In these days of being able to book and plan things online oneself, it seems odd to use an agency. But Hayes & Jarvis took all the stress and effort out of it and they can add benefits and travel aids... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Hayes and Jarvis arranged a tour to Japan in 2025, which went smoothly baring a few unforeseen hiccups along the way. We are planning to visit Japan again in 2017, and we are using Chris Cook the... See more
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If you want trouble free, expert advice, smooth connections and an outstanding Safari you will never forget, use Hayes and Jarvis. You will not regret it!!! The best holiday we have ever taken.......... See more
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This guy s the second personally designed holiday that we booked through Hayes & Jarvis. Once again Bethany Coombs has taken our very hazy thoughts and designed and with some very minor tweaks confir... See more
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Company details
Written by the company
With more than 70 years of helping travellers discover extraordinary experiences, we understand what makes an exceptional holiday. That’s because we always put customer care at the heart of every journey from start to finish, creating a bespoke trip for each guest. With over 60 destinations worldwide in our portfolio, we offer you an award-winning team of destination specialists who truly care. You will have a personal and dedicated trip coordinator, plus 24/7 phone assistance in case of emergencies while you’re traveling, and the safest and best hotels and transportation. With us, you can travel with confidence on your trip of a lifetime. Find out more on our website: https://www.hayesandjarvis.co.uk
Why Choose Us?
Written by the company
- We’ve been creating holidays for over seven decades, specialising in tailor made breaks, we offer great value holidays paired with unrivalled knowledge and excellent customer service. Here are just a handful of reasons to book your next adventure with us.
- We’re in the know
- We’ve been island-hopping across sapphire seas, discovering mystical temples, hiking through forest-clad mountains and exploring the world’s most exciting cities since 1952. Our travel experiences mean you get insider knowledge and fantastic end-to-end service from dedicated Destination Specialists.
- We’re devotees of travel
- Just like you, we are inspired by the world around us. We explore destinations so we can share amazing experiences, local connections and insider tips with you. Whether that means absorbing the sea views from an infinity edge pool, hunting for the best cup of coffee in Colombia or hot air ballooning above the Masai Mara. If life is a journey, we’ll be your trusted advisors.
- We’re award winners
- We are dedicated to crafting tailormade holidays. Our efforts are recognised by the industry experts including Conde Nast Traveller, the World Travel Awards, and the British Travel Awards (seven times over). When we consistently earn 5 star reviews and multiple industry awards, we know our services are highly regarded.
- We are responsible
- We believe in creating a positive impact in the places we go to and the people we meet on our journeys. With a little thought and care, travel and tourism can be an incredibly positive experience, not just in terms of opening our minds and hearts to various cultures and lifestyles but also as a means of bringing about a change for the better — whether it is about empowering local communities or conservation of natural resources and habitats.
- We’re here to help you
- You already know what you’d like from your holiday. We are here to listen to your travel dreams, to use our expertise to exceed your expectations and, using our first-hand knowledge of each destination, to exceed them. A single phone call can lead to a lifetime’s worth of precious memories. Together we’ll bring the world a step closer.
- We offer fully supported travel
- You’ll always speak to us. Our Trip Coordination Team fully supports every step of your journey. You will have a personal and dedicated trip coordinator, plus 24/7 phone assistance in case of emergencies while you’re traveling.
Contact info
Platinum Road, St Mark's Hill, KT6 4BH, Surbiton, United Kingdom
- 01293 839210
- hello@hayesandjarvis.co.uk
- www.hayesandjarvis.co.uk
5.0
Excellent
3K reviews
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Excellent Customer Service!
Tayla was simply excellent helping us trailor our holiday. Nothing was too much trouble, and surprisingly competitively priced.
A*!!!!
July 10, 2025
Expert knowledge
Expert knowledge, understanding of our needs (wants). Care and speed of service.
July 5, 2025
First class customer service
First class customer service from the first initial planning of the trip with Beth to the support before and during the trip from Rossana. They both exceeded our expectations and made the trip one we will never forget. I will and have recommended Hayes & Jarvis to everyone, and will be my first point of call for any future trips. If I could give more than 5 stars I would, thank you again!
June 5, 2025
Unprompted review
Reply from Hayes & Jarvis
Dear Martyn,
Thank you for your wonderful review! We're thrilled that our team provided such first-class customer service, exceeding your expectations every step of the way. Making your trip an unforgettable one is precisely what we aim for!
Thank you so much for your kind recommendation. We look forward to being your first point of call for all your future adventures!
Warm regards,
Francisco U
Guest Relations Specialist
Very patient and helpful during…
Very patient and helpful during organising and booking process
July 4, 2025
Trip of a Life Time
I had heard the name Hayes & Jarvis in the past and recognised them to have a good reputation. When I wanted to arrange our anniversary holiday in a destination I had no knowledge of, you came to mind.
All I can be, is so thankful I had heard of you before.
The experience overall has been nothing short of the best of our lives. To the recommendations, knowledge and arrangements completed by Jane Bassil and David Kiriinya were unbelievable! What was recommended (and sold) was delivered with icing and sugar on the top; from start to finish the trip was awesome!
June 20, 2025
Unprompted review
Reply from Hayes & Jarvis
Dear Alan,
Thank you for your fantastic review! We're genuinely delighted to hear that Hayes & Jarvis's reputation came to mind when you were arranging such a special anniversary holiday in a new destination.
We're incredibly proud that our team's recommendations, expertise, and arrangements led to such a wonderful experience.
We're so pleased the entire trip was awesome from start to finish. We appreciate you trusting us with such a significant celebration and look forward to helping you create even more unforgettable memories in the future!
Warm regards,
Francisco U
Guest Relations Specialist
Fantastic servicepersonal sthroughout…
Excellent personal service throughout the many decisions we had to make in creating a tailored safari in Tanzania . Prompt and constructive advice
July 2, 2025
Everything was explained very well
Everything was explained very well, we were given alot of options, and I felt no question was a stupid question.
We look forward to our holiday in 2027
June 27, 2025
SAFARI TANZANIA
So pleased I chose Hayes & Jarvis. Mark Larwood originally arranged our itinerary which was superb. The 2 lodges we stayed at were gorgeous and our personal safari guide was excellent, he was experienced and so passionate about his career, we felt we were so lucky to have him. The holiday absolutely exceeded our expectations and wouldn't hesitate in using Hayes & Jarvis again. 10/10
June 4, 2025
Unprompted review
Reply from Hayes & Jarvis
Dear Amanda,
Thank you for your wonderful review! It's fantastic to know that Mark's itinerary arrangements were superb and exceeded your expectations.
We truly appreciate you saying you wouldn't hesitate to use Hayes & Jarvis again. We look forward to helping you plan your next exceptional journey!
Warm regards,
Francisco U
Guest Relations Specialist
Jas is amazing!
Jas is our amazing travel consultant. He’s organised countless trips for us and always makes the process easy. He’s proven to be a total expert for all of the places we have visited in India and we wouldn’t hesitate to recommend him. He’s introduced us to some spectacular hotels, wonderful cities and culture that we never would have discovered for ourselves. His professionalism, flexibility and attention to detail are second to none.
July 1, 2025
Reply from Hayes & Jarvis
Dear Karen,
Thank you for your kind words and recommendation! We're delighted to hear that Jas's expertise and meticulous approach helped him organise such fantastic trips for you in India.
We value your unwavering trust in him and truly appreciate you taking the time to share such a glowing endorsement. We very much look forward to hearing all about your next adventure with us!
Warm regards,
Francisco U
Guest Relations Specialist
Great service from Beth
Great service from Beth. Her suggestion was superb she has listened to my requests and has delivered an excellent proposal which i have happily accepted.
June 29, 2025
Tayla was incredible
Tayla was incredible. Very knowledgeable and patient with me. She tried so hard to get itinerary we wanted. Highly recommend Kayla.
June 26, 2025
Unprompted review
Japan
Hotels picked were very good and most had wonderful experience close to train stations and shops. Itinerary perfectly suited our needs . Andy from the local agency was very experienced in organising this trip. Covering all the key cities and sights that we wanted to see Tokyo, Kyoto, Osaka, Hakone (for Mt. Fuji). Trips Teamlabs, pop culture tour, Disneyland, Hakone traditional Japanese onsen stay. Visit to gora park and open museum. Definitely worth a visit.Visit via cable car & rope to see mount fuji and the volcanos was breathtaking views. Visit to the Golden temple, bamboo forest and markets in Kyoto. Visit to Nara seeing the deers was an amazing experience and fushimi. Personalised culinary tour in Osaka was an experience tasting different street foods octopus balls lol.
Universal studios Japan was amazing my daughter was so happy. Visiting osaka castle was nice.
I would definitely use Hayes and Jarvis. Within our budget range or transport and tickets were sorted by them.
June 2, 2025
Unprompted review
Reply from Hayes & Jarvis
Dear RK,
Thank you very much for your wonderful feedback! We’re delighted to hear that the hotels and itinerary suited your needs so well and that our team was able to organise a memorable trip for you. It sounds like you had an incredible experience exploring Japan!
It was our pleasure to be a part of your holiday, and we would be thrilled to assist you with any future travel plans!
Warm regards,
Francisco U
Guest Relations Specialist
Plenty of choice
Plenty of choice
The agent knew exactly what we required and was very knowledgable
I would definitely recommend especially because you’re holiday is so special
June 19, 2025
Hayes and Jarvis point of contact was…
Hayes and Jarvis point of contact was knowledgeable and added extra value to our trip. He did this by listening to what we needed and then with experience added in well thought through activities.
June 19, 2025
Chris Cook was really helpful and…
Chris Cook was really helpful and online booking was straightforward.
June 19, 2025
Quick response to all our requests
My daughter recommended Hayes & Jarvis to us after 2 amazing holidays she had with them to South America and then Australia. James was our travel consultant and he was very professional and responsive in guiding us through the itinerary process making sure that every detail was perfect for us.
June 16, 2025
Reply from Hayes & Jarvis
Dear Pam,
Thank you for your kind words! It's been fun helping to put together a trip that is exactly right for you. I can't wait to hear all about it when you get home.
Warm Regards,
James B
Travel Consultant
We followed our daughter who used H&J last year.
We were booking our trip pretty late & need a quick result in getting an agreed program
We had 3 quick videos in succession & with the help of James completed in less than 2 weeks.
It does need 2 to tango!
Good experience!
June 16, 2025
Jaz was very helpful …
Jaz was very helpful and responded to all my queries promptly and enthusiastically
June 13, 2025
Unprompted review
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