The information and help we received from Claire (Carlisle) was very thorough and knowledgeable. She explored several alternatives and researched the location of the hotel, even the food options for... See more
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Always a pleasure booking my holidays here. I wouldn't go anywhere else.. Staff are lovely so friendly and helpful
Recently booked a multi stop trip to Thailand with Kevin at Hays travel in Oldbury could not have been nicer if he had tried. We came with an itinerary of ideas which Kevin Arnold took and put a supe... See more
Nieve the young lady who helps us chose our holiday is most helpful ,friendly ,polite and professional...we know we can trust her and she has helped us whilst on holiday sort out a problem to a satisf... See more
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Aaron Petty, SR5, Sunderland, United Kingdom
- 0191 4326941
4.9
Excellent
362 reviews
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Aaron Petty makes the whole booking…
Aaron Petty makes the whole booking experience easy and stress free, he does it all for us, 5 star service
September 27, 2024
Staff. Excellent
The young lady explained everything as she went through it with us. Very good.
September 25, 2024
Booked a holiday with Aaron
Booked a holiday with Aaron. He was very helpful and pleasant. Wouldn’t hesitate to recommend him to others. Brilliant service
September 20, 2024
Great staff we got the right package…
Great staff we got the right package good value 4 money
September 9, 2024
Aaron was prompt and professional from…
Aaron was prompt and professional from booking to any queries we had as always ❤️
September 7, 2024
Holiday consultant Aaron Petty amazing
A friend recommended Aaron Petty & our experience of him was excellent.
We got an amazing price for our holiday. Always in touch with us & gave us really good advise.
Thank you for making this experience very straight forward as booking holidays is always so stressful for me.
September 11, 2024
Aaron was a great help when booking our…
Aaron was a great help when booking our holiday, he responded quickly and promptly to our requests but also offered great advice on places to stay in Thailand. We have never been to Thailand before and had no idea where to start with planning the trip but Aaron made this much easier by recommending hotels, as well as the best resorts to stay in.
I would definitely recommend to others, who are looking to plan a holiday, to book through Aaron and I would definitely book through him again.
September 5, 2024
Its our second time using Aaron he is a…
Its our second time using Aaron he is a great asset for Hays he always goes above and beyond to hell me find a great holiday. Definitely I will be back and recommend him to everyone.
September 3, 2024
Excellent service as always
Aaron is always so helpful and quick to respond to any questions.
I have booked with Aaron for the last three years and always recommend him to friends and colleagues.
September 2, 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Went into my local shop this morning…
Went into my local shop this morning 9.30am 2/9.
I was in to purchase some travel money. Dollars.
I wanted £100.00 cash to dollars the rate was 1.28 but was told its 1.27. The board says 1.28.
Yes that's being changed that's why its there.
I also wanted 300.00 more I was paying on my card.The lady said so you want 400.00 dollars. No I want two separate transactions. She then rolled her eyes and tutted I asked for my money back and said I will go elsewhere. I walked to Tui and purchased them there. Very rude she should not be customer facing if she cannot do what a customer wants
The branch is Newark
September 2, 2024
Unprompted review
Reply from Hays Travel - Aaron Petty
Good Morning Elizabeth,
I would like to thank you for taking the time to leave us some feedback.
I am very sorry to hear of the experience you had in branch. Please could you let me know which branch this was in, so I can direct your feedback to the correct department.
Kind regards,
Emily
Excellent as always
Excellent as always - Ruby kept me informed of everything- has a lovely cheerful manner
August 18, 2024
Everything was done in the comfort of…
Everything was done in the comfort of my home, Lisa took all the pressure of me
August 22, 2024
Easy to deal with
August 20, 2024
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