Great products … however beware customer services is totally useless .. the returns online system doesn’t work and customer services take anywhere between 5 to 10 days to respond . It seems that t... See more
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Review summary
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Reviews shaping this summary
The ladies blouses are great for work and reasonably priced for the quality but the lady staff member in the "basement" lower floor in their so called flagship store in London is so arrogant and... See more
Company replied
Having shopped at Charles Tyrwhitt for years, I liked the Better Cotton Initiative and thought I’d try H&C shirts. The shirts are good but the company and communication are awful. I had no emails d... See more
Company replied
Ordered a tie on Friday evening for a funeral the following Thursday. Paid for next working day shipping so should have arrived Tuesday. As at Wednesday late afternoon, still hadn’t arrived - so I had... See more
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Company details
Written by the company
Hawes & Curtis is famous for its quintessentially British menswear and womenswear ranges. With over 100 years of heritage, Hawes & Curtis has a distinguished British past and a promising international future. The brand currently has more than 20 stores in the UK and the flagship store remains in the heart of London on Jermyn Street, famous for its resident shirtmakers. It has also launched German, Australian and American websites. Thanks to its rapid international expansion and prominent online presence, Hawes & Curtis is an internationally recognised brand attracting customers from around the world.
Contact info
85 Frampton Street, NW8 8NQ, London, United Kingdom
- +44 (0) 207 298 2242
- customerservice@hawesandcurtis.com
- www.hawesandcurtis.com
Having shopped at Charles Tyrwhitt for…
Having shopped at Charles Tyrwhitt for years, I liked the Better Cotton Initiative and thought I’d try H&C shirts.
The shirts are good but the company and communication are awful.
I had no emails during the return/exchange process to confirm what the details of the exchange were, and I’m now stuck where I don’t know what the status is. Live chat won’t respond and the customer service line is clearly not staffed appropriately.
June 2, 2025
Unprompted review
Reply from Hawes & Curtis
Thank you for leaving a review with us.
We're pleased to hear that you’re happy with the quality of our shirts, but we’re truly sorry to learn that your experience with our communication and service fell short of expectations.
This is not the standard we aim to deliver, and we sincerely apologise for the lack of updates during your return and exchange process. We understand how frustrating it can be to feel left without clear information or support, and we take your concerns seriously.
We would be happy to assist please reach out to us via email customerservice@hawesandcurtis.com with your order details so we can look into this as a priority.
Thank you again for your honest review. We value your business and hope to have the opportunity to provide a better experience in the future.
H&C CS
Really not what it used to be
Really not what it used to be. Pussybow Olive shirt material so thin and stitching so basic barely holds shirt together. So unlike a blue one I bought 2/3 years back. Certainly not the same quality of shirts I used to buy from them 15 years ago. They might have offers in from time to time but what’s the use when quality so poor. Primark can churn out same level and better!
May 27, 2025
Unprompted review
Reply from Hawes & Curtis
Hi Jolanda,
Thank you for your review.
We are sorry to hear you are dissatisfied with your item. We pride ourselves on making high-quality products, and we are sorry that we have let you down on this occasion.
Could you please send us an email to customerservice@hawesandcurtis.com (mailto:customerservice@hawesandcurtis.com)? Please put Trustpilot Review in the subject of your email.
Once we have more information, we will be able to assist further.
H&C CS
Fabric amazing but the issue with size…
Fabric amazing but the issue with size may it was my fault I don’t know
I paid extra to do alterations but fabrics i like it
My advise!!
Look to the sizes carefully
May 16, 2025
Unprompted review
Reply from Hawes & Curtis
Hi Shelly,
Thank you for your review.
We are sorry to hear about the late delivery.
Could you please send us further information at customerservice@hawesandcurtis.com (mailto:customerservice@hawesandcurtis.com)? Please put Trustpilot Review in the subject of your email.
Once we have more information, we will be able to assist further.
H&C CS
Good support - low quality
I was please with the fitting support in-store. However, I was surprised to see that the 100% cotton shirts are so thin and wrinkle so easily. I will try other suppliers.
February 4, 2025
Unprompted review
Reply from Hawes & Curtis
Hi Marc,
Thank you for your review.
We are sorry to hear about the quality issue with your items. We pride ourselves on making high quality products.
Could you please send us an email to customerservice@hawesandcurtis.com (mailto:customerservice@hawesandcurtis.com)? Please put Trustpilot Review in the subject of your email.
Once we have more information, we will be able to assist further.
H&C CS
After ordering shirts for 400+£
After ordering shirts for 400+£, I made an error with one shirt being the wrong size, instead that the support would easily offer me an exchange as any other shop, they only allow a refund and asked me to order the shirt as a new order, which all-around would cost me additional 55 £ (10 return, +45 for ordering one shirt at a single price for 75£). This is not how I expect a qualitative shop to react.
April 24, 2025
Unprompted review
Reply from Hawes & Curtis
Hi Sebastian,
Thank you for your review.
We are sorry to hear about the return issue.
Could you please send us further information at customerservice@hawesandcurtis.com (mailto:customerservice@hawesandcurtis.com)? Please put Trustpilot Review in the subject of your email.
Once we have more information, we will be able to assist further.
H&C CS
Non Delivery but charged
I have ordered many times from H&C. But this particular order was never received. The photo shows it has been left against a white wall with no door number visible. I did not sigh for it. Why am I charged for postage if care cannot be taken to deliver safely. The request for redelivery has been rejected. I can assure you this will be last order from me to H&S
April 12, 2025
Unprompted review
Reply from Hawes & Curtis
Hi Yogesh,
Thank you for your review.
We are sorry to hear you have not received your parcel. Please accept our sincere apologies for any inconvenience this may have caused.
Could you please send us further information at customerservice@hawesandcurtis.com
(mailto:customerservice@hawesandcurtis.com) (mailto:customerservice@hawesandcurtis.com (mailto:customerservice@hawesandcurtis.com))? Please put Trustpilot Review in the subject of your email.
Once we have more information, we will be able to assist further.
H&C CS
Absolutely absurd customer service
Absolutely absurd customer service. My order hasn’t moved in 10 days and they’re refusing to honor their published terms of service providing the right to cancel the purchase contract up to 14 days from product receipt. They use a faceless 3PL with no direct contact for international fulfillment and every customer service interaction ends with them “notifying” Global-E and absolutely nothing happening. I’ve honestly never had such a disappointing customer experience with an e-commerce brand. If you’re an international customer and your purchase is a need more than a want, look elsewhere.
May 6, 2025
Unprompted review
Reply from Hawes & Curtis
Hi James,
Thank you for leaving a review with us.
I'm truly sorry to hear about the difficulties you've faced with your order and the frustration this has understandably caused. I can confirm that your order has now been fully refunded, and the funds should be returned to your original payment method within the next few business days, depending on your bank or card provider.
I am very sorry for any inconvience caused by this.
Hawes & Curtis
marketing spam and miserable staff
marketing spam and miserable staff. Asked twice to have details removed and still getting junk mail. Staff were miserable and showed no willing to be of any help.
May 12, 2025
Unprompted review
Reply from Hawes & Curtis
Hi Mr Culver,
Thank you for your review.
We are sorry to hear about the marketing issue.
Could you please send us further information at customerservice@hawesandcurtis.com (mailto:customerservice@hawesandcurtis.com)? Please put Trustpilot Review in the subject of your email.
Once we have more information, we will be able to assist further.
H&C CS
Horrible customer service
‼️First and LAST TIME EVER BUYING
Faulty product, horrible customer service – demand my refund (Order 3495933)
Review:
Order number: 3495933
I ordered a white fitted shirt from Hawes and Curtis on 29 April 2025. When it finally arrived after a week, the shirt was stained with black mould and completely unwearable.
Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose, and as described. This shirt clearly breaches those legal requirements. I am entitled to a full refund.
When I contacted customer service, I was treated appallingly. Instead of apologising or resolving the issue, the agent accused me of potentially making a fraudulent claim — an insulting, baseless suggestion. Horrible customer service, no respect for loyal customers, and absolutely no ownership of their mistakes.
I have formally demanded a refund and expect them to arrange collection immediately, given that I am a disabled customer and cannot return the item myself.
This company shows no care for customers and no responsibility for the quality of what they send out.
Disgraceful experience — avoid!
May 6, 2025
Unprompted review
Reply from Hawes & Curtis
Thank you for leaving a review with us, and we are truly sorry for the experience you had with your recent order. We completely understand how upsetting it must have been to receive a faulty item and to feel let down by our service.
We acknowledge that we should have handled this matter better from the outset, and we sincerely apologise for the distress caused. We have since fully refunded your order, and we are reviewing this case internally to ensure this does not happen again.
Customer satisfaction is incredibly important to us, and your comments have highlighted areas where we clearly need to improve. Thank you for bringing this to our attention.
H&C CS
Waist of time
You have to follow up for the items to be shipped, you have to follow up for the return to be done as late delivery.
You just have to do tell them what to do at all time otherwise your money will only be taken. Very poor online channel.
May 6, 2025
Unprompted review
Reply from Hawes & Curtis
Hi Samantha,
Thank you for your review.
We are sorry to hear about the experience you had with us.
Could you please send us further information at customerservice@hawesandcurtis.com (mailto:customerservice@hawesandcurtis.com)? Please put Trustpilot Review in the subject of your email.
Once we have more information, we will be able to assist further.
H&C CS
Very poor. Delivery promise from the 90s...
Probably the slowest dispatch from an online retailer. If Hawes & Curtis want to be taken seriously they need to up their operational capabilities. Total lack of comms. Very poor response when questioned on the delays.
April 28, 2025
Unprompted review
Reply from Hawes & Curtis
Hi Rob
Thank you for your review.
I'm sorry to hear that you was unhappy with the dispatch time frame. I have looked into this order and the emails between yourself and our customer service agent. I can see that a response was provided to your initial email providing you with an update to the delivery delay.
We are sorry for any inconvenience that this may have caused.
Should you need further assistance, please do not hesitate to contact us at customerservice@hawesandcurtis.com (mailto:customerservice@hawesandcurtis.com).
H&C CS
Terrible customer service
Items went out of stock after I purchased them. Customer service gave me 4 days to respond with replacement choices but didn't send me the email. When I replied within a day of receipt of email, they said they couldn't help. No offer of a voucher or anything as I won't be able to take advantage of multi buy offer without buying another 4 shirts. Really unacceptable.. feels like talking to a computer
April 30, 2025
Unprompted review
Reply from Hawes & Curtis
Hi Henry
Thank you for your review.
We deeply apologize for any inconvenience caused. We understand your frustration regarding the issue with Hawes and Curtis. While we strive to uphold our policies, we also aim to provide exceptional customer service.
While we strive to uphold our policies, we also value customer feedback and are continuously working to improve our processes. Your feedback is invaluable to us, and we appreciate you bringing this matter to our attention.
We hope to have the opportunity to serve you better in the future and regain your trust. Thank you for your understanding and for taking the time to share your feedback with us.
H&C CS
Primark quality with a premium price tag
On the surface a lot of the Hawes and Curtis products look good. They're unfortunately very low quality. One suit jacket I bought has started to lose its inner lining after just one month (the stitching has failed), and I had a button pop off a waistcoat I bought during the first day of wearing it.
On top of this, the returns process has been a bit shambolic, they don't restock, and the in-store experience I've had is mixed if I'm being very kind. Let me give an example of one return process: I ordered a suit, the jacket fit but the trousers didn't. I returned the trousers to exchange them, but they paid me a refund instead. They now (still) don't have any of the trousers in stock (after months) and I'm stuck with one half of a suit, well outside of the return window. And guess what? It's the jacket that is losing its stitching.
Overall very unimpressed. Gave them a good chance across a bunch of products, but can safely say you're much better off buying a suit off the peg from M&S.
April 25, 2025
Unprompted review
Reply from Hawes & Curtis
Good Morning,
Thank you for your review.
We are sorry to hear about the quality issue with your items. We pride ourselves on making high-quality products, and we are sorry we have let you down on this occasion.
Could you please send us an email to customerservice@hawesandcurtis.com with your order number and pictures of the item. Please put Trustpilot Review in the subject of your email.
Once we have more information, we will be able to assist further.
We apologise for any inconvenience this may have caused.
H&C CS
Great service from Fatima in the London…
Great service from Fatima in the London Stratford store recently. I needed a dress shirt for my tuxedo and Fatima was straight to the options. I tried a couple of size guide shirts and knew where I was for a fit. She was warming chatty, attentive but for clearly read I was there for what I needed and didn’t look to be pushy to up sell. When I tried a jacket she was helpful, informative and balanced on selling with the positives. The fit was there but I wanted to think about the jacket and Fatima was appreciating to that unlike some sales reps. The shirt looked and fitted great for what I needed and comfortable service would encourage me to go back.
March 16, 2025
Unprompted review
Doesn’t feel like a size 12
I ordered a “Pink Cotton Stretch Fitted Shirt With Concealed Placket” in a size 12, I am not able to wear this shirt as yet as it is to tight around my bust, although its a stretch material, I wanted it for work and do not feel comfortable with the way it looks gaping between buttons
January 16, 2025
Unprompted review
Reply from Hawes & Curtis
Hi Claire,
Thank You for leaving a review with us.
We’re sorry to hear that the Pink Cotton Stretch Fitted Shirt you ordered doesn’t fit as expected. We completely understand how important it is to feel comfortable in workwear, and we apologize for any inconvenience this has caused.
We’d be happy to assist you in finding a solution. Please contact us at customerservice@hawesandcurtis.com for further assistance.
H&C CS Team
not so elegant
I was expecting them to be like CT but they seem very ordinary with poor fit on the hands. The hands always pull making me feel uncomfortable throughout the day.
March 3, 2025
Unprompted review
Reply from Hawes & Curtis
Hi Srini,
Thank You for leaving a review with us.
We’re sorry to hear that the product didn’t meet your expectations and that you’re experiencing discomfort with the fit, especially around the hands. We understand how important comfort and fit are, particularly when wearing items throughout the day.
For further assistance on sizing please contact us at customerservice@hawesandcurtis.com
H&C CS Team
Terrible Quality
Purchased 4 shirts, all bobbling and shedding fabric within 3 months.
Customer service have insisted that this is not a quality issue - their resolution is for me to buy a pilling comb and be more careful with what I wear the shirts with.
Given I wear the shirts with a Hawes & Curtis suit the latter advice is particularly confusing.
Safe yourself the hassle go to TM Lewin or Charles Tyrwhitt.
April 11, 2025
Unprompted review
Reply from Hawes & Curtis
Hi Tom
Thank you for your review.
We deeply apologize for any inconvenience caused. We understand your frustration regarding the issue with Hawes and Curtis. While we strive to uphold our policies, we also aim to provide exceptional customer service.
While we strive to uphold our policies, we also value customer feedback and are continuously working to improve our processes. Your feedback is invaluable to us, and we appreciate you bringing this matter to our attention.
We hope to have the opportunity to serve you better in the future and regain your trust. Thank you for your understanding and for taking the time to share your feedback with us.
H&C CS
Excellent service from this company
Excellent service from this company. Quality product, very well packaged and swift delivery.
April 10, 2025
Unprompted review
Poor quality shirts and terrible…
Poor quality shirts and terrible customer service.
April 10, 2025
Unprompted review
Reply from Hawes & Curtis
Good Afternoon,
Thank you for your review.
We are sorry to hear about the quality issue with your items. We pride ourselves on making high quality products.
Could you please send us an email to customerservice@hawesandcurtis.com (mailto:customerservice@hawesandcurtis.com)? Please put Trustpilot Review in the subject of your email.
Once we have more information, we will be able to assist further.
H&C CS
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