The travel advisor Amy was very helpful and patient myself. Initially I wasn't sure whether the price of the river cruise was within budget. I was told that I have a option of paying by direct debit w... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We went into Hays Travel in Aldridge today to book a holiday to Bangkok. Jamie dealt with our enquiry and couldn’t do enough for us. She searched for an ideal hotel which was only a short 20minute wal... See more
Company replied
From initial enquiry to booking, it all went smoothly. Jamie-Leigh, our Hays Representative was friendly and very informative, nothing was too much trouble and I didnt feel rushed or pressured. I wou... See more
Company replied
We wanted a 7-day holiday in Ciutadella de Menorca centred around a wedding date of Sat12th Sept. Due to our personal circumstances, we had left the booking very late, and the hotel where the rest of... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
33 The Square, WS9 8QS, Aldridge, United Kingdom
- 01922895737
4.9
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Cruise Holiday
Sales Rep Jamie-Leigh was very helpful looking at different cruises for us, selected a cruise for next year. Have previously used Hays at Aldridge for cruise and coach holidays, always very helpful.
May 30, 2026
Reply from Hays Travel - Aldridge
Thank you for your wonderful review! We're so pleased to hear our team was very helpful in finding your next cruise. We appreciate your continued trust in us.
Kind Regards
Hays Travel
we spoke with Jamie Leigh at hays…
we spoke with Jamie Leigh at hays travel aldridge .she was brilliant .helped us through the booking brilliantly
May 30, 2026
Reply from Hays Travel - Aldridge
Richard Hayes,
Thank you for this wonderful review! We are so pleased we could assist you with your booking. We appreciate your kind words.
Kind Regards
Hays Travel
Efficient reliable service from Hays…
Efficient reliable service from Ruby and the Team Hays Travel Agent
May 28, 2026
Reply from Hays Travel - Aldridge
Thank you for your lovely review and for booking all your amazing adventures with us :)
Phone Booking
Booked over the phone with Jaimie, she was very friendly, helpful and gave options for reducing costs, extra services etc.
Very good experience, thank you.
May 29, 2026
Reply from Hays Travel - Aldridge
Thank you for the lovely feedback
Friendly efficient staffs very good…
Friendly efficient staffs very good service
Really excellent by all members of staff
May 23, 2026
Reply from Hays Travel - Aldridge
Thank you for your lovely review :)
Reply from Hays Travel - Aldridge
Thank you for the 5* feedback and booking with us here in Aldridge !
Hays travel
Reply from Hays Travel - Aldridge
Thank you for the kind review !
Hays travel
I had already chosen our holiday
I had already chosen our holiday. The adviser processed the booking without problem.
May 17, 2026
Reply from Hays Travel - Aldridge
Thank you for your lovely review and choosing us to book your holiday :)
Cruise booking
As per always, staff at Aldridge branch bade us a hearty welcome on arrival. Gail as per always dealt with our cruise booking to perfection. We were offered refreshments too.
May 23, 2026
Reply from Hays Travel - Aldridge
Thank you so much for the kind feedback and booking with us again in Aldridge :)
The agent who we dealt with was…
The agent who we dealt with was excellent. She was very helpful, nothing too much trouble. She made us feel very comfortable and was knowledgeable about the various hotels and resorts that we looked at.
May 22, 2026
Reply from Hays Travel - Aldridge
Thank you for your lovely review :) - Ruby
Excellent work to Jamie for booking…
Excellent work to Jamie for booking flight for me and her patience she showed she gave her time to explain all the details of my travel thanks so much
May 13, 2026
Reply from Hays Travel - Aldridge
Thank you for your kind words and booking with us here in Aldridge!
Hays Travel
The staff member having great knowledge…
The staff member having great knowledge about the holiday i was booking
May 10, 2026
Reply from Hays Travel - Aldridge
Thank you for your lovely review :)
Pleasure to use Hays
As ever, Laura helped us find a holiday on the island we wanted and booked us in with no effort. Always a pleasure to deal with her. Her excellent knowledge and experience is second to none.
May 18, 2026
Reply from Hays Travel - Aldridge
Thank you for your kind response, we appreciate your loyalty
Very happy with our experience yesterday.
Gemma took our booking today. Helpful , patient even though nearly closing. Nothing was too much trouble. I think her name was Gemma? Aldridge branch.
May 17, 2026
Reply from Hays Travel - Aldridge
Thank you for your kind comments
Trust
Always helpful and takes away worries . Staff go beyond to help and support. I only ever use Hayes travel to go abroad.
May 9, 2026
Reply from Hays Travel - Aldridge
Thank you for your lovely review :)
Helpful and Happy team
Friendly and knowledgeable. Very helpful in sorting out a number of options for us. A happy team that work well together.
May 7, 2026
Reply from Hays Travel - Aldridge
Thank you for your lovely review! We're so glad our team was helpful and knowledgeable in helping you find your holiday.
Hays travel
Staff booking process service
Staff booking process service. We found everything was o.k. and they did phone us. We did everything by phone they were checking our passports.
May 14, 2026
Reply from Hays Travel - Aldridge
Thank you for the kind feedback :)
Jamie was very helpful & made us feel…
Jamie was very helpful & made us feel relaxed, will book there again
May 9, 2026
Reply from Hays Travel - Aldridge
Thank you for your kind comments
Very friendly and helpful staff
May 8, 2026
Reply from Hays Travel - Aldridge
Thank you for your kind comments
On booking my holiday for 2028
On booking my holiday for 2028, l received excellent attention and advice from Gemma and the girls at Hays Aldridge.
Although the shop is always busy they seem to find the time to give you best attentive customer care and service..
May 7, 2026
Reply from Hays Travel - Aldridge
We are so pleased to hear you received such excellent attention and advice. We always aim to provide the best customer care. Thank you for your kind words.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.