Hays Travel - 1 Direct Booking Centre Reviews 

My general enquiry and eventual booking was all made so easy by the lovely Helen - absolute pleasure dealing with her. So helpful with my requirements and finding the best hotel & sourced advice on insurance and made contact with the hotel on my behalf - perfect customer service ⭐️ Thankyou!

Rachel the booking agent is fabulous 👌

angela always delivers no flaffing about prompt service, always have a good giggle and chat, just love her

Booked our cruise again with Hays travel. Andrew was excellent in helping us make our booking and discussing our options.
All our experiences with Hays are always positive. They are efficient and make the process very easy. Also price was very good.

We always book through Umi, who is a delight to deal with. So efficient and gets things sorted quickly. If I have any queries a quick email and it’s always sorted.
Thank you Umi.

Really helpful and quick

Charlotte answered all my questions clearly and was very reassuring regarding what happens if the jet fuel crisis continues.
She phoned back when she said she would and was happy to arrange special assistance for me on the flights and made sure to ask if I needed any adaptations in the hotel rooms etc.

Excellent customer service.
The attendant found the route of travel which allows me one stop with a reasonable price which was a bit challenging for.

Hi spoke to a lovely lady georgina very helpful friendly and got my booking sorted so happy

Having used Hayes before several years ago I decided to contact a member of your team when I was getting nowhere on my own with a non-standard Far East Trip.
We were looking for a business class trip to Singapore with a two night stop off in Dubai on the return leg and though I'm seasoned at sorting my own multi-leg trips out in Europe (flights and hotels booked separately) I was struggling with this one.
The Hayes representative (Maria Larn) was most helpful in getting our trip sorted in a matter of hours and we will definitely contact her again when looking for a trip which isn't straightforward.

I received the best service . Louise was patient attentive and helpful. She went the extra mile to get me the holiday I wanted . All the other staff were equally helpful . I will recommend Hayes travel to everyone . Thank you .

Explains everything brilliant

The lady we spoke to was helpful and informative. She took her time to find us the best deal .

Delt with Nikola very knowledgeable and easy to deal with

Staff always very helpful and friendly

Booking the cruise was so easy. Becky was so helpful and knowledgeable. This is the first cruise that my wife and I have booked, and we will certainly be recommending Hays Travel to others.

Thank you Naomi for your exceptional customer service. We can’t wait for Animal Kingdom next year!

I sent my holiday requirements via their Facebook page on Tuesday evening, by Wednesday evening my holiday was booked. Samantha, my agent, totally understood the brief and found me the perfect holiday, even working out of hours to get it booked. Her customer service was above and beyond and I can’t thank her enough!
The booking and payment service was very easy to navigate.
I have already asked her to find me a second holiday.

Very polite and friendly staff giving quick responses and all information requested.
I couldn't find Chelsea Frimley on your system to thank?