This review is for the lady that runs the Hawkshead store in Alexandria, Loch Lomond. I don’t think I have ever encountered such considerate and professional customer service. She is a supersta... See more
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Order several items on 04/07 and received despatch email on 07/07 - still awaiting delivery as of 14/07. Have sent two emails - both unanswered. Finally got someone on live chat this evening, w... See more
Company replied
Great range of products, great prices, supporting great charity work. Delivery was quick product is perfect, description and sizing spot on, kept me informed of dispatch and delivery at every stage.... See more
Company replied
I was looking for a jacket for weekend wear, I typed in hawkshead into Google pleased I did excellent choices of jackets with very good prices. I bought a jacket from them excellent service and very q... See more
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Company details
Information provided by various external sources
Buy outdoor and country clothing from Hawkshead.com. Packed with ideas, info and the latest news, it's the easiest way to get the Hawkshead look with minimum effort.
Contact info
Basecamp, Mercury Way, Urmston, M41 7RR, Manchester, United Kingdom
- 01618660584
- headofcustomerservices@hawkshead.com
- www.hawkshead.com
Couldn't ask for more
Great value products, fast delivery and excellent service, highly recommended
January 22, 2020
Unprompted review
Reply from Hawkshead
Hi,
Thank you so much for your feedback. If we can help with anything in the future, please let us know.
Kind Regards
Hawkshead
My order still has not arrived ringing…
My order still has not arrived ringing up again still on hold after 8 minutes
January 8, 2020
Unprompted review
Reply from Hawkshead
I am so sorry to hear this. If you'd like to email us at customerservices@hawkshead.com we will happily look into this for you.
Kind regards,
Hawkshead
Good choice of clothing
Good choice of clothing. Reasonable prices for the quality of clothes that I was buying. Good shopping experience followed by the article arriving on time.
September 12, 2019
Unprompted review
Reply from Hawkshead
Hi Tricia,
Thank you for your feedback! If there's ever anything we can help with please do let us know.
Kind regards,
Hawkshead
Good range of decent quality products…
Good range of decent quality products at very nice prices
September 2, 2019
Unprompted review
Reply from Hawkshead
Hi Diana,
Thank you for your feedback! If there's ever anything we can help with please do let us know.
Kind regards,
Hawkshead
it has not arrived yet!
August 16, 2019
Unprompted review
Reply from Hawkshead
Hi Michael,
I'm sorry to that you're order hasn't arrived. If you could contact us directly with your order number we can look at resolving this for you. Our email address is customerservices@craghoppers.com
Kind regards,
Hawkshead
Excellent experience.
Easy to navigate website. Quick delivery. Excellent item. Will happily buy from them again.
August 14, 2019
Unprompted review
Reply from Hawkshead
Hi Eira,
Thank you for your feedback! If there's ever anything we can help with please do let us know.
Kind regards,
Hawkshead
Fantastic service
Fantastic service. Great website to order on. Delivery was very quick.
August 14, 2019
Unprompted review
Reply from Hawkshead
Hi Jayne,
Thank you for your feedback! If there's ever anything we can help with please do let us know.
Kind regards,
Hawkshead
the products are always great
the products are always great, great service, and the customer service team very helpful
August 13, 2019
Unprompted review
Reply from Hawkshead
Hi Sue,
Thank you for your feedback! If there's ever anything we can help with please do let us know.
Kind regards,
Hawkshead
Quality and Service
Good quality denim shirts at a very good sale price and delivered within a reasonable time
August 13, 2019
Unprompted review
Reply from Hawkshead
Hi David,
Thank you for your feedback! If there's ever anything we can help with please do let us know.
Kind regards,
Hawkshead
Great range of products
Great range of products, great prices, supporting great charity work.
Delivery was quick product is perfect, description and sizing spot on, kept me informed of dispatch and delivery at every stage. Will be ordering more items again soon.
August 13, 2019
Unprompted review
Reply from Hawkshead
Hi Antony,
Thank you for your feedback! If there's ever anything we can help with please do let us know.
Kind regards,
Hawkshead
Nice quality but the shorts are not…
Nice quality but the shorts are not tapered at the knee as on the marketing photo, instead a bit baggy at the knee. Disappointed!
August 13, 2019
Unprompted review
Reply from Hawkshead
Hi Christopher,
I'm sorry to hear that the shorts aren't quite as you'd expected. If you'd like to contact us directly with your order number we will be happy to look into how we can assist. Our email address is customerservices@hawkshead.com
Kind regards,
Hawkshead
Very good
I have bought a number of things from Hawkshead over the years and always found the items of good quality. The website is easy to use and the prices are good.
August 13, 2019
Unprompted review
Reply from Hawkshead
Hi Richard,
Thank you for your feedback! If there's ever anything we can help with please do let us know.
Kind regards,
Hawkshead
Always get a good product at a very…
Always get a good product at a very reasonable price together with very quick delivery!
August 13, 2019
Unprompted review
Reply from Hawkshead
Hi Chris,
Thank you for your feedback! If there's ever anything we can help with please do let us know.
Kind regards,
Hawkshead
Very good quality
Very good quality, at an excellent price.
Speedy no charge delivery...very pleased.
August 13, 2019
Unprompted review
Reply from Hawkshead
Hi John,
Thank you for your feedback! If there's ever anything we can help with please do let us know.
Kind regards,
Hawkshead
Disappointed
Placed order. Chased after 4 days because I had heard nothing. Only to be told it will take a further 3 to 5 days from dispatch to be sent. After the phone call I received notification it had been dispatched and that it could be tracked on Hermes-Europe. There is no record of the order on the Hermes system. Really disappointed as the item will arrive too late for my daughter who is travelling to Uganda tomorrow. Every other supplier I have contacted recently have dispatched same day or following day. Really unimpressed and will not use this supplier again.
July 26, 2019
Unprompted review
Would definitely order from Hawkshead again!
Ordered myself a new Craghoppers jacket. Great price and arrived within 48 hours which was a surprise as I only went for their standard delivery.
Would definitely order from them again.
The stores are great as well!
April 2, 2019
Unprompted review
Appalling customer service.
Bought a gents jacket at our local store but when we got home we found items (dog poo bags, handkerchief conkers) in the pockets as well as the labels having been cut out - every indication that this was a second hand or returned item. When we took it back there was no apology, no real concern for what happened and certainly no attempt to make me as a customer feel as though our grievance was being listened to. One of our worst ever customer experiences especially considering the lady dealing with us was the shop manager.
February 12, 2019
Unprompted review
If only they could all be like this!
Fantastic service! Very easy ordering using PayPal, competitive prices and order tracking- which is what you'd expect when paying for delivery but sadly not given by many. The delivery time was unbelievably fast. Very happy customer!
January 31, 2015
Unprompted review
service which has been thought about
great product ( walking boots) and excellent delivery carrier/notification
September 26, 2011
Unprompted review
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