Heirloom Fair Legal  Reviews 

263
TrustScore 3 out of 5

2.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 2 out of 5 stars

Never signed up to them as i have never had a car on finance before. And then to make it even worse i get an email from them saying i have 14 days to cancel so i reply to there email mypcpclai... See more

Company replied

Rated 5 out of 5 stars

Brilliant service. My details were leaked from a company I used years ago and I didn’t know what to do. The team at Heirloom Fair Legal explained everything in plain English, handled all the paperwork... See more

Company replied

Rated 5 out of 5 stars

After getting a letter about my data being in a breach I was really worried. Rang Heirloom Fair Legal and they were so calm and reassuring straight away. Took the case on no win no fee, kept me update... See more

Company replied

Rated 1 out of 5 stars

Fraudulent access to my details. I have never signed up for this company and even if I did I would represent myself in any PCP car finance claims. Remove my details immediately or I will contact the F... See more

Company replied

Company details

  1. Legal Services

Written by the company

Fairness isn't just in our name -it's the reason we exist. We're here to equip you with the support and tools to pursue fairness and justice across areas of financial law, including motor finance mis-selling, irresponsible lending, and bank fraud.


Contact info

2.9

Average

TrustScore 3 out of 5

263 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 86% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.9

All reviews

(263)

24 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Hayes Connor were great

Hayes Connor were great, very trustworthy communicative and professional. They arrived at an excellent settlement of my case. Thanks to Ben who was assigned to my case.

May 11, 2022
Unprompted review
Heirloom Fair Legal  logo

Reply from Heirloom Fair Legal

Hi Oliver. Ben is a super star. Thank you for such a great review.

Rated 5 out of 5 stars

A very efficient

A very efficient, professional service provided. I would gladly recommend this company to anyone needing legal advice/services.

May 10, 2022
Heirloom Fair Legal  logo

Reply from Heirloom Fair Legal

Thank you for taking the time to leave your review. We were happy to help and delighted with the outcome.

Rated 5 out of 5 stars

Thank you Ben for all your work you…

Thank you Ben for all your work you have done
On my data breach case with RHP
I am very grateful.
Communication, taking my concerns into consideration, updates and service were all
Implemented in a excellent way

May 6, 2022
Heirloom Fair Legal  logo

Reply from Heirloom Fair Legal

Hi Shantelle. Thank you very much for your kind words. We have passed them on to Ben who is delighted.

Rated 5 out of 5 stars

Really helpful

Really helpful, kind staff, regular updates. All advice given is clear and easy to understand

May 4, 2022
Heirloom Fair Legal  logo

Reply from Heirloom Fair Legal

Hi there. Thank you very much for your feedback. We really appreciate it.

Rated 5 out of 5 stars

Hayes Connor - Pain free legal assistance..

Hayes Connor Solicitors (well Richard) has guided me through what could be, and often is, a difficult, complicated and emotional process. He has been patient, responsive and empathetic throughout, always making sure I understood what was happening and advising me on the best course of action.
I would have no hesitation in recommending Hayes Connor Solicitors, especially if you are in need of a professional law firm with a human touch..

May 3, 2022
Heirloom Fair Legal  logo

Reply from Heirloom Fair Legal

Hi Lucy

Thank you for taking the time to leave such a positive review. We understand how difficult these processes can be at times and we always strive to provide the best possible service to our clients.

Jon

Rated 5 out of 5 stars

Excellent Representation in Unfortunate Circumstances.

I contacted Hayes Connor Solicitors regarding a historical data breach that had not been closed when the company was ordered to by the Ombudsman service. The continued breach led to marks on my credit record stating I had an active account that was in debit to them at times.

The case was lengthy, difficult and fraught with ignorance from the offending company but I started with full faith in James Kelliher, and Hayes Connor Solicitors, and I ended with the same level of trust.
The case may have taken many years, longer than any of us initially thought, but James Kelliher was able to bring my case to a positive close.

April 25, 2022
Unprompted review
Heirloom Fair Legal  logo

Reply from Heirloom Fair Legal

Hi Daniel

Thank you for the excellent review.

We know that these claims can sometimes take much longer than anyone expected but James, like us all here at Hayes Connor, keeps going until we get the job done.

Jon

Rated 5 out of 5 stars

Great service

Great service, I was kept informed throughout the proceedings, and would recommend their services.

April 21, 2022
Heirloom Fair Legal  logo

Reply from Heirloom Fair Legal

Hi Susan

Thanks for recommending us. We are really pleased you were pleased with the service we provided to you.

Jon

Rated 5 out of 5 stars

Had a bad experience with a utility…

Had a bad experience with a utility company passing confidential data to a debt recovery agency when I didnt owe them a penny. They failed to respond to my requests for information so Hayes Connor filed a claim on my behalf. In Legal terms 3 months for a settlement was excellent and I was very pleased with communication and service.

April 5, 2022
Unprompted review
Heirloom Fair Legal  logo

Reply from Heirloom Fair Legal

Hi Paul. Thank you for taking the time to leave such a great review.

Rated 5 out of 5 stars

Hayes Connor acted on my behalf in a…

Hayes Connor acted on my behalf in a breach of confidentiality case and archived the desired outcome . Hayes Connor were professional and informative through every step.

April 2, 2022
Heirloom Fair Legal  logo

Reply from Heirloom Fair Legal

Hi Ian. We were delighted to assist you. Thank you for your great feedback.

Rated 5 out of 5 stars

I found this company to be…

I found this company to be professional, efficient and empathetic. I was kept updated throughout the whole process which was a successful outcome. The Claim Supervisor Ben Brown was absolutely excellent he’s a credit to himself and his company

March 28, 2022
Heirloom Fair Legal  logo

Reply from Heirloom Fair Legal

Hi David. Thanks for your review and the great feedback about Ben. It is very much appreciated.

Rated 5 out of 5 stars

I reached out to a few firms and had a…

I reached out to a few firms and had a quick response from a representative who took my case Very seriously.
It was easy to submit my case details and was then put in contact with Mohammed.
From start to finish Mo was extremely professional and was very quick to reply to any queries I had.
He was successful with my claim and managed to obtain a high compensation figure which was settle within a matter of two weeks.
Excellent would highly recommend!

March 21, 2022
Heirloom Fair Legal  logo

Reply from Heirloom Fair Legal

Hi James. Thank you for taking the time to leave such a great review. We were all delighted with the outcome in your case.

Rated 5 out of 5 stars

I contacted HayesConnor after suffering…

I contacted HayesConnor after suffering a data breach of the data breach laws of my personal information. I would like to say that I could not have been any happier with the service that I received. I had the pleasure of having James Keliher work on my case, I was kept up to date with the process and recieved excellent advise and the end out come was to my advantage.
I would definitely recommend their services they indeed had it all dealt with within a very short period of time. Amazing *****

March 11, 2022
Heirloom Fair Legal  logo

Reply from Heirloom Fair Legal

Hi there. Thank you for providing such fantastic feedback for James. It is very much appreciated.

Rated 5 out of 5 stars

I would highly recommend Hayes Connor…

I would highly recommend Hayes Connor Solicitors. A big thank you to Mo Hussain, he is very professional and relatable.
I was awarded more than I expected. It was an easy process and I was paid quickly.
5 star service. Thank you.

March 8, 2022
Heirloom Fair Legal  logo

Reply from Heirloom Fair Legal

Hi Simon. Thanks for letting us have such kind words about Mo. He worked really hard to deliver the successful outcome in your case.

Rated 5 out of 5 stars

Liam kept me updated on all aspects of…

Liam kept me updated on all aspects of the case , was straight forward with me and never made promises he couldn’t keep . Just being heard was the most important part and would recommend them without doubt.

March 8, 2022
Heirloom Fair Legal  logo

Reply from Heirloom Fair Legal

Great feedback - thank you so much for taking the time to post a review.

Rated 5 out of 5 stars

Very pleased with the service.

I was supported all the way through my distressing claim.
The process takes time, but it resolved quickly at the end of the case.
A notification of the defendant making the payment was quickly followed by the settlement being transferred to my bank within 24 hours.

March 3, 2022
Heirloom Fair Legal  logo

Reply from Heirloom Fair Legal

Hi Jayne. Really pleased to hear that you were happy with the service we provided. The process can be a long one but we always keep going and try and bring things to a conclusion in as short a timeframe as possible. Thank you for your review.

Rated 5 out of 5 stars

Data breach claim

Ben handled mine and my daughters data breach claim. It took some time as most claims like this tend to do so however he was always available to answer my million and one questions. He made sure we both got a good settlement even when the Defendant was being difficult and always advised on the best action to take. Would highly recommend Ben and Hayes Connor. Thank you for all your help and hard work.

February 24, 2022
Heirloom Fair Legal  logo

Reply from Heirloom Fair Legal

Hi Victoria. Thank you for taking the time to give us your feedback. Ben was delighted to deliver a good result for you - as were we all.

Rated 1 out of 5 stars

absolute disgrace stay clear

absolute disgrace stay clear
after having read your reply you clearly are stating untruths the new solicitor did not say they cant make a better offer but said they would have to pay your cost to retrieve the files from you

February 24, 2022
Unprompted review
Heirloom Fair Legal  logo

Reply from Heirloom Fair Legal

Dear Robert
I am sorry that you feel the need to comment negatively on the service we have provided to you.
As you will see from the reviews below, we receive 5 star reviews from nearly all of our clients and I know how hard the team work to deliver the best possible results.
I have reviewed the file and can see that we closed your file, at your request, as you believed you could get a better result with another firm. When that firm subsequently advised you that they would not be able to achieve a better result for you, you asked us to reopen your file.
However in the circumstances it was not appropriate for us to do so.
We wish you every success in finding a firm to represent you.
Kind regards
Jon

Rated 5 out of 5 stars

I experienced a very serious data…

I experienced a very serious data breach caused by a large Insurance Company. I tried to obtain compensation from the Insurance Company who offered an extremely minimal amount of compensation and they refused to move on their derisory offer.

I contacted Hayes Connor and spoke with James Kelliher who quickly established that I had a case against the Insurance Company. The Insurance Company followed by their solicitors were both extremely reluctant to make a reasonable offer for damages but James Kelliher kept pursuing the case and eventually a reasonable offer for damages was made.

I cannot praise James Kelliher enough. He was very knowledgeable and extremely efficient keeping me fully advised every step of the way. He was obviously very determined to obtain the correct level of damages. I would recommend Hayes Connor 100%.

February 21, 2022
Heirloom Fair Legal  logo

Reply from Heirloom Fair Legal

Dear James. Fantastic feedback for James. Thank you so much. Jon

Rated 5 out of 5 stars

I approached Hayes Connor exactly 12…

I approached Hayes Connor exactly 12 months ago and have received nothing but friendly and professional contact throughout. They have kept me informed of details as and when they have arisen over the last year and have won my claim. I had a single point of contact in James and I have been grateful for his help, advice and knowledge during this process.

February 7, 2022
Heirloom Fair Legal  logo

Reply from Heirloom Fair Legal

It is really good to read such great feedback. Thank you for taking the time to post your review. Jon

Rated 5 out of 5 stars

Fantastic service

James khelleir handled my claim and I couldn't ask for a better solicitor. He kept me regularly updated and was very easy to contact. Everything was explained thoroughly as he progressed throughout my claim. Even through the pandemic and the challenges it caused a fantastic standard of service was provided

February 4, 2022
Heirloom Fair Legal  logo

Reply from Heirloom Fair Legal

Hi Jason. James is a star and I know he was delighted with the outcome of your claim. Thanks for the great comments. Jon

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look