Haynes Furnishers Reviews 

399
TrustScore 5 out of 5

5.0

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Rated 5 out of 5 stars

We have been buying Old Charm furniture from these gentlemen for a few years now and recently needed another piece. It came at a discounted price, about 8 weeks earlier than anticipated, delivered abo... See more

Rated 5 out of 5 stars

This has been our second purchase from Haynes. First was two Celebrity Westbury chairs and now we've gone back to Haynes to add a matching Westbury 2-seater sofa. Experience on both occasions has been... See more

Rated 5 out of 5 stars

We ordered a chest of drawers from Haynes furnishes. The price was almost £200 cheaper than the exact same piece in another well known retailer. Carl kept us well informed about the delivery etc. The... See more

Rated 5 out of 5 stars

Yet again we are very delighted with our recent purchase of dining furniture and are grateful to Haynes for storing it while we completed our building works Thanks also to the delivery team who arri... See more

Company details

  1. Home & Garden

Information provided by various external sources

Visit our online shop and see our super ranges which include Ercol, G Plan, Parker Knoll, Duresta, Cintique, Nathan, Old Charm / Wood Bros, Corndell, Frank Hudson, Sherborne Upholstery, Celebrity Furniture, Gallery Direct, Homestyle GB, Charltons and many more top furniture brands with low, low prices. Buy online today with FREE delivery throughout Mainland England, Wales & Southern Scotland.


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5.0

Excellent

TrustScore 5 out of 5

399 reviews

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5.0

All reviews

(399)

16 reviews in the last 12 months

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Rated 5 out of 5 stars

A very professional company to deal…

A very professional company to deal with!
I ordered four items of bedroom furniture over the phone, very easy, deposit paid!
I was told when to expect delivery and the delivery guys would contact me to arrange a convenient time and date - this happened exactly how it was explained!
On the day of delivery the delivery guys unboxed the items placed in the applicable room and disposed of all packaging.
All personnel I dealt with were extremely polite and courteous!
Would highly recommend 👍

July 26, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent, personal service

We needed a table for a family event, but delivery was going to be too late from every stockist. Then I contacted Haynes and they went out of their to get one too me - it arrived even earlier than they said!
I can’t fault them. They offered me a discount over the phone, every communication was prompt and friendly, and the delivery arrived within a 2 hour window with two efficient and helpful delivery men.
Excellent service from a great team.

July 11, 2022
Unprompted review
Rated 5 out of 5 stars

We looked for this furniture in our…

We looked for this furniture in our local dept store only to be told it would take 24 weeks. I spoke to Peter and he informed me that our suite (Wood Bros) could be delivered much sooner than that and he was right. Polite, helpful and even cheaper than our local dept store, so we were so glad we did. I would not hesitate to recommend Haynes Furnishers. Thank you

July 8, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service

Our sofa arrived yesterday, delivered by 2 friendly and efficient delivery men. We now have a well made, lovely piece of furniture in our living room.
I have found this firm to be friendly and helpful throughout the buying process and would definitely use them again.

June 17, 2022
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, nothing too much trouble. Everyone friendly and helpful, have had furniture from them previously and would do so again. Highly recommend them.

May 27, 2022
Unprompted review
Rated 5 out of 5 stars

Would definitely buy again!

So pleased with my two chairs from Haynes. They were a great price and were delivered on time. The delivery went very smoothly with the two guys taking the upmost care with the chairs.

May 22, 2022
Unprompted review
Rated 5 out of 5 stars

Satisfied customer

I have now ordered two pieces of Nathan furniture from Haynes and was informed on both occasions that there would be a considerable delay in delivery due to supply issues. I was offered the opportunity to cancel my order if this was not acceptable when a further delay occurred. However all is now complete and I am pleased with the furniture, the delivery went very smoothly and I would recommend the company to others in the future.

May 18, 2022
Unprompted review
Rated 5 out of 5 stars

Delighted with my chair and the…

Delighted with my chair and the service. It was delivered on time by 2 very pleasant chaps who put the chair exactly where I wanted it. Would definitely buy from Haynes Furnishers again.

May 13, 2022
Unprompted review
Rated 1 out of 5 stars

Purchase of rocking chair

My daughter ordered and paid for a rocking chair on the 3/2/2022 and was given a delivery of approximately 12 weeks. There was no further communication until an email on the14/4/2022 informing her that the manufacturer was experiencing delays on the springing units for the chair and delivery would be the middle to end of May. My daughter contacted Haynes Furnishers on the 11/5/2022 and was informed that there would be a further delay until sometime in June. This seemed an unacceptable situation which could drag on ad infinitum so I decided to look into the companies involved. The manufacturer Relax Seating Limited has one Director who has been involved in 20 companies 11 of which ceased trading and he is only a Director 2 companies now. In 2020 the company had assets of £76.23K and Liabilities of £124.44k. They had £968 cash in the bank and a debt ratio of 163.25%. This information was gleaned from the companies 2020 accounts submitted to Companies House. Then I looked into Haynes Furnishers Limited and discovered they are submitting their accounts as a dormant company and since incorporation on the 6/10/2011 appear to have never submitted a full set of accounts to Companies House. It is interesting to see that this company also trades online via 5 different named websites. I contacted Haynes Furnishers on behalf of my daughter and cancelled the order and to be fair they did refund her the purchase price within 24 hours although I did request some element of compensation for my daughter to cover the fact that she could have bought elsewhere or left the money in the bank gaining interest. To date they have not responded to the issue of compensation. I am making no judgements on either company but would strongly suggest that anyone wishing to purchase products online from any company should carry out due diligence and if you have the skills access company reports from Companies House before paying any monies. I can substantiate all the above information from data available in the public domain.

May 13, 2022
Unprompted review
Haynes Furnishers logo

Reply from Haynes Furnishers

Dear Mr Bratton,

From your review we can see that you are very upset regarding your order for a Relax Seating rocking chair that was placed with us on 3rd February 2022. As per your comments you are correct that we quoted you 12 weeks lead time, which was indeed what we were told was the lead time for all goods being ordered at this point. However, as you rightly state, at around week 9 of the order we contacted you to say that Relax Seating had informed us of a delay in the order due to incoming parts shortages, and it was estimated that your rocking chair would be ready by the end of May 2022. As then came to light during the week commencing 9th May 2022 the delay looked likely to extend into June 2022. For this we are very sorry and have of course honoured your request for a full refund and have cancelled the order.

Since you placed your order at the start of February 2022, I would like to point out that supply chains for all manufacturers and retailers have been further disrupted in ways that no business genuinely expected to happen, such as the war in the Ukraine and further lockdowns in the manufacturing heart of the far east.

The internal workings of Relax Seating we are not party to but we remain happy with their levels of service to us, as they are excellent manufacturers and supply good quality goods that we continue to sell instore and online.

I will mention that our staff work tirelessly to provide the best service possible to our customers, and over the past 2 years during extremely challenging conditions of the pandemic and global supply chain issues we have continued to do so with the utmost professionalism and our service levels have remained extremely high and admirable with happy customers all over the UK. If you look at the other reviews of us, you can clearly see this.

As far as our company structure is concerned, it has been in place since 1967 and we are not willing to discuss it as such with yourself, but it is entirely legal and correct.

I hope you find an alternative retailer to supply you with a rocking chair, and would suggest that Relax Seating would still be a good choice.

Best regards,

Carl Oakton,
Manager.

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from 1st contact through to delivery by some very helpful & polite gentlemen. The 2 g plan sofas are up to press exactly what you would expect from a renowned manufacturer & delivered ahead of expected date with phone confirmation. Would definitely recommend & use Haynes furnishers again. Thank you for a trouble free purchase. 😊

May 5, 2022
Unprompted review
Rated 5 out of 5 stars

Absolutely brilliant service

Absolutely brilliant service from stater to finish. Contacted by phone after ordering g to confirm delivery. Delivery guys were brilliant. Would definitely buy from again and would highly recommend.

May 4, 2022
Unprompted review
Rated 5 out of 5 stars

Quality furniture and Professional service

You can buy cheap furniture and get silly credit deals. But it isn’t built to last and doesn’t do a great deal for the environment.

We bought a Shackleton chair from Haynes. It is a piece of furniture that will last for decades and be worth recovering when the time eventually comes.

The Haynes web site allowed many bespoke choices to arrive at the chair we wanted.

Carl at Haynes was helpful and clear in all communications. The chair arrived before the suggested lead time. The delivery men were polite and efficient in getting the chair to an upstairs flat.

Would recommend Haynes and will use them again.

May 4, 2022
Unprompted review
Rated 5 out of 5 stars

Outstanding service!

We ordered a suite of furniture after much deliberation and samples being ordered and shopped around for the best price, Carl & Steve were very helpful with their assistance and provided the best price by far and with free delivery.
The deiIvery time was quoted between 16 ~20 weeks, which was okay, because we had decided to redecorate the lounge . The furniture arrived earlier than we anticipated but Carl held it in store until we were ready. The furniture delivery team were also excellent, arrived within the 2 hour window we were given, unwrapped and positioned it, an excellent service all around. We would recommend Haynes Furnishers very highly.
One cannot fault the communication or the service provided. Thank you one and all.

April 25, 2022
Unprompted review
Rated 5 out of 5 stars

Very good service, start to finish.

Ordered two Vale Bridgecraft sofas and matching pouffe through Haynes. Spoke to all members of the team throughout the order process who were excellent, very polite and professional. Delivery was very efficient and the two young delivery men could not have been more helpful. Strongly recommend this company.

April 23, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service !

Ercol Bedroom furniture ordered and delivered as promised at a great price. Kept in the loop at all times by manager Carl Oakton. Delivery staff very friendly, polite and efficient. Bed assembled and all packaging removed by delivery staff. Would definitely recommend this company !

April 21, 2022
Unprompted review

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