The information and help we received from Claire (Carlisle) was very thorough and knowledgeable. She explored several alternatives and researched the location of the hotel, even the food options for... See more
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See what reviewers are saying
Recently booked a multi stop trip to Thailand with Kevin at Hays travel in Oldbury could not have been nicer if he had tried. We came with an itinerary of ideas which Kevin Arnold took and put a supe... See more
Nieve the young lady who helps us chose our holiday is most helpful ,friendly ,polite and professional...we know we can trust her and she has helped us whilst on holiday sort out a problem to a satisf... See more
Excellent service as always used westhoughton branch many times, nothing is ever too much trouble, very helpful staff.
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Aaron Petty, SR5, Sunderland, United Kingdom
- 0191 4326941
4.9
Excellent
362 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Ebony was very very helpful to help us…
Ebony was very very helpful to help us book our holiday
March 12, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Excellent service
February 28, 2025
Reply from Hays Travel - Aaron Petty
Thank you so much for your amazing review, as always I love spending time getting the right holiday for yourself and so pleased you're happy with the service. Thanks for booking again :) Aaron.
Excellent, friendly service
Aaron went out of his way to make sure he understood our requirements before making the booking and shared his own personal experience of our destination.
He gave sensible, useful advice and we found booking with him uncomplicated, easy and exactly what we wanted. Thank you.
November 2, 2024
Reply from Hays Travel - Aaron Petty
Thank you so much for your amazing review, as always I love spending time getting the right holiday for yourself and so pleased you're happy with the service. Thanks for booking again :) Aaron.
Cruises
They was very friendly Very helpful They were also Understanding They gave us advice when we needed it.And we booked the cruise
February 8, 2025
Good efficient service
February 11, 2025
Had a pleasant booking experience.
February 5, 2025
Great personal service from Aaron .Will…
Great personal service from Aaron .Will always book our long haul holidays with him
never lets us down .thankyou .
January 30, 2025
Aaron explained to me about the hays…
Aaron explained to me about the hays app which makes it a very convenient option for me he's always polite and accommodating and gets me exactly what we need
February 9, 2025
EXCELLENT…
EXCELLENT service-Taylor/Ruby/Ellie.,Very friendly professional and thorough. Well done.
February 1, 2025
Helpful
I find the staff at Bitterne office of Hays Travel to be so helpful. They always have time to sort out your problems and offer constructive advice on your holiday.
January 29, 2025
Excellent service again !
Excellent service again !! Miranda was very helpful and gave excellent advice. Plus she was very patient whilst we were making our minds up on where to go. Would definitely book a holiday through them again.
January 30, 2025
It was excellent service very friendly …
It was excellent service very friendly and professional
January 30, 2025
Really good to talk to and plenty of…
Really good to talk to and plenty of advice given.
January 30, 2025
Good professional service all my…
Good professional service all my questions were answered
January 30, 2025
Spot on customer service
January 5, 2025
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