We always deal with Sasha In the Alnwick branch always so helpful with advice.she has sorted our tickets for our New Zealand trip at Christmas couldn’t ask for better service.such a pleasure to have h... See more
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See what reviewers are saying
Sasha was an amazing, knowledgeable sales consultant who know exactly what I was looking for. She went out of her way to find me the best possible deal for my holiday. All I can say is Amazing serv... See more
Company replied
My friends attended the branch directly to book a holiday whilst I was struggling to book mine online with difficulty. At short notice, the Hays staff member agreed to assist, and the whole process wa... See more
Company replied
Fabulous holiday booked yesterday. Advice ,support etc really good. Everything explained, Diane even helped us download the Hays app and showed us how to access our info etc We've used Hays for ye... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
60 Bondgate Within, NE66 1JD, Alnwick, United Kingdom
- 01665465026
4.9
Excellent
671 reviews
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Lovely Staff at the Alnwick Branch
Always a pleasant experience when you go to Hays Travel, the staff are wonderful, alway cheerful and helpful. Julie helped us to plan our cruise, knowledgeable and lovely to talk to. Our trip was booked in no time. Thank you Julie.
August 8, 2025
Reply from Hays Travel - Alnwick
Thank you so much for taking the time to leave us lovely feedback. So pleased we managed to get you booked up. I'll pass on the feedback to Julie. She is a very knowledgeable lady. You will have an amazing time!
Rebecca
Very helpful staff
August 6, 2025
Reply from Hays Travel - Alnwick
Thank you for the 5* review, it was a pleasure booking your trip for you, Julie
We booked are holiday with Sasha in…
We booked are holiday with Sasha in Alnwick, she is a very efficient lovely girl
August 6, 2025
Reply from Hays Travel - Alnwick
Thank for leaving me such a lovely review, It was a pleasure booking your holiday, Sasha
Spoke with Katie Makepeace who was…
Spoke with Katie Makepeace who was fantastic from start to finish. She was so helpful and arrange our holiday quickly and efficiently. Great service from Hays and Katie.
July 30, 2025
Reply from Hays Travel - Alnwick
Thank you for taking the time to leave this lovely feedback, We cannot wait to hear all about your trip :)
Shopping local.
Felt like we were making funeral arrangements not booking a holiday, that is, until the store manager spoke to us,lifting the whole mood.
A smile and a little bit of interest in the customer goes a long way.
We still booked, as we both, if possible, like to shop local.
August 4, 2025
Reply from Hays Travel - Alnwick
Thank you for leaving us this valuable feedback, I have tried calling you to discuss your experience in store. I am sorry that this did not meet the standard that we strive to achieve and rest assured this is something that will be used for training purposes to improve overall store experiences in the future. Please feel free to call me to discuss in more detail, Kind Regards Claire - Branch Manager
The young lady who looked after us was…
The young lady who looked after us was very pleasant, helpful and we had a very nice experience and went away satisfied that we had been booked on a very nice holiday.
August 1, 2025
Reply from Hays Travel - Alnwick
Hi there, thank you for taking the time to leave Katie such a lovely review, we will be sure to pass these comments over to her :)
The staff were very helpful and found…
The staff were very helpful and found us what we wanted
July 25, 2025
Reply from Hays Travel - Alnwick
Thank you so much for the lovely review!
Nice friendly help.
August 1, 2025
Reply from Hays Travel - Alnwick
Thank you so much for the kind review!
Very positive experience
Julie has been extremely helpful throughout the booking experience. She has a wealth of knowledge and has been friendly and courteous in her dealings with us. This is the first time we have used Hays and we have been impressed. Thank you Julie.
July 30, 2025
Reply from Hays Travel - Alnwick
Thank you for the amazing review!!
They found the perfect holiday
I gave some detailed criteria to Rebecca and she came up with the perfect holiday within the hour.
July 25, 2025
Reply from Hays Travel - Alnwick
Thank you for this lovely review, I hope you have an amazing time away!
Personal service
Personal service. We had quite a list of questions and requirements. Ellie researched them all for us, remembering everything. She’s very skilled at what she does and seems to enjoy it. Would highly recommend Hays Alnwick and Ellie especially.
July 25, 2025
Reply from Hays Travel - Alnwick
Thank you so much for your lovely review it has been a pleasure organizing and booking your trip!
-Ellie
Rebecca was very helpful and very…
Rebecca was very helpful and very friendly nothing was a problem for her she explained everything perfectly and our Cruise was Booked stress free perfect.
July 23, 2025
Reply from Hays Travel - Alnwick
Thank you for taking the time to leave me such a lovely review! It was a pleasure booking your cruise & I cannot wait to hear all about it! Rebecca
Reply from Hays Travel - Alnwick
Thank you for taking the time to leave us some lovely feedback.
We have you have an amazing time in Lake Garda. Can't wait to hear about it.
Claire
Ellie was AMAZING!!
Ellie in Alnwick was super helpful and we got a lovely holiday booked. She made the whole process so painless and I can’t wait now for our holiday!!
July 20, 2025
Reply from Hays Travel - Alnwick
Thank you so much for your lovely review it was a pleasure booking your holiday! -Ellie
Reply from Hays Travel - Alnwick
Thank you so much for spending the time to leave me some lovely feedback!
I'm glad we managed to find you the easiest way to see the places you both would like to see.
Rebecca :)
Thank you to Julie for a helpful…
Thank you to Julie for a helpful friendly helping hand with my holiday booking.
July 16, 2025
Reply from Hays Travel - Alnwick
Thank you for leaving such a lovely review for Julie, we will be sure to pass this on to her, thank you
Last minute booking
Last minute booking, staff were lovely & informative. The whole process took 15 mins. Would highly recommend.
June 29, 2025
Reply from Hays Travel - Alnwick
Thank you for your kind words, we will pass this on to Julie and we look forward to helping you with your next trip
Reply from Hays Travel - Alnwick
Thank you for the lovely review and I hope you all have an amazing holiday! - Katie
Reply from Hays Travel - Alnwick
Thank you so much for your lovely feedback, You will have a fab time in the Dominican Republic! Julie
Well trained member of staff
Pleasant efficient and helpful
Advised what we were looking for and very pleased with our choice
June 26, 2025
Reply from Hays Travel - Alnwick
Thank you for the lovely review!! - Katie
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