Heirloom Fair Legal  Reviews 

263
TrustScore 3 out of 5

2.9

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Rated 2 out of 5 stars

Never signed up to them as i have never had a car on finance before. And then to make it even worse i get an email from them saying i have 14 days to cancel so i reply to there email mypcpclai... See more

Company replied

Rated 5 out of 5 stars

Brilliant service. My details were leaked from a company I used years ago and I didn’t know what to do. The team at Heirloom Fair Legal explained everything in plain English, handled all the paperwork... See more

Company replied

Rated 5 out of 5 stars

After getting a letter about my data being in a breach I was really worried. Rang Heirloom Fair Legal and they were so calm and reassuring straight away. Took the case on no win no fee, kept me update... See more

Company replied

Rated 1 out of 5 stars

Fraudulent access to my details. I have never signed up for this company and even if I did I would represent myself in any PCP car finance claims. Remove my details immediately or I will contact the F... See more

Company replied

Company details

  1. Legal Services

Written by the company

Fairness isn't just in our name -it's the reason we exist. We're here to equip you with the support and tools to pursue fairness and justice across areas of financial law, including motor finance mis-selling, irresponsible lending, and bank fraud.


Contact info

2.9

Average

TrustScore 3 out of 5

263 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 86% of negative reviews

Typically replies within 2 weeks

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2.9

All reviews

(263)

24 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

High quality service throughout my…

High quality service throughout my case, very professional firm who are flawless in their approach and knowledge of the areas the practise in.

I would like to extend a massive thank you to Erin Tinsley specifically for her assistance throughout. Timely replies to queries and very knowledgeable in her field.

Overall, cannot fault Hayes Connor, I have been thoroughly impressed by the service and they made the entire process stress free and very very easy for me.

February 3, 2023
Unprompted review
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Reply from Heirloom Fair Legal

Hi William. Thank you very much for such a fantastic review. We and Erin appreciate it.

Rated 5 out of 5 stars

Thank you Ryan and HC!

Great experience from start to finish with Hayes Connor; and to Ryan in particularly who handled my case seamlessly and got me more than I anticipated with an out of court settlement.

Given this was a first time claim, I had many questions and hesitations, I was kept up to date every step of the way and Ryan promptly responded to every query I had. Very pleased with the service.

Would highly recommend this company and a huge thank you here to Ryan for the work he did on my case.

January 26, 2023
Rated 5 out of 5 stars

I went through Hayes Connor for a data…

I went through Hayes Connor for a data breach and they have been brilliant from start to finish, communicated with me every step of the way, and got me compensation within a very short time frame, I’m really happy with the service and would like to personally thanks Liam who dealt with my case
Many thanks

January 12, 2023
Rated 5 out of 5 stars

Ben was fantastic from the start

Ben was fantastic from the start, I was kept very up to date with progress and given good advice in a complex case, which had a positive outcome

January 4, 2023
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Reply from Heirloom Fair Legal

Hi Craig, thank you for the review. Ben worked hard on the case and we are delighted with the positive outcome.

Rated 5 out of 5 stars

Richard was in charge of my claim

Richard was in charge of my claim, he kept me updated throughout the whole process. Very happy with the companies service. Highly recommend.

December 1, 2022
Unprompted review
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Reply from Heirloom Fair Legal

Hi Charlotte, thank you for the positive review, it is very much appreciated.

Rated 5 out of 5 stars

Stevie-Louise’s data breach case -

Ryan looked after my case. Throughout the process he kept me in the loop, he was informative, knowledgable, honest and very efficient. Would highly recommend Hayes connor.
The advice and guidance was extremely professional and useful and as a result, Ryan was able to have my claim settled out of court. Very impressed with the service received throughout, thank you Ryan.

November 30, 2022
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Reply from Heirloom Fair Legal

Ryan was delighted to read this review - as we all were. Thank you very much for taking the time to share your thoughts.

Rated 5 out of 5 stars

Thoroughly recommned Benjamin Brown

I can thoroughly recommend Benjamin Brown who represented us for a data breach matter.
Benjamin is very hardworking and efficient. He provided clear and simple advice. He was very timely with his email responses, happy to answer any queries and achieved the outcome I had wanted.

November 25, 2022
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Reply from Heirloom Fair Legal

Thank you for taking the time to leave a review. It is fantastic to hear how happy you were with the service provided by Ben.

Rated 5 out of 5 stars

Excellent communication and updates at…

Excellent communication and updates at all levels of the claim. Very reassuring and ensuring that they did all they could to save us having to do anything other than the bare minimum.

Had the clients interests at the forefront at all stages of the claim.

October 31, 2022
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Reply from Heirloom Fair Legal

Thank you for taking the time to post this review. We are all delighted that you were happy with the service that we provided to you.

Rated 5 out of 5 stars

Really helpful

Unfortunately I didnt get any compensation because the defendant had an excuse i am sad that Ben and his team couldn’t help me but he told me what to do next and I will see this through i could not have got this far without him i will not give up

September 27, 2022
Unprompted review
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Reply from Heirloom Fair Legal

Unfortunately it is not always possible to secure compensation for our clients but we don't stop until every possible solution has been considered. Thank you for your review and hopefully we will be successful if you ever need our services again. Best wishes. Jon

Rated 5 out of 5 stars

Best Data Breach Solicitors in the UK

My solicitor James was extremely supportive and patient with me through the 3 year process. I was still a student during the time I made the claim and had no idea where to start and what to do but James guided me throughout the whole process which made things a lot easier and smooth running.

September 28, 2022
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Reply from Heirloom Fair Legal

James provides an amazing services to his clients and delivers some fantastic outcomes. It's wonderful to see this recognised on Trustpilot. Thank you so much for your review.

Rated 5 out of 5 stars

School posted pictures of children onto social media without parental consent

Hayes Connor helped us get damages when our Childrens Primary school breached the data protection rights of our children. James Kelliher managed our case and was friendly, informative and driven in getting us the result we deserved. I would not hesitate in recommending James and his team at Hayes Connor.

August 31, 2022
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Reply from Heirloom Fair Legal

Hi Neil. Thank you for your review. It's great to hear that you were happy with the service that James provided to you and your family and that you would recommend us to other people.

Rated 5 out of 5 stars

Excellent service

I chose Hayes Connor to handle a data protection issue. I had trawled through countless websites checking reviews, terms and conditions before settling on Hayes Connor. The service was excellent from start to finish. The process was seamless, efficient, transparent and easy to set up and follow. Ryan Adamson dealt with the file and his care, attention to detail and his ability to explain issues clearly were both refreshing and exemplary. I would have no hesitation in recommending Hayes Connor and particularly Ryan and his team and take this opportunity to thank them for achieving a successful outcome.

September 14, 2022
Unprompted review
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Reply from Heirloom Fair Legal

Hi there. Thank you so much for providing such a positive review of the work that Ryan and the team have done for you. We are all delighted that Ryan was able to deliver such a successful outcome for you.

Rated 5 out of 5 stars

Very good company

Very good company , ben brown delt with my case , kepted me informed at all times and I received more than I expected, thanks

September 12, 2022
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Reply from Heirloom Fair Legal

Ben and all of the team provide a great service to our clients and its fantastic when they get the recognition. Thank you very much.

Rated 5 out of 5 stars

Effortless and extremely helpful at…

Effortless and extremely helpful at every single step from the beginning to the completion. Highly recommended A+++

September 1, 2022
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Reply from Heirloom Fair Legal

Fantastic feedback - thank you so much for taking the time to provide this review.

Rated 3 out of 5 stars

I contacted Hayes solicitors on 17th…

I contacted Hayes solicitors on 17th March. Today is 23rd Aug and- apart from e-mail enquiries- I still was not told if they take on my case.
Well, I contacted Cel solicitors on the 4th August and guess what, my claim is already drafted. If you believe you are right, you just need to find the right solicitor for you who sees things the same way and who actually represents you. Something was off with Hayes, K. said there was no proof when in reality it was poking her in the eyes.
Reply to Jon Else: thank you for your reply and wanting to understand a bit more, however from my point of view spending time on this would be counterproductive.If I were the boss or the co-founder I would keep a tighter leash so to speak on my employees and monitor their e-mails, check the timeframes they take to reply to customers...

August 23, 2022
Unprompted review
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Reply from Heirloom Fair Legal

Thank you for your feedback. If you would like to contact me, Jon Else, I would be interested to understand more about the circumstances that you have described and to see what we could better in the future. Kind regards.

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