Hays Travel - Allerton Reviews 497

TrustScore 5 out of 5

4.9

76 Allerton Road, Mossley Hill, L18 1LW Liverpool, GB


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Rated 5 out of 5 stars

Staff at Allerton Road branch are helpful friendly and efficient .We went to collect our travel documents and Euro's and the service was first class.We would recommend Hays travel to family and frie... See more

Company replied

Rated 5 out of 5 stars

Lovely young lady called Annie took her time to look for a holiday for us was patient didn’t make us feel we were a bother as we had specific. Needs and she fulfilled them super experience well done !... See more

Company replied

Rated 5 out of 5 stars

What a breadth of fresh air from lovely Scarlett in the store, she was so efficient and straightaway she said she would match what we had seen whilst researching for our holiday. No waffle, straigh... See more

Company replied

Rated 5 out of 5 stars

Annie at the Allerton Road Branch has always been so helpful. She booked our holiday/honeymoon straight away for us. She always makes things so easy for us too. Great service.

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 76 Allerton Road, Mossley Hill, L18 1LW, Liverpool, United Kingdom

  • 0151 4380049

4.9

Excellent

TrustScore 5 out of 5

497 reviews

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Rated 5 out of 5 stars

Annie and Scarlet were absolutely…

Annie and Scarlet were absolutely fantastic. They are both great and their attitude and demeanor are what every customer-facing person should be like. Amazing.

May 29, 2026
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Reply from Hays Travel - Allerton

Aww this review is amazing! Thank you so much - Megan

Rated 5 out of 5 stars

Staff at Allerton Road branch are…

Staff at Allerton Road branch are helpful friendly and efficient .We went to collect our travel documents and Euro's and the service was first class.We would recommend Hays travel to family and friends .

May 26, 2026
Hays Travel - Allerton logo

Reply from Hays Travel - Allerton

Thank you so much for your lovely review - Megan

Rated 5 out of 5 stars

Service was excellent

Service was excellent, the lady who booked the holiday was called Megan we told her what type and we was very happy what she booked for us.

May 17, 2026
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Reply from Hays Travel - Allerton

Thank you for your lovely review! - Annie x

Rated 5 out of 5 stars

We booked a cruise

We booked a cruise and received useful advice from a knowledgeable staff member which will add value to what I am sure will be a memorable experience

May 20, 2026
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Reply from Hays Travel - Allerton

Thank you for your lovely review!

Rated 5 out of 5 stars

Annie at the Allerton Road Branch has…

Annie at the Allerton Road Branch has always been so helpful. She booked our holiday/honeymoon straight away for us. She always makes things so easy for us too. Great service.

May 17, 2026
Hays Travel - Allerton logo

Reply from Hays Travel - Allerton

Thank you so much for your lovely review! - Annie xx

Rated 5 out of 5 stars

Bonnie was great with lots of…

Bonnie was great with lots of information coming from this lady and another member of staff was very helpful. Congratulations to Hayes travel 👏 very well done,the service was brilliant and myself and my partner enjoyed our visit.

May 14, 2026
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Reply from Hays Travel - Allerton

Thank you so much for your lovely review - Annie

Rated 1 out of 5 stars

Very poor customer service

Very poor customer service, will not be using there currency exchange again.

May 13, 2026
Unprompted review
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Reply from Hays Travel - Allerton

I am really sorry you wasn't happy with the service - Click and Collect purchases must be completed online, or advised to the team before purchase and we would point you in the correct direction to order online- Megan

Rated 5 out of 5 stars

We booked a holiday at Allerton Road…

We booked a holiday at Allerton Road branch.
Jenni was a great help and sorted our holiday to kefelonia.
She was very professional and can’t wait to go and enjoy it
Happy customers Jayne & Terry

May 6, 2026
Hays Travel - Allerton logo

Reply from Hays Travel - Allerton

Thank you so much for your lovely review - Megan

Rated 5 out of 5 stars

Holiday found 👍

Lovely young lady called Annie took her time to look for a holiday for us was patient didn’t make us feel we were a bother as we had specific. Needs and she fulfilled them super experience well done !!!

May 9, 2026
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Reply from Hays Travel - Allerton

WOW! Thank you so much for this amazing review! - Megan

Rated 5 out of 5 stars

First time booking a solo holiday

First time booking a solo holiday. Both Annie and Megan put me at ease and made it easy for me to book a well deserved holiday.

May 7, 2026
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Reply from Hays Travel - Allerton

Thank you for your lovely review - Megan

Rated 5 out of 5 stars

Summer made easy

Bonnie was very helpful and, most importantly, very patient with us. She covered every aspect of the booking and was a joy to deal with.

May 6, 2026
Hays Travel - Allerton logo

Reply from Hays Travel - Allerton

Thank you for your lovely review - Megan

Rated 5 out of 5 stars

What a breadth of fresh air from lovely…

What a breadth of fresh air from lovely Scarlett in the store, she was so efficient and straightaway she said she would match what we had seen whilst researching for our holiday.
No waffle, straight to the point but extremely friendly and professional . Thank you Scarlett you are an asset to Hayes

May 3, 2026
Hays Travel - Allerton logo

Reply from Hays Travel - Allerton

Thank you for your lovely review - Megan

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