Lauren in Alexandria Hay's Travel Was extremely helpful in finding us the perfect holiday. Everything went smoothly.. Payment etc was all good. Lauren was highly efficient and helpful...Great ser... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
A very pleasant,courteous and knowledgeable girl assisted us when booking our trip.We always find Alexandria branch very helpful,hence why we always book our holidays there.
Company replied
All the staff in my local Hays Travel are very welcoming & friendly to deal with. We had big decisions about booking Maldives / Dubai & with the help & knowledge from Lauren & the girls had the b... See more
Company replied
I knew what I was looking for and Margaret helped me get holiday at my budget as she is always helpful
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
145 Main Street, G83 0NX, Alexandria, United Kingdom
- 01389485016
4.9
Excellent
582 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Monica at alexandria branch was…
Monica at alexandria branch was fantastic helped lovely xx
July 22, 2026
Reply from Hays Travel - Alexandria
Thank you for taking time to complete this lovely review and booking in our Alexandria store, it is appreciated.
Very helpful and found a great deal for…
Very helpful and found a great deal for our holiday
July 14, 2026
Reply from Hays Travel - Alexandria
Thank you for an excellent review. We are so pleased to hear that we could assist you in finding a fantastic deal for your holiday. Angela, Branch Manager
Booked a holiday for over Christmas
Booked a holiday for over Christmas. The service was quick, efficient and the agent was very friendly and knowledgeable.
July 2, 2026
Reply from Hays Travel - Alexandria
Thanks so much for taking the time to write this re-view and i am so glad we managed to get you something booked
Monica at the shop in Alexandria was…
Monica at the shop in Alexandria was great and really friendly and helpful.
July 18, 2026
Reply from Hays Travel - Alexandria
Thank you for this lovely review glad you have a fab trip to look forward to.
Done the way it should be done I…
The whole experience was very good I knew what I wanted & where I wanted to go & said to the girl, she only took about 10 minutes to sort the whole holiday out to exactly what I wanted so I have no complaints everything was bang on
July 8, 2026
Reply from Hays Travel - Alexandria
Thank you so much for taking the time to write this lovely review, we hope you have a great trip and and see you soon!
Excellent service great knowledge and…
Excellent service great knowledge and as always staff at Alexandria branch are always happy to help in any way
July 8, 2026
Reply from Hays Travel - Alexandria
Thank you so much for taking the time to write this re-view and so glad we got your holiday booked.
Excellent customer service at the local…
Excellent customer service at the local branch in Alexandria
July 6, 2026
Reply from Hays Travel - Alexandria
Thank you so much for taking you're time to write this re-view and so happy we got the perfect holiday booked for you
The booking staff first class we…
The booking staff first class we received a warm welcome what we got from our holiday was as the brochure described first class
July 5, 2026
Reply from Hays Travel - Alexandria
Thank you so much for taking the time to write this re-view and so glad we got you booked up
Grateful for the patience of Monica in…
Grateful for the patience of Monica in ensuring we got the holiday we were looking for.
July 5, 2026
Reply from Hays Travel - Alexandria
Stuart Dick,
Thank you so much for your wonderful feedback! We are delighted to hear that our team was able to help you find the perfect holiday you were looking for. We truly appreciate your kind words.
Kind Regards
Hays Travel Hastings
Great service as always would highly…
Great service as always would highly recommend them
June 30, 2026
Reply from Hays Travel - Alexandria
Thank you for booking again in our Alexandria store your loyalty is appreciated. Have a lovely holiday.
All the staff in my local Hays Travel…
All the staff in my local Hays Travel are very welcoming & friendly to deal with. We had big decisions about booking Maldives / Dubai & with the help & knowledge from Lauren & the girls had the best holiday experience ever. Right from booking process & trying for flights during the conflict in UAE their help was so valuable. We have now booked our next trip & again Lauren was very patient helping us make big decisions. I wouldn't hesitate to use Hays Travel again the service was brilliant...Thank you team Hays Alexandria 🙂
June 23, 2026
Reply from Hays Travel - Alexandria
Thank you so much for taking the time to write this review i am so glad we managed to get you another trip of a lifetime booked. 😊
Monica is fantastic nothing is a…
Monica is fantastic nothing is a problem, gives lots of information and has either been or has heard reviews for most of the hotels and destinations
June 20, 2026
Reply from Hays Travel - Alexandria
Thank you for this lovely review and booking again in our Alexandria store, it is appreciated. Hope you have a great time.
Excellent service
Excellent service. Very helpful and pleasant. Will definitely use again.
June 26, 2026
Reply from Hays Travel - Alexandria
Thank you Lisa for your lovely comments , really appreciate it we hope you have the best time ever , see you soon. Thank you, Rhia.
China, here I come
I am elderly and your sales assistants were so helpful in explaining everything.
The office was clean and welcoming and the ladies were immaculate in their matching uniforms.
About as good as it gets.
June 18, 2026
Reply from Hays Travel - Alexandria
Hi thank you so much for your kind comments and booking your trip with us. We always try and help our customers. Angela, Branch Manager
Reply from Hays Travel - Alexandria
Thank you so much for taking the time to write this review i am so glad we managed to get you booked up for a holiday
Monica / Margaret Murray was her usual…
Monica / Margaret Murray was her usual calm and thorough self. She is knowledgeable and helpful. C
June 20, 2026
Reply from Hays Travel - Alexandria
Hi thank you for taking the time to give us an excellent review. We really appreciate it. Thank you for lovely comments too. I am sure you will have a fantastic trip! Angela, Branch Manager
Excellent service with dedicated staff…
Excellent service with dedicated staff who got me exactly what I wanted. Great communication and very knowledgeable staff. Thanks again Monica for sorting everything out .
June 20, 2026
Reply from Hays Travel - Alexandria
Thanks so much for taking the time to write this re-view and we are so glad you got the holiday you wanted booked
Best travel agency.
Monica and the girls at Hayes have always given us a warm welcome and helped us find holidays which we have thoroughly enjoyed. They take care of everything from start to finish it's a pleasure when you have someone who does their best for us to have a most memorable experience.
June 11, 2026
Reply from Hays Travel - Alexandria
Thank you for this lovely review, we look forward to hearing all about your holiday, have a great time.
Monica at vale of leven branch was very…
Monica at vale of leven branch was very helpful and found exactly what we were looking for, definitely use her again in the future.
June 11, 2026
Reply from Hays Travel - Alexandria
Thank you for this lovely review , glad you have a lovely holiday to look forward to. We look forward to booking any future holidays for you.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.