my order arrived in less than ideal shape. The box was tattered, some of my china was broken and a whole box of cutlery was missing. If you saw how the box arrived, you would totally understand. All that being said, in less than a day of reaching out to their customer service department, I received a response (I live in Oahu Hawaii so time difference is huge). Grace from customer service gave a succinct and helpful reply on how they were going to replace the lost and broken items which made me feel valued and important as a customer. It was a breath of fresh air to get that kind of treatment. All that being said, their customer service makes up the difference between a 1 star review and a 5 star review. So, if you are debating on whether to purchase something from Haven’s solely based on logistical concerns, don’t worry, Havens of Westcliff will make sure you get your desired products.

Excellent product and superb customer service - great in every way!

Personal service, followed up promptly

Very good delivery. (On reflection would have preferred the larger (17cm) 'cereal' bowls as you can get more in !!!)

Item was delivered quickly and packaged really well.

Felt able to make email contact with a very helpful person ( 😊 ) that I've communicated by email with previously. Asked about what I was looking for and had an order placed immediately. Delivered, perfectly packed, as expected. Great Team to deal with. Thank you. Much appreciated.
Brian