The information and help we received from Claire (Carlisle) was very thorough and knowledgeable. She explored several alternatives and researched the location of the hotel, even the food options for... See more
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Recently booked a multi stop trip to Thailand with Kevin at Hays travel in Oldbury could not have been nicer if he had tried. We came with an itinerary of ideas which Kevin Arnold took and put a supe... See more
Nieve the young lady who helps us chose our holiday is most helpful ,friendly ,polite and professional...we know we can trust her and she has helped us whilst on holiday sort out a problem to a satisf... See more
Excellent service as always used westhoughton branch many times, nothing is ever too much trouble, very helpful staff.
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Aaron Petty, SR5, Sunderland, United Kingdom
- 0191 4326941
4.9
Excellent
362 reviews
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Young girl was very good answered all…
Young girl was very good answered all questions
Helped with assistance travel sat together etc which made us feel better
Couldn't have asked fir anything more
February 3, 2026
The experience we got was fantastic &…
Thank you Pearl for your help in booking this city break to Prague..service as always a joy booking with Hays Travel..simple the Best ...thanks to you & all the staff..
February 9, 2026
Holiday bookings
Very helpful staff and gave all the information I needed, I have booked a few holidays at this Stanley Hays Travel and always had a great holiday
February 1, 2026
I had talked to Carliynn on a few…
I had talked to Carliynn on a few occasions before booking she was really helpful and spent a lot of time with me
February 9, 2026
Liv very good as always
February 8, 2026
Sam found out all the details of the…
Sam found out all the details of the holiday and informed us of all the information we needed
February 8, 2026
Happy Staff Happy Customers
Visited Hayes Travel Bootle Strand recently, always a great service from the staff x especially Lisa & Jonny this time who helped us book our two up coming holidays xx Thank you both xx
January 17, 2026
Representative very pleasant
Representative very pleasant. We booked a cruise my wife had been wanting to do for a long time. Very thorough and patient as we had a lot of question. We had mo hesitancy booking on the spit.
January 29, 2026
All the staff help you so much they…
All the staff help you so much they always helpful and look after you
February 3, 2026
Yet again great service nothing to much…
Yet again great service nothing to much trouble.
January 20, 2026
Summer holiday booking
IAll staff are very welcoming and friendly. They are very professional. They checked out every option I requested and came up with a package deal to suit me. They made made me feel valued. I left the shop happy and very satisfied.
January 13, 2026
Very happy with our booking very…
Very happy with our booking very helpful and friendly Knowledgeable of the place we were booking,lovely staff
January 11, 2026
Called into hays travel cheapsiide …
Called into hays travel cheapsiide lancaster just before Christmas. We told the agent what we was looking for straight away they gave us 2 brochures of the shelf and told to look through those and book on line. So went to dales head travel in kirkby Lonsdale who went through holidays until they found what we was looking for . Probably just an isolated incident at hays but I would think twice about using hays travel. Very disappointed.
December 18, 2025
Unprompted review
We Have used Hays for years to book …
We Have used Hays for years to book holidays. Find the staff very knowledgeable on the times it's gone wrong they have sorted it out.
December 24, 2025
Very helpful staff lead by a Phil the…
Very helpful staff lead by a Phil the manager, who as booked/ help my wife and I have lots of brilliant holidays over the years. THAT IS WHY WE KEEP COMING BACK TO YOU .
December 24, 2025
Spoke with Jess from thw Southampton…
Spoke with Jess from thw Southampton store on the telephone. Good experience, dealt with efficiently and friendly too 😀
December 27, 2025
Sherin is brilliant
Sherin is brilliant, very helpful and efficient. She always gets back to you, listens to what you want and advises the best options.
December 22, 2025
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