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Havens of Westcliff Reviews 

5,813
•
TrustScore 4.5 out of 5

4.5

Kitchen Supply Store
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Review summary

Created with AI, based on recent reviews

Looking at 55 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent service, highlighting helpful and efficient support, and many express a strong desire to order again. People consistently find the products to be of high quality and exactly as described, often noting good value. Many consumers also appreciate fast and prompt delivery, with items arriving well-packaged and protected. However, some customers noted communication issues, like missing order confirmations or updates, and experienced significant dispatch or delivery delays. A few also found products did not match online descriptions, or arrived broken, incomplete, or without original packaging.

What people talk about most

Product

Customers had positive experiences with product, frequently praising the quality of items such as crystal... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with many customers praising prompt and swift... See more

Order

Consumers find order experiences to be ambiguous, with many reporting easy ordering processes and swift,... See more

Quality

Reviewers mention positive feedback about quality, with many customers expressing satisfaction with the... See more

Service

Clients share positive opinions on service, consistently describing it as perfect, rapid, and efficient.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had fantastic online service from Grace at Havens who ensured my cutlery order was shipped to me on time for my Christmas party. The items I ordered were better priced compared to other companies. I... See more

Rated 5 out of 5 stars

Order arrived well protected with bubble wrap and paper. The only problem I had was that having sent off my order and bank details I didn't receive confirmation of my order which made me worry. Howe... See more

Rated 5 out of 5 stars

Would normally have bought from the brand directly but this year I couldn’t find the items I needed as single items! Easy ordering. Not keen on ordering on line as you don’t know of issues in the... See more

Rated 5 out of 5 stars

As previously, Havens has delivered us with a perfect service, rapid, efficient, and beautifully packed. Thomas Medallion tableware has been our standby for many decades. Now we are in process of rep... See more

Company details

  1. Kitchen Supply Store
  2. Gift Shop
  3. Jewelry Store
  4. Living Room Furniture Store

Written by the company

Established in 1901 Havens is a specialist Department Store selling quality China, Glass, Cutlery, Gifts, Fashion Jewellery, Perfume and Cosmetics. Our mission is to be experts in our field, delivering quality branded products, competitively priced, supported by a first class service.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

6K reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.5

All reviews

(5,813)

49 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Great customer service

Unfortunately, my order arrived damaged but I contacted customer service and they arranged a replacement straight away with no fuss. The replacement arrived and was perfect. I was really pleased I hsve found this website as I had been struggling to find somewhere to purchase single plates to match my Gordon Ramsay maze set.

January 27, 2025
Rated 3 out of 5 stars

I had a mixed experience with Havens of…

I had a mixed experience with Havens of Westcliff. Delivery was quick and well-packaged, and the products were as described. Their customer service was responsive and polite, resolving issues promptly and providing updates on delayed items. However, I faced significant delays with one part of my order, and a previous experience left me less impressed with the service. Overall, decent prices and good packaging, but room for improvement on consistency. 3 stars.

January 18, 2025
Unprompted review

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