Hays Travel - Allerton Reviews 

519
TrustScore 5 out of 5

4.9

76 Allerton Road, Mossley Hill, L18 1LW Liverpool, GB


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Rated 5 out of 5 stars

The service was fantastic. Jennifer Louise couldn’t do enough for us, she asked all the questions and gave great advice. Was very pathrough with our request out what we wanted out of building our itin... See more

Company replied

Rated 5 out of 5 stars

Everytime I go plan to go on holiday I go there to check out the prices and figure out our options to go , and also if we have been there longer enough cups of teas 🤣🤣 The staff are very friendl... See more

Company replied

Rated 5 out of 5 stars

Yes you did put a big smile on our faces, booking was great and staff very helpful and pleasant thankyou 😊 service with a smile.

Company replied

Rated 5 out of 5 stars

Megan and her team provide a warm and friendly atmosphere and are very helpful and patient when booking your holiday for you. Always a good experience with plenty of good advice and they always go th... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 76 Allerton Road, Mossley Hill, L18 1LW, Liverpool, United Kingdom

  • 0151 4380049

4.9

Excellent

TrustScore 5 out of 5

519 reviews

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4.9

All reviews

(519)

125,552 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

What a breadth of fresh air from lovely…

What a breadth of fresh air from lovely Scarlett in the store, she was so efficient and straightaway she said she would match what we had seen whilst researching for our holiday.
No waffle, straight to the point but extremely friendly and professional . Thank you Scarlett you are an asset to Hayes

May 3, 2026
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Reply from Hays Travel - Allerton

Thank you for your lovely review - Megan

Rated 5 out of 5 stars

Very helpful, friendly and welcoming

Very helpful and friendly staff. Megan helped us book our Japan trip so smoothly and gave us plenty of information. Even offered us a cup of tea while we waited!

April 25, 2026
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Reply from Hays Travel - Allerton

Thank you so much for your lovely review - Megan

Rated 5 out of 5 stars

Warm friendly Reps

Warm friendly Reps. Jenny went out of her way to make sure we got the deal we were after. Bonnie informed us about the Resort and what to do there.

April 22, 2026
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Reply from Hays Travel - Allerton

Thank you so much for your lovely review - Megan

Rated 5 out of 5 stars

Great experience

Great experience, Bonnie was absolutely amazing and helped us so much. Great credit to the team she helped as soon as we sat down, trying to get the best price showing us all the options and just being brilliant amazing service thank you so so much Bonnie

April 17, 2026
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Reply from Hays Travel - Allerton

Thank you so much for your lovely review - Megan

Rated 5 out of 5 stars

Helpful and knowledgeable

I keep going back there as they're always so helpful and knowledgeable about various holiday locations. Would highly recommend them.

April 9, 2026
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Reply from Hays Travel - Allerton

Thank you so much for your lovely review - Megan

Rated 5 out of 5 stars

My experience was very good

My experience was very good. Staff (Bonnie) was very helpful and professional in her approach. My concerns were addressed and any anxieties allayed. Questions were encouraged.
I would highly recommend 'Hays' Travel due to the professional and personal approach.

March 27, 2026
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Reply from Hays Travel - Allerton

Thank you so much for your lovely review - Megan

Rated 5 out of 5 stars

I was greeted today by Scarlett in the…

I was greeted today by Scarlett in the Liverpool store on Allerton Road. Scarlett gave excellent advice and went out of her way to try and find me a holiday. Unfortunately we didn't book anywhere as it was last minute and it’s Easter. But I would defo recommend Scarlett as her customer service was excellent

March 30, 2026
Unprompted review
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Reply from Hays Travel - Allerton

Thank you for your lovely feedback - Megan

Rated 4 out of 5 stars

We were served by a very friendly team member Jenny

We were served by a very friendly, helpful and professional member of your team. Jenny immediately knew what our requirements were and guided us through the flight booking process with ease.
We are looking forward to a stress free holiday thanks to your guidance, plus our boarding passes will be ready for collection from yourselves a couple of days before our flight. A great service. Would definitely recommend .

March 11, 2026
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Reply from Hays Travel - Allerton

Thank you so much for your kind review -Megan

Rated 5 out of 5 stars

Booking a holiday.

Annie was great with helping me find a hotel nearest the hotel that was y first choice but was sold out.

March 8, 2026
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Reply from Hays Travel - Allerton

Thank you so much for this lovely feedback!! - Megan

Rated 5 out of 5 stars

First cruise holiday booking

We recently booked our first cruise holiday with Jenny at Hays Travel. She had been on a Fred Olsen cruise herself and was able to give us lots of useful information and tips.

February 24, 2026
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Reply from Hays Travel - Allerton

Thank you so much for this lovely feedback!! - Megan

Rated 5 out of 5 stars

The woman Megan was very helpful and…

The woman Megan was very helpful and patient, she helped us find the perfect holiday and she explained everything to us when we had questions.

February 25, 2026
Hays Travel - Allerton logo

Reply from Hays Travel - Allerton

Thank you so much for this lovely feedback!! - Megan

Rated 5 out of 5 stars

Annie was an absolute delight to see

Annie was an absolute delight to see. She did not rush us making sure we were all 100 percent sure that the holiday was for us. She was so polite and a true credit to your team.

February 26, 2026
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Reply from Hays Travel - Allerton

Thank you so much for this lovely feedback!! - Megan

Rated 5 out of 5 stars

YouTake all the stress from us

YouTake all the stress from us, and we know our holiday is booked properly and safely trough your comp any,and the staff are so kind and understanding and helpful a big thankyou!to you all

February 18, 2026
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Reply from Hays Travel - Allerton

Thank you so much for your lovely words - Megan

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